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Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

issues lagan crm  to typical customer service issues and solutions are more than welcome. I would certainly be interested in your experiences with various related software tools in general and with KANA in particular. Read More

Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » issues lagan crm


TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012
SOFTWARE SELECTIONSInternational distributor of high-tech metals and alloys selects Epicor ERPIndustry tags: Manufacturing, Wholesale and Retail Trade

issues lagan crm  function • Identify the key issues a company is likely experiencing based on its level of development Key functional areas are procure-to-pay (purchasing and invoicing), sourcing, contract management, catalog management, and supplier management. This is a smart way for PROACTIS to engage prospective customers early in the sales cycle. It is likely that its competitors will follow suit if they haven’t already been offering similar incentives. —Principal TEC Analyst P.J. Jakovljevic TEC Blog post Read More
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

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Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

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CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

issues lagan crm  assign, escalate, and resolve issues, also called cases or tickets. Valuable information is provided by customers during this process, which can then be used to improve the quality of products and services. •    A customer portal can be a very efficient tool to get feedback from customers about their consumption and usage habits. This information can be gathered into a single data source and then used to determine changes in customer behavior. •    Reporting and analytics will provide both Read More
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

issues lagan crm  application and architectural security issues, especially for organizations subject to the provisions of the US Sarbanes-Oxley Act (SOX). Simply installing a CRM system is only the beginning. Successful CRM implementations start with a carefully defined organization-wide CRM strategy. Don’t forget: if you neglect to get user buy-in, you may end up with some very, very expensive shelfware. (See also How to Kill Your Software Selection Project in 10 Very Easy Steps ). How an Online Software Selection Read More
Choosing the Best CRM for Your Organization
It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions today@ranging from customized to

issues lagan crm  reliability also are important issues. With consolidation inevitable in the market, users need to choose vendors wisely. This white paper describes and analyzes the four most popular deployment scenarios, then offers a guide to choosing a hybrid approach that best matches the needs of the business while delivering superior performance, application integration and functionality. Introduction Customer relationship management (CRM) has been one of the most compelling operational concepts of the past 15 Read More
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

issues lagan crm  any outstanding customer service issues so that there are no unpleasant surprises when they make their sales calls. With a common CRM system, each department can be more effective and productive in every customer interaction, and each employee can put his/her best foot forward and provide superior, consistent service. CASE STUDY: Harris Interactive Improves Forecasting Capabilities 100 Percent Harris Interactive needed to manage its sales teams and operations more effectively. It also needed to scale Read More
SYSPRO CRM
SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are

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Social CRM: Key Strategies and Must-have Features
Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer

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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

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Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

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Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM

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Top CRM for Financial Services
To make your search easier, you can quickly and easily compare CRM software for financial services using TEC's patented software decision support s...

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Pivotal CRM
Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes

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