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Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

it balanced scorecard  Value of IT Services with Balanced Scorecards Reporting Value of IT Services with Balanced Scorecards If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware IT Service Management provides an end-to-end view of application performance while helping communicate the business value of IT services, and proactively identifying and Read More...
Product Development and Portfolio Management
The Product Development and Portfolio Management Knowledge Base covers the execution processes of new product development projects and programs, including phase-gate processes. It also addresses...
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Documents related to » it balanced scorecard


How to Unbalance Your Scorecard to Better Measure Business Performance
The Balanced Scorecard is one of the most popular methodologies for measuring business performance, with a view to enhancing it. First made popular in the early

it balanced scorecard  to the point where it diverges from our organization’s reality. A balanced scorecard project can take a long time, requiring a deep analysis of all the elements involved. Treating it as an ongoing project rather than a software product deployment can have beneficial returns. Some organizations have adopted a flexible approach to the balanced scorecard theory, adapting their scorecard initiatives to their own specific conditions and requirements. This can mean throwing the scorecard out of balance. To Read More...
Addressing Strategy Management and the Balanced Scorecard
Organizations often see a significant gap between their strategic plans and their ability to execute them, and many try to implement scorecards to solve

it balanced scorecard  is flexible in that it allows you to approach the Balanced Scorecard from a number of directions. Consider, for example, an organization that wants to use the Balanced Scorecard as the mechanism for displaying performance to the different stakeholders within the organization. They may want to use the financial perspective to display to shareholders how well the company is doing; the customer perspective to show key customers what is being done for them; the internal perspective for presentations to Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

it balanced scorecard  show both business and IT SLA compliance. These reports are automatically distributed at preset time intervals by email as PDF attachments or are made available as part of Centauri's balanced scorecard (BSC) presentation capability. Business Process Management Once labeled a nice to have , business process management (BPM) has become a key ingredient in the success formula of competitive organizations. BPM helps organizations design, deploy, execute, manage, and improve the effectiveness of their Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

it balanced scorecard  potential opportunity to reduce it by $10 or more per incident.vii Yet, building a balanced business case for self-service encompasses much more than transactional considerations. When done right, it begins with a customer experience perspective and seeks to maximize the entire stream of relationship-based value that customers provide,such as increased share-of-wallet, enhanced longevity and improved advocacy. Advancements in self-service technology enable companies to deliver a customer experience that Read More...
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

it balanced scorecard  IT, Inc. Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More...
Innovative IT Consulting
Innovative IT Consulting, LLC is a different kind of IT Professional Services firm. Passionate, caring and hands-on - we help our clients plan and execute ERP

it balanced scorecard  IT Consulting Innovative IT Consulting, LLC is a different kind of IT Professional Services firm. Passionate, caring and hands-on - we help our clients plan and execute ERP projects that are crititcal to their success and in many cases transform their businesses to take advantage of new business models, processes and plans. We are 100% dedicated to the success of our clients, who are typically mid-sized firms and 'small enterprises' looking to compete, grow and differentiate themselves in Read More...
It Pays to Understand the Total Cost of Ownership (TCO) for Mobile Computers
One of the first and seemingly simple questions that companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering

it balanced scorecard  companies ask when making IT investments is “how much does it cost?” Many often find themselves wondering why—even after a successful implementation—their costs keep going up. When evaluating a mobile workforce automation project, companies should take the time to conduct a thorough total cost of ownership (TCO) analysis to detect hidden costs—and avoid nasty surprises. Read More...
Beating IT Recession Blues
IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT

it balanced scorecard  IT Recession Blues IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it. Read More...
IT Governance: Maximizing the Business Investment
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization. Some project portfolio

it balanced scorecard  the value of their IT investments. Achieving this requires a strong foothold on the multiple projects taking place at any given time. Identifying risk, resource utilization, and earned value with a portfolio of IT projects necessitates the implementation and adoption of standards processes to track and respond to any red flags that may appear. This is accomplished by establishing IT governance, where a structure of relationships and processes will direct and control an organization in order to achieve Read More...
IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis
This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based

it balanced scorecard  MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings. Read More...
IT Asset Management: Saving Money, Reducing Risk
Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT assets, businesses

it balanced scorecard  Money, Reducing Risk Managing IT assets is a vital corporate function—and a source of potential liability if not performed properly. By effectively managing IT assets, businesses can be assured that each IT dollar has been well spent. With an asset management solution, your IT staff can monitor application usage and budgets more accurately, and improve in-house IT support and performance—resulting in greater efficiency and reduced costs. Read More...
Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

it balanced scorecard  Reasons to Automate Your IT Processes Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation. Read More...

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