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Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

it department hierarchy  service breach, how the IT Department handled the problem, and the estimated cost to the business. Although a digital dashboard provides a valuable means of communicating IT application service levels with operational business managers, its value is greatly increased when it is part of an overall service improvement program that allows practitioners to measure service, identify problem areas, and help find the best way of removing defects from an IT service - defects that currently inhibit business Read More...
PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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Documents related to » it department hierarchy


The TEC Quick Case for Tero Software
Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise

it department hierarchy  to the head office, it is possible to view reports on activities and costs from a national, regional, or local perspective. Another of Web Work's strengths is its reporting functionality, which demonstrates Tero's ease-of-use philosophy. Tero believes that information technology (IT) personnel and analysts should not be the only ones capable of producing reports. In fact, according to Tero General Manager, Rob Saare, By giving the report writing back into the hands of the maintenance manager or the Read More...
IT Project Management Tools: MS Project and Its Alternatives (Part 1)
In a previous blog post, I wrote about the Project Manager’s role and some of the constraints that affect the daily life of a PM, namely: scope, time, and cost.

it department hierarchy  experience, in almost every IT department I have worked over the past 15 years, in my various roles as a business systems analyst, to project manager for both SMBs and large corporations, the MS suite of products was used as the primary tool for documenting project management. MS Project was used to manage project scope and milestones, track deliverables, and manage resources. MS Visio was used to document and flowchart process models. MS PowerPoint was used for end-user training, as a tool to make Read More...
How Project Management Can Help Manufacturers
Recently there were two great articles published on our Website touching the interesting problem of interactions between traditional manufacturing management

it department hierarchy  production. In these cases, it is not that easy to recognize project targets, scope, and work breakdown tasks. However, I do believe that this type of business challenge can be characterized as a project, and standard project management techniques can be successfully applied in this case. A company might have multiple projects running simultaneously: special project management software or an ERP system that includes a project management module can be used for these types of projects as well as for Read More...
You Need More Than Functions and Features to Implement an ERP Package Part Two: More Tools and Summary
This article continues the examination of tools that a vendor may supply that can make the implementation of an ERP package easier for your project team, end

it department hierarchy  is a good example. It is not a case of your programming department not wanting to spare users of this manual drudgery but a conversion program is essentially throw away code. Once the data is converted for the implementation, the program is no longer needed. So, if the choice is a program to increase sales versus a conversion program, which would you rather have the programming group work on? The programming effort may not be trivial. Typically, you will be migrating data from a flat structure to a Read More...
Retaining your IT staff
By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep

it department hierarchy  your IT staff By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead. Read More...
Harnessing IT to Boost Sustainability-and Profit
While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions

it department hierarchy  IT to Boost Sustainability-and Profit While technology has improved quality of life, it has also contributed to global environmental imbalance, particularly in terms of greenhouse gas emissions. However, technology, combined with smart policy, can significantly reduce the emissions responsible for climate change. Learn where IT has high-impact potential to reduce carbon emissions while boosting profitability—and how you can use IT to “green” your practices for larger-scale benefits. Read More...
Bridging the IT Talent Gap
Recruiting IT talent to insurance companies has never been easy@but today, demographic pressures make the task of IT staffing even harder, as IT professionals

it department hierarchy  the IT Talent Gap Recruiting IT talent to insurance companies has never been easy—but today, demographic pressures make the task of IT staffing even harder, as IT professionals retire and fewer new graduates become available to fill the positions. IT outsourcing may not offer the help you seek. To make sure your company can survive and prosper, learn how to find ways to hire qualified IT staff, and keep the IT staff you already have. Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

it department hierarchy  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
Coming to Grips with IT Risk
Some executives say the greatest risk to any large company is IT failure. IT applications routinely support critical processes throughout a business: customer

it department hierarchy  to Grips with IT Risk Some executives say the greatest risk to any large company is IT failure. IT applications routinely support critical processes throughout a business: customer service, invoicing, payroll, regulatory compliance, and more. With so much depending on IT, any disruption can be ruinous. But amazingly, many companies don’t have sound IT risk management processes in place. Find out how investing in IT reduces your security risk. Read More...
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

it department hierarchy  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More...
Compliance, Not Conflict: From IT Security vs. IT Operations,
It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet

it department hierarchy  Not Conflict: From IT Security vs. IT Operations, It’s an inescapable, undisputable fact that most organizations have conflict between IT security and IT operations. Having been given two distinctive—yet potentially contradictory—goals, in a sense they were destined to be at odds with one another. What does it take to bridge the gap between these two teams to achieve compliance? Can standardized processes and software tools help (or hinder) this effort? Find out here. Read More...
Columbus IT (USA)
Columbus IT is largely regarded as Microsoft's leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30

it department hierarchy  IT (USA) Columbus IT is largely regarded as Microsoft's leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30 countries, with more than 1,200 employees. The company has successfully deployed Microsoft Dynamics into more than 5,000 companies in 101 countries. Its consulting and development teams were first to work with Microsoft Dynamics AX in 1999 and have been implementing it from version 1.In 2009, CIT were selected as Microsoft's global Read More...
IT Governance and Project Portfolio Management: Vendor Delivers a Phase-based Approach
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide strategies to implement an IT

it department hierarchy  to an organization's established IT governance framework, or in a modular fashion meeting the needs to specific business processes (such as portfolio management or project management). The former scenario requires a well established governance framework, while the latter can only meet the partial needs of a less mature organization. In light of this, Pacific Edge has developed a unique approach to assisting a wide range of IT organizations with their specific PPM needs. Based in Seattle, Washington (US), Read More...

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