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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it help desk flowchart


Attenda's IT Service Management Platform: Attenda M.O. - An Overview
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper

it help desk flowchart  s IT Service Management Platform: Attenda M.O. - An Overview Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Enterprise IT Modernization: Service-oriented Architecture Enterprise Adoption Road Map


With ever-changing technology, businesses often spend too much time and money trying to sustain their outdated systems. But is it possible to maintain a legacy system without the substantial costs of frequently updating it? By adopting service-oriented architecture (SOA)—which provides a suite of automated tools and services for migrating and extending legacy platforms—businesses can maximize quality and minimize costs.

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The Consumer IT Revolution


With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees).

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The business case for IT Asset Management


IT asset management (ITAM) can provide insight into your information infrastructure and enhance your ability to control IT asset performance. Through better management of IT assets, you can ensure that every piece of hardware and software is fully used. Get tips on how to spell out to your stakeholders the benefit of ITAM, including improving service levels to users and eliminating compliance risks, to your stakeholders.

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Moving from Potential to Performance


Companies have invested heavily in their IT infrastructure, but they still face challenges with their existing business operations. To help create a cost-effective, high-performance system, SAP has developed a program to help companies proactively analyze and improve business performance in four key areas. Take a look at SAP Safeguarding services options and how they are designed to serve business users and IT staff.

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Best Practices and Processes for Improving the Business Value of IT


Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects.

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Three Easy Tips That Can Cut IT Downtime by 50 Percent


Many large, sophisticated enterprise IT environments still suffer from preventable critical failures. To keep the infrastructure up and running, IT departments must constantly monitor servers, applications, and services—task that have become essential over the past 10 years. Learn about the most common infrastructure problems, and discover simple and proactive measures you can take to cut downtime by over 50 percent.

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SOX and IT


In general, the US Sarbanes-Oxley Act (SOX) requires publicly traded companies to be financially accountable. SOX compliance requires cooperation among many business units—particularly IT, as IT supports SOX compliance by securing and protecting financial data on the network. IT is also required to consistently document this effort. In fact, without IT support, a corporation simply cannot be SOX-compliant.

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Beating IT Recession Blues


IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it.

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Take It or Leave It: Moving Your Business VoIP System


Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP.

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