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IT Operations: Where the Rubber Meets the Road
Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end

it help desk flowchart  see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used as an analogy, get key tips on how to better define and document IT operations design and transition—so ultimately, your customers and users get the services they demand. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » it help desk flowchart


How Cloud Computing is Transforming IT departments
In the Webcast IT's Strategic Role Adapting to the Cloud, discover how cloud computing is transforming IT departments and how IT expertise is being...

it help desk flowchart  Cloud Computing is Transforming IT departments Is cloud computing changing everything? Many would say yes. Without question, it’s revolutionizing the IT department’s role as organizations move steadily towards cloud-based solutions, platforms, and even entire IT infrastructures. In the Webcast IT's Strategic Role Adapting to the Cloud , discover how cloud computing is transforming IT departments—and how IT expertise is being sought to manage cloud services to maximize business benefits. Join this Read More...
Supply Chain RFID: How It Works and Why It Pays


it help desk flowchart  Chain RFID: How It Works and Why It Pays Read More...
SOX and IT
In general, the US Sarbanes-Oxley Act (SOX) requires publicly traded companies to be financially accountable. SOX compliance requires cooperation among many

it help desk flowchart  and IT In general, the US Sarbanes-Oxley Act (SOX) requires publicly traded companies to be financially accountable. SOX compliance requires cooperation among many business units—particularly IT, as IT supports SOX compliance by securing and protecting financial data on the network. IT is also required to consistently document this effort. In fact, without IT support, a corporation simply cannot be SOX-compliant. Read More...
The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It
ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to

it help desk flowchart  a Niche and Serving it Well: EcFood - A Dot-com Making It Event Summary Food and beverage industry strategic sourcing vendor ecFood , recently announced exceptional results for 2001 with dramatic increases in revenue, gross margin, transaction volume, customer acquisition and services. The privately held company closed out the year with record-breaking performance, including an 815% increase in gross margin from 2000 and revenue of $37.6 million. ecFood also acquired a major dairy industry purchasing Read More...
Should It Be Renamed 'Unobtainium'?
Reports indicate that Intel will delay the release of its 64-bit 'Itanium' processor yet again.

it help desk flowchart  It Be Renamed 'Unobtainium'? Should It Be Renamed 'Unobtainium'? R. Krause - August 2, 2000 Event Summary Intel executives have said in a financial briefing during July that Intel will push back the release of its 64-bit Itanium processor (formerly known as Merced ), recently slated for October, 2000, by a quarter. This means the first Itanium-based products should not arrive until early in 2001 - somewhat later than the original schedule of 1999. The first products are expected to be servers and Read More...
Enterprise Impact Simulation An IT Revolution In The Making
The IT industry is ripe for a revolution. For years the IT executive’s job has been to give the business units the tools they need to run the business. Today,

it help desk flowchart  Impact Simulation An IT Revolution In The Making IT in the 21st Century In the 21st Century, successful IT organizations will move from reacting to change to predicting its impacts. The ability to reliably implement changes to our IT systems is no longer sufficient. We need the ability to make accurate predictions about the impact of change. We need accurate predictions about the impact that changes in IT will have on a business and its competitive position in the market. We need accurate Read More...
The business case for IT Asset Management
IT asset management (ITAM) can provide insight into your information infrastructure and enhance your ability to control IT asset performance. Through better

it help desk flowchart  business case for IT Asset Management IT asset management (ITAM) can provide insight into your information infrastructure and enhance your ability to control IT asset performance. Through better management of IT assets, you can ensure that every piece of hardware and software is fully used. Get tips on how to spell out to your stakeholders the benefit of ITAM, including improving service levels to users and eliminating compliance risks, to your stakeholders. Read More...
IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis
This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based

it help desk flowchart  MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings. Read More...
Three Easy Tips That Can Cut IT Downtime by 50 Percent
Many large, sophisticated enterprise IT environments still suffer from preventable critical failures. To keep the infrastructure up and running, IT departments

it help desk flowchart  Tips That Can Cut IT Downtime by 50 Percent Many large, sophisticated enterprise IT environments still suffer from preventable critical failures. To keep the infrastructure up and running, IT departments must constantly monitor servers, applications, and services—task that have become essential over the past 10 years. Learn about the most common infrastructure problems, and discover simple and proactive measures you can take to cut downtime by over 50 percent. Read More...
Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision

it help desk flowchart  the Business Value of IT Service Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new Read More...
Simatic IT Interspec
Simatic IT Interspec is a corporate product specification management system, which enables a company's product lifecycle management strategy. Corporate

it help desk flowchart  IT Interspec Simatic IT Interspec is a corporate product specification management system, which enables a company's product lifecycle management strategy. Corporate specification management allows a whole organization to speak a single language for specifications. Simatic IT Interspec is the single point of reference for product specifications. Through its flexible and configurable structure and glossary, specifications are standardized throughout the company, and anyone around the world will be Read More...
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

it help desk flowchart  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More...
Reduce IT Procurement Time And Risk
All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the

it help desk flowchart  IT Procurement Time And Risk Reduce IT Procurement Time And Risk J. Dowling - March 12, 2001 Introduction   All one has to do to get the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts and remove time and risk from your next select Read More...
Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments
If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of

it help desk flowchart  ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments Measuring the Impact of IT Investments Ray Tucker, CFO of the $1.3 B adhesives manufacture H.B. Fuller, finds, We can't really understand all of the benefits that will come from electronically enabling our business. We know that as we standardize on technologies we will grow our business. The benefits will probably come from places we don't expect to see them . Tucker states that the problem with financial analysis of Read More...

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