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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 it help desk flowchart


IT Services(2)
Wipro's IT solution and services include IT infrastructure systems integration, information systems

it help desk flowchart  Services(2) Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » it help desk flowchart

Is It Time to Purchase a New ERP?


For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out.

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Three Easy Tips That Can Cut IT Downtime by 50 Percent


Many large, sophisticated enterprise IT environments still suffer from preventable critical failures. To keep the infrastructure up and running, IT departments must constantly monitor servers, applications, and services—task that have become essential over the past 10 years. Learn about the most common infrastructure problems, and discover simple and proactive measures you can take to cut downtime by over 50 percent.

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Managing IT in a Downturn: Beyond Cost-cutting


During a downturn economy, the IT department is often among the first to be hit with senior executives’ cost-cutting initiatives. Yet in some instances, IT investments deliver more value to a company’s top and bottom lines—by creating new efficiencies and increasing revenues—than any savings gained from traditional IT cost-cutting. Discover the other reasons why your IT spending can actually save money in the long run.

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IT Service Delivery: From Basic Automation through to Managed Services


Service companies that want to thrive need to find a better way to deliver services and run their business. Automating IT services is the answer, and it should be the immediate goal of any company that aims to stay in business as market pressures increase. Looking beyond basic automation, becoming a managed services provider (MSP) should be the long-term goal. Discover ways to ensure your service company's survival in today’s competitive IT services market.

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Cognitive IT Solutions


Founded in 2002, Cognitive IT Solutions opened its doors in Manila, Philippines to provide outsourced Application Development Services to clients abroad.

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ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

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Retaining your IT staff


By surveying two hundred IT professionals direct, IntaPeople has been fortunate enough to gain an insight into some of the measures bosses can take to keep their IT staff happy. This white paper aims to explore some of these expectations so that companies can curb what is often a merry-go-round of IT staff, and concentrate on shaping the future of their business instead.

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IT Operations: Where the Rubber Meets the Road


Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used as an analogy, get key tips on how to better define and document IT operations design and transition—so ultimately, your customers and users get the services they demand.

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The business case for IT Asset Management


IT asset management (ITAM) can provide insight into your information infrastructure and enhance your ability to control IT asset performance. Through better management of IT assets, you can ensure that every piece of hardware and software is fully used. Get tips on how to spell out to your stakeholders the benefit of ITAM, including improving service levels to users and eliminating compliance risks, to your stakeholders.

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ERP Software Review: Drink-IT for Mixed-Mode Manufacturing


This enterprise resource planning (ERP) software review report examines the ERP software by NORRIQ Group and its support for mixed-mode manufacturing. It assesses Drink-IT by NORRIQ Group for ERP functionality and reviews the product’s support capacity with a focus on:

  • Financials
  • Human Resources
  • Manufacturing Management
  • Process Manufacturing Management
  • Inventory Management
  • Purchasing Management
  • Quality Management
  • Sales Management

The report also contains an independent analyst’s review of the ERP software based on a demonstration provided by NORRIQ. The review identifies the features of Drink-IT that distinguish it from other ERP for mixed-mode manufacturing solutions, including its tax management capabilities, its deposit organization features, and its tracking tools to monitor serial shipping and container codes (SSCC) and the European Union’s excisable goods and duty free lists.

Drink-IT provides business management support to beverage industry mixed-mode manufacturers through procedures including plant maintenance administration, beverage product manufacturing, and shop and cash register management.

Drink-IT achieved TEC certification status for its ERP software solution by completing TEC’s certification program, which includes a demonstration of the ERP software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of Drink-IT, a TEC analyst has assessed the ERP software’s features, evaluating the software against known industry benchmarks, to determine that NORRIQ Group’s Drink-IT is a strong talent acquisition system.

Download this software review report for product analysis and comparison, and in-depth analyst commentary, and to learn more about how Drink-IT can help beverage industry mixed-mode manufacturers achieve their ERP objectives.

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