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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it help desk service  Service Desk Tools | IT Service Help | IT Service Level | IT Service Level Agreement | IT Service Level Agreements | IT Service Level Management | IT Service Level Manager | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Management Metrics | IT Service Management Process | IT Service Management Processes | IT Service Management Program Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » it help desk service


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

it help desk service  Service Desk Tools | IT Service Help | IT Service Level | IT Service Level Agreement | IT Service Level Agreements | IT Service Level Management | IT Service Level Manager | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management | IT Service Management ITSM Practice | IT Service Management ITSM Practices | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Management Read More
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

it help desk service  supporting that same partner. It is a win-win strategy that improves the profit contribution of the partner segment of the business. E-commerce and Self Help . These applications facilitate ordering, cross references (part number translation), and provide access to expertise on a 24x7 basis. These tools improve productivity for the partner and the supplier organization. Configurators . These applications help the partner sales force to be knowledgeable about your product line and specify the right Read More
Creating a Winning Data Transmission Service
Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully

it help desk service  auditing configurations. Used by IT help desks, Operations staff and business users. Sterling Secure Proxy Sterling Secure Proxy&8482; is an application proxy for securing file transfers across the Demilitarized Zone (DMZ) . This allows companies to safely use the Internet to move business critical files using a variety of file transfer protocols including Connect:Direct, FTP, HTTP, and SSH. Multi-factor authentication, protocol inspection, command filtering, and session break are key capabilities Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

it help desk service  Service Desk Tools | IT Service Help | IT Service Level | IT Service Level Agreements | IT Service Level Management | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Management Metrics | IT Service Management Process | IT Service Management Processes | IT Service Management Program | IT Service Management Software | IT Service Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

it help desk service  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

it help desk service  us better understand how IT operations support business objectives, the fact remains that processes are simply tools — abstractions that help us see how the elements of service delivery interface and interact with one another. This approach does not help us understand what actually needs to be done to improve the relevance of the services offered. In effect, processes are only a means to an end, and the end is always service. Even though IT organizations gained new levels of understanding provided by Read More
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

it help desk service  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

it help desk service  at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. For your own customized comparison reports, select a category below: ERP for Service Companies Professional Read More
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

it help desk service  user was actually located, it was slow and increased the load on the network at a time when bandwidth was at a premium price. Finally, users still had to run and maintain the proprietary thin client software on their desktops, defeating the object of running server-centric, Web-based software. As a result, costs were not being reduced by as much as originally promised. However, with the advent of new tools, this has been ameliorated a great deal. In terms of the browser, support for very advanced Read More
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

it help desk service  a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

it help desk service  parts availability. In 2006, it acquired TransDecisions ’ field scheduling solution, which helps companies that handle numerous service calls per day per technician to optimize their technician–dispatcher ratios. With an embedded service knowledge management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its Read More
Microsoft Dynamics NAV with Drink-IT from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion


it help desk service  from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

it help desk service  adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Enterprise Application Integration - Where Is It Now (And What Is It Now)? Part 1: What Is It Now?
Since January 2000 when TEC last addressed the trends in Enterprise Application, there have been massive changes in the overall direction of Application

it help desk service  programmers have been doing it for over 20 years. This is a two-part note on EAI trends. This part discusses the basic components to achieve EAI. Part Two covers the Market Impact of the recent changes and makes User Recommendations. EAI Basic Components The basic components required to achieve EAI are the following: Business Rule Component : to allow the applications to understand your business processes. Business Logic Modules (i.e., supply planning, sales order processing. Methods for business process Read More

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