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Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

IT HELP DESK SERVICE: professional services firm because it improves service delivery consistency and thereby improves: Client satisfaction Project economics (better estimating, reduced learning curves among service delivery professionals, and so on) Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT HELP DESK SERVICE: my first name, and it is very expensive. My expectations for this restaurant are very high. If they fail to meet my high expectations, I am not a happy customer. My expectations for these two establishments are very different, but in both cases, I measure my satisfaction against my expectations. What do your customers expect from you? How do you know? That’s simple, too: you ask them. If their expectations are different from yours, there’s a problem. It is very important that you have a mutual
11/26/2010 8:44:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

IT HELP DESK SERVICE: user was actually located, it was slow and increased the load on the network at a time when bandwidth was at a premium price. Finally, users still had to run and maintain the proprietary thin client software on their desktops, defeating the object of running server-centric, Web-based software. As a result, costs were not being reduced by as much as originally promised. However, with the advent of new tools, this has been ameliorated a great deal. In terms of the browser, support for very advanced
3/15/2006

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IT HELP DESK SERVICE: real-time and immediately transforms it into actionable intelligence through powerful enterprise reporting. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a company’s individual needs. For more information please visit: www.mshare.net . To reach Rich directly, contact him at rhanks@mshare.net or (801) 263-2333. Searches related to Recession? Steal Market Share by Increasing Customer Service! : Customer Services | Customer Service Account | Customer
8/3/2009 3:20:00 PM

service-public.fr Case Study (français)
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IT HELP DESK SERVICE: service-public.fr,   Antidot Finder Suite,   AFS,   données,   intégration,   des listes d index,   moteur de recherche,   search engine,   Antidot,   solutions de navigation,   information,   indexing,   indexation Source: Antidot Learn more about Antidot Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation TEC 2013 Supply Chain Management Buyer’s Guide TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises TEC 2013 ERP
10/8/2013 4:19:00 PM

Smart Software for Service-level Driven Forecasting » The TEC Blog
it. Few vendors make it as singular a focus as Massachusetts-based  Smart Software . Principals  Charles Smart ,  Nelson Hartunian (Ph.D.) , and  Thomas Willemain(Ph.D.)  have been studying the issue for almost 30 years, have perfected their own proprietary forecasting method (the Smart-Willemain method), and won numerous grants to study the issue of intermittent demand. Forecasting demand when the demand history has been a consistent level of X units per period of time is not particularly

IT HELP DESK SERVICE: demand, demand planning, forecast, forecasting, intermittent demand, Inventory, service level, Smart Software, Smart Willemain method, SmartCollaborator, SmartForecasts, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

TEC Research Analyst Round Table: Software-as-a-Service (SaaS) » The TEC Blog
monthly subscription model. While it sounds like the best thing since sliced bread, there are some pros and cons of the SaaS as a model. Today’s TEC Research Analyst Round Table discusses the SaaS model—the trends, the benefits, and the pitfalls. Sherry Fox (Research Analyst - Human Resources [HR], Learning Management, and Incentive and Compensation Management [ICM]): When SaaS comes to mind for most IT decision makers, the first thing they think of is: “What about security?” This holds

IT HELP DESK SERVICE: roundtable, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-12-2009

HP Announces Customer Engagement as a Service » The TEC Blog
and Multiechelon Irregular Enterprise IT Project Failures ITBusinessEdge Enterprise Applications blog Laurie McCabe s Blog Logistics ViewPoints blog Manufacturing Operations blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service

IT HELP DESK SERVICE: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

IFS To Be At Customers (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s financial position has improved. This balancing of expenditures to promote global growth and improved cash flow has long been IFS’ mixed blessing conundrum. As the bigger vendors will intensify their mid-market aspirations, IFS continues to increase its marketshare worldwide, particularly in mid-market.

IT HELP DESK SERVICE: improved by $2 million, it was still a negative $3 million, leaving the company with modest liquid assets of only ~$6 million. After net financial items, IFS also reported a loss of $6.6 million, compared with a loss of $7.4 million for the same period in 2001, although the company reported a slight net profit owing to exercising tax credit option. Further actions are being implemented to increase sales and reduce costs, as the earlier measures to reduce costs and improve cash flow have admittedly yet to
7/2/2002

Differentiation through Service Excellence
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

IT HELP DESK SERVICE: integrated tightly with CRM. It put in place service-level agreements encompassing priority-based service response times, inventory levels, and more to monitor the performance of its service network. Over time, the performance of this network significantly improved, along with customer satisfaction, and the network became a key source of differentiation and brand value. Smart Service Agents While not part of its initial implementation, the OEM is considering adding real-time offer management
10/28/2008 4:55:00 PM

Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution.

IT HELP DESK SERVICE: Source: Globanet Document Type: White Paper Description: Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Cloud Enablement Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Software Migration,   Cloud Computing Related
8/8/2013 1:32:00 PM


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