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Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

it helpdesk analytics data  of eCRM were that it primarily served (and was offered by) dot-com businesses, that it tended to be weak on the traditional kinds of CRM processing, and that it made effective uses of Internet technology, such as connecting an on-line customer with a phone representative and automatically displaying the customer's data on the representative's screen. However, as bricks-and-mortar firms expand to the Internet and old-line CRM and analytics firms do likewise, the line between CRM and eCRM will become too Read More...
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Documents related to » it helpdesk analytics data


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

it helpdesk analytics data  | IT Systems | IT Systems Management | ITIL | ITIL | ITIL Adoption | ITIL Application | ITIL Applications | ITIL Asset Management | ITIL Basics | ITIL Benefits | ITIL Best Practice | ITIL Best Practices | ITIL Books | ITIL Certificate | ITIL Change Management | ITIL Change Management Tools | ITIL Checklist | ITIL Compliance | ITIL Compliant | ITIL Configuration Management | ITIL Courses | ITIL Critical Success Factors | ITIL Definition | ITIL Definitions | ITIL Deployment | ITIL Development | ITIL Read More...
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

it helpdesk analytics data  narrow marketing opportunity, as it estimates approximately 7,000 mid-market prospective customers in its target geographies in the US Midwest, Northeast, West Coast, Southwest, and Canada. With the touted (approximately) 80 percent success rate against its usual suspect direct competitors, such as Lilly Software , Jobscope , Made2Manage , Epicor (the Vantage product), MAPICS (the SyteLine product), Visibility , and Microsoft Business Solution ( MBS ) Solomon , and with the average implementation of 150 Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

it helpdesk analytics data  concerned with case management, it does not compete with Pegasystems , KANA, IBM BPM , Open Text , etc. The company competes mainly with the large providers of contact center solutions based on knowledge bases, such as eGain and Oracle CX (formerly RightNow , InQuira , Siebel , etc.) on the one side, and with Jive on the social collaboration side. The company recently delivered the Chat Engage+ product, which should help companies better engage and advertise with Facebook users via Facebook’s social Read More...
Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

it helpdesk analytics data  and technologies. This makes it increasingly difficult for frontline agents to effectively answer customer questions. Needless to say, customers expect ever shorter call lengths and first-call resolutions in order to remain engaged. One fact that often gets overlooked is that products and services, especially in a make-to-order (MTO) and configure-to-order (CTO) world, are becoming increasingly complex, and there is often no integration between product lifecycle management (PLM) data and customer Read More...
The Path to Healthy Data Governance through Data Security
Companies today are challenged to maintain their data safe and secure from hackers and others with unauthorized access. In his article, TEC business

it helpdesk analytics data  necessary care to keep it safe and secure. But what does information security actually mean? The importance of taking the necessary measures to maintain data or information safety and privacy as needed is obvious to most people. What isn’t obvious is how to achieve this, as information security requires a conscientious and committed initiative. Let’s take a look at some of the factors for achieving information security. What Is Data/Information Security? According to the U.S National Information Read More...
Aftereffects of Recession on IT Investment: Building a Robust IT Investment Model
The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a

it helpdesk analytics data  of Recession on IT Investment: Building a Robust IT Investment Model The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a few projects with regulatory impact and immovable deadlines, proceeding against very lean budgets. Recently, key economies such as the US and China have started to show signs of recovery. Learn more about how the recession has had an impact on IT investment. Read More...
The Advantages of Row- and Rack-oriented Cooling Architectures for Data Centers
The traditional room-oriented approach to data center cooling has limitations in next-generation data centers. Next-generation data centers must adapt to

it helpdesk analytics data  density and variable density IT equipment create conditions that room cooling was never intended to address, resulting in cooling systems that are inefficient, unpredictable, and low in power density. Row-oriented and rack-oriented cooling architectures have been developed to address these problems. This paper contrasts room, row, and rack architectures and shows why row-oriented cooling will emerge as the preferred solution for most next generation data centers. Introduction All of the electrical power Read More...
If It Ain’t Broke, Don’t Fix It!!!
“If it ain’t broke, don’t fix it.” If this proverb were applied in today’s operations, every organization would be in a reactive mode of maintenance and work

it helpdesk analytics data  It Ain’t Broke, Don’t Fix It!!! “If it ain’t broke, don’t fix it.” If this proverb were applied in today’s operations, every organization would be in a reactive mode of maintenance and work against the lean manufacturing concepts. Any breakdown or downtime on the manufacturing floor, in the warehouse, in transportation, or any other business process will create missed customer commitments, failed deliveries, idle time, and lost labor hours. Instead of taking the risk and being in reactive Read More...
Thinking Radically about Data Warehousing and Big Data: Interview with Roger Gaskell, CTO of Kognitio
Managing data—particularly in large numbers—still is and probably will be the number one priority for many organizations in the upcoming years. Many of the

it helpdesk analytics data  database to date, evolving it from a database application that ran on proprietary hardware to a software-only analytic database that runs on industry-standard servers. In my career, I have been lucky enough to talk to a large number of companies about the benefits of high-performance analytics and have seen a wide range of applications that have been built on top of the database. 3.    What are, in your view, the two most important advances to date in the data warehouse and BI space? The number one Read More...
IT Services(2)
Wipro's IT solution and services include IT infrastructure systems integration, information systems

it helpdesk analytics data  Services(2) Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development. Read More...
Data Loss Prevention Best Practices: Managing Sensitive Data in the Enterprise
While a great deal of attention has been given to protecting companies’ electronic assets from outside threats, organizations must now turn their attention to

it helpdesk analytics data  Prevention Best Practices: Managing Sensitive Data in the Enterprise While a great deal of attention has been given to protecting companies’ electronic assets from outside threats, organizations must now turn their attention to an equally dangerous situation: data loss from the inside. Given today’s strict regulatory standards, data loss prevention (DLP) has become one of the most critical issues facing executives. Fortunately, effective technical solutions are now available that can help. Read More...
New Data Protection Strategies
One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased

it helpdesk analytics data  increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets. Read More...

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