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ERP Vendor to Client:
The backstory: a lawsuit filed in 2008 by Alabama pet food maker Sunshine Mills over a Ross Systems ERP implementation.Fast-forward to December 3, 2010

it incident management rfp  exclusively on the lawsuit. It all looks like an exceedingly curious attempt to exercise some damage control. Ross Systems cites Tino Mantella, president of the Technology Association of Georgia (TAG), as saying: TAG was disappointed with the jury’s ruling against Ross Systems. We believe that the growing number of excessive and unreasonable jury awards against companies in the technology industry will only make it more difficult to do business in the U.S., and stifle economic growth and job creation. Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » it incident management rfp


CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

it incident management rfp  doesn’t stop with data; it should also include processes. An enterprise-caliber CRM solution should enable workflows not only within the base CRM application but also across multiple systems. For example, an organization could create a process linking e-commerce  with CRM systems so that when a product shipment is delayed, the system checks the customer lifetime value (LTV) and either sends an e-mail notification or, for a high-value customer, creates a service incident for the call center agent or Read More...
Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues
The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory

it incident management rfp  authorized and documented. Contracts—all IT vendor contracts and service level agreements (SLAs), including their financial implications, must be clearly defined. Third-party equipment—third-party software must abide by known and accepted standards. License and user requirements must be defined in vendors' contracts, as these requirements are also subject to known performance criteria indicated in the vendor SLA at the time of software purchase. Access control—ensure users have an identifiable Read More...
Cloud Assets: A Guide for SMBs-Part 2
The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be

it incident management rfp  on the new solution. It is advisable to get quotes for on-premise as well as remote training. Support. Request the cost structure for solution support from the vendor, with the understanding that cost will change with emerging issues. You will at least have the possibility of running “what if” scenarios. Additionally, you can request incident reports from the vendor, as well as query the vendor’s customers on the vendor’s level of support for previous projects. Data Storage. Vendors may charge Read More...
Creating a Business from a Project
Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At

it incident management rfp  the mandate to do it (meaning selling and getting the order). A few companies have taken half-hearted steps to creating a new practice around the new technology space, and asking the practice team members to put together some marketing collateral for showcasing to the market. The practice is inevitably comprised of one or two members drawn from the project team who have shown interest in doing presales kind of work but who lack any sales or presales background. Charged with the responsibility of Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

it incident management rfp  inspected on Wednesday, then it was entered into the system on Thursday—that was if things were going well! This meant that sometimes the invoice would arrive from the vendor prior to the product being received. Well, accounts payable (AP) knew how poorly the warehouse was operating, so instead of having the warehouse personnel look for the product, they would simply ask the vendor for proof-of-delivery (POD). Once they got the POD from the vendor, AP would receive the product themselves. You know all Read More...
Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

it incident management rfp  release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management  solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing , transportation business intelligence transportation operational planning rail transportation workflow and event management freight payment, billing, and claims document management customs management In this release is also mobile-enablement in the freight tender process, Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

it incident management rfp  there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments
If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of

it incident management rfp  ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments Measuring the Impact of IT Investments Ray Tucker, CFO of the $1.3 B adhesives manufacture H.B. Fuller, finds, We can't really understand all of the benefits that will come from electronically enabling our business. We know that as we standardize on technologies we will grow our business. The benefits will probably come from places we don't expect to see them . Tucker states that the problem with financial analysis of Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

it incident management rfp  and Change Management for IT Compliance and Risk Management To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk. Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

it incident management rfp  a major role in facilitating effective relationship management among all parties involved. Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

it incident management rfp  separate PSOs from internal IT departments. Although most PPM vendors offer functionality for both types of organizations, most PPM solutions do not address both sets of needs in their entirety. Consequently, a number of vendors competent in portfolio management and project management have repackaged themselves for internal IT departments, while numerous vendors that originated in the billing and financials software market have focused their efforts on the billable services sector, where they can provide Read More...
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

it incident management rfp  organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

it incident management rfp  efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst Read More...
New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

it incident management rfp  Realities of Retail Workforce Management: Myths versus Facts With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage. Read More...

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