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Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

it infrastructure as a service  a CaaS offering as it provides not only the DVD rack but also the player, the HD TV, the surround sound stereo, with the choice of multiple titles from multiple vendors. The complete system provided easily with no investment in infrastructure or additional resources is the real value to organizations. iContent incorporates storage, management, security, and delivery, removing the problems encountered with a storage only solution. By addressing the real issue of content delivery and the end-user Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » it infrastructure as a service


SOA as a Foundation for Applications and Infrastructure
SOA promises interoperability in the heterogeneous business world by promoting loosely-coupled architecture, reusing software, and ending vendor-dependency

it infrastructure as a service  combinations are comparable when it comes to providing business process-oriented solutions to larger corporations at this stage. Oracle and PeopleSoft applications with Oracle's infrastructure platform, SAP applications and SAP NetWeaver, and IBM technology and its consulting capabilities, are fairly comparable in this realm. Thus, to differentiate itself, IBM recently announced a new service to help companies build capabilities that support business goals, while freeing up currently overstretched Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

it infrastructure as a service  and hardware but finances it in monthly payments. Under these terms, the hosting user enterprise owns rights to the hosted software, but the subscription is essentially a payment to third party to manage the hardware and infrastructure aspect of the installation. In the ASP model, the ASP vendor typically owns the software. The subscription buys the right to access the software for the period of the subscription on either a time basis or on a usage basis (e.g., so much for such a transaction). Read More...
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

it infrastructure as a service  do not have the IT staff and infrastructure required to support a major enterprise application. Relatively cheaper solutions are now becoming widely available, and vendors are addressing their customers' desire to use technology as needed. Users do not want to buy entire software packages or infrastructure when, typically, only a small percentage of the overall capability is used. User enterprises have also become more agile, requiring more flexibility in IT delivery and usage, as well as licensing and Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

it infrastructure as a service  of maintaining a comprehensive IT infrastructure or the initial investment of purchasing software licenses. Consequently, ERP initiatives have recently piqued the interest of SMB organizations in a number of service sectors. Defining SOA and SaaS At a high level, SOA is a technological platform that organizations employ to standardize the interaction and collaboration of disparate applications. Although this can be achieved through various means, web services have become popular methods employed by ERP Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

it infrastructure as a service  to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
Pragmatist's Guide: Building a Business Case for a Formula-based ERP
If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're

it infrastructure as a service  finding that you're faced with a bewildering array of options, technologies, and applications. What should you look for, and which business issues do you need to address to position your acquisition-and implementation-for maximum success? Download this report to find out. Read More...
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

it infrastructure as a service  propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to look out for. Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

it infrastructure as a service  Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there are ways you can succeed, and Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

it infrastructure as a service  a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

it infrastructure as a service  unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

it infrastructure as a service  Nonetheless, as stated above it is important to document the CRM vision, determine the business processes required to enable the vision and begin to determine the functionality and technology required to enable each of the business processes before creating an RFI or comparing vendors in a knowledge base. A good knowledge base can also diminish data quality issues. Companies that focus on developing and maintaining knowledge bases typically validate the data prior to making it available. For example, the Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

it infrastructure as a service  adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

it infrastructure as a service  MSS to be effective, it must serve multiple purposes to multiple business units while blending seamlessly with existing systems - a virtual chameleon in the workplace. What Does ESS/MSS Technology Mean to You and Your Workforce? According to a recent CedarCrestone survey, self-service technology results in (on average) a 25% reduction in transaction costs (with fully outsourced administration system and self-service) a 72% reduction in time for requests to be handled; and a 10% improvement in employee Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

it infrastructure as a service  manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty. Read More...

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