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Dealership Management System: What Is It and Who Needs It?
What Is a DMS?When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine

it problem management  Do All That? Actually, it can, at least in theory. The only problem is that an ERP vendor will have to customize the product, make sure it works well in all locations (which means taking into account several types of constraints: legal, technical, infrastructure, human resources, etc.), and then provide interfaces for the applications used by car manufacturers (e.g., spare parts ordering, warranty management). All this customization could end up costing more than a stand-alone DMS, which is designed for Read More
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » it problem management


IT Vendor Management in Hard Economic Times
During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and

it problem management  to manage Outsourcing Vendor IT Organization not prepared to negotiate with Outsourcing Vendor Conducting Vendor services evaluations Conducting Vendor tool evaluations Supporting Vendor contract & negotiation efforts Conducting 3rd party Vendor evaluations of engagements/deliverables   Problem Example 1 Evaluating RFPs - Vendor Score Card Many companies do not create a vendor scorecard for their evaluation process. The scorecard is a distillation of your goals, your needs and your corporate culture. Read More
Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

it problem management  adequate visibility into their IT assets. The problem is compounded when organizations are not able to trace and track projects existing in their project portfolios. The result is skewed decisions, unwarranted spending and a continuous struggle to meet business demands and user expectations. Another crippling factor is the fact that most CIO's do not have an adequate mechanism in place to find out the return on investment and the risks involved. Figure 1: IT decision maker view of the application Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

it problem management  an agent can connect it to, thereby giving agents the right information at the right time. Lastly, the automation of key resolution processes enables new agents to get up to speed more quickly. By pre-populating case notes and pre-establishing workflows and other techniques, the companies can create an environment that allows agents to operate as effectively as possible, regardless of their experience. With the addition of multiple channels and new technologies to support them, call center agents' job Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it problem management  with lower associated costs. It is a disciplined, organized approach to eliminate quality variations, waste, and errors that plague operations. The methodology uses a root cause approach to problem resolution rather than looking at process flaws at a superficial level. Understanding of the underlying cause of any given issue enables organizations to make meaningful adjustments to improve operating costs and overall customer satisfaction. Relevance of Six Sigma for SLM Successful implementations for SLM Read More
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

it problem management  'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on Read More
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

it problem management  and spreadsheet-based processes make it difficult to figure out how to motivate sales to execute on simple elements of corporate strategy (such as sell more product XYZ ). Limited predictive impact analysis Predictive analysis is necessary to forecast the impact of new or modified plans, for instance. Aggravating the problem is lack of access to historical performance data; consolidating prior period spreadsheet data is time-consuming, and often difficult to organize for any meaningful analysis. Read More
The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level
Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can

it problem management  Path to World-class IT Governance: Maturing Your IT Organization to the Next Level Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring Read More
EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

it problem management  Documentum: A Brief on Its Content Management Offerings in 2012 The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

it problem management  Talent Management Suite Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting, performance evaluation, training administration, recruitment and others, transforming them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner. Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


it problem management  Field Service Management (FSM) Competitor Analysis Report Read More
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

it problem management  talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies used by top organizations to build superior talent management Read More
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

it problem management  Study: More Efficient Hospital Management Systems with Content Management Tools Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency. Read More
OutStart TrainingEdge.com Learning Management System Certification Report
The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation

it problem management  systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

it problem management  organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

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