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CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

it proposals  cannot be measured. Although it is true that the marketplace is a dynamic environment where clear definitions of cause and effect are difficult to establish, these limitations do not preclude the creation of credible measures of improvement. There are a number of CRM applications that provide a fairly unambiguous definition of benefit. Sales From a productivity standpoint, sales performance can be described on the basis of gross profit generated per sales function dollar expended. CRM offers a number of Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » it proposals


IT Services(2)
Wipro's IT solution and services include IT infrastructure systems integration, information systems

it proposals  Services(2) Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development. Read More...
IT Services E-Procurement
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access to service sources and seek to

it proposals  on optimization of the IT service supply chain. What are these solutions and how do they work? The first step towards answering that question is to consider the concerns of the service supply chain stakeholders. These concerns shaped the current solutions. On the buy-side the stakeholders include the service supply manager, the IT manager, and the organization's legal, finance and human resource functions. The IT manager is concerned primarily with access to quality service and the speed of the service Read More...
IT Services/ BPO/ Technologies
MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and

it proposals  Services/ BPO/ Technologies MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product Read More...
Vendors Beware! It’s Not What You Say, It’s How You Say It.
A study from Iowa State University’s Department of Electrical and Computer Engineering suggests that the format and organization of a proposal can significantly

it proposals  of large corporations. Thus it is possible that his conclusions will not hold for proposals made by vendors in competitive sales situations. However, we'd be surprised if some of these results don't carry over. Whether seeking funding or a contract, the writer of a proposal is attempting to communicate ideas to the reader, and most readers are pretty much the same. For example, a study that was reported more than two decades ago showed that readers of technical manuals preferred writing at a 5th grade Read More...
Supply Chain RFID: How It Works and Why It Pays


it proposals  Chain RFID: How It Works and Why It Pays Read More...
Best Practices and Processes for Improving the Business Value of IT
Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their

it proposals  the Business Value of IT Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their contribution to the business and justify initiatives they seek to undertake. Read about concrete practices, processes, and recommendations to drive ROIT investment via key areas for improvement, the value of improvement, and guidelines for evaluating potential projects. Read More...
A CFO's Guide For Managing IT
In the post Y2K era, many companies have turned to the CFO to oversee the IT function with the CIO or head of IT reporting to the CFO. IT may look

it proposals  CFO's Guide For Managing IT A CFO's Guide For Managing IT Featured Author - Bill Friend - December 25, 2003 IT Has Changed Forever Often, it is difficult to determine precisely when sea change starts. For the Information Technology sector, it is clear that if the signs were not apparent before, sometime shortly after 12:01 on Saturday, January 1, 2000, things changed forever. Ironically, IT changed, not because something happened, but because of a non-event. Y2K didn't really happen, at least in sense of Read More...
What's Wrong With Application Software? - A Possible Solution? What Is It, Why And How Does It Fit Into Your Future
The series, 'What's Wrong With Application Software' explored key challenges found in enterprise applications and also discussed the characteristics of next

it proposals  Why And How Does It Fit Into Your Future Introduction In the series, What's Wrong With Application Software we explored key challenges found in enterprise applications. We also discussed the characteristics of next generation architectures that would provide better support for applications. While the series ran, we received a lot of feedback. The messages we received both validating the problems and pointing to some potential answers. A number of vendors are working on solutions (see What are vendors Read More...
It Isn't the Fall, It's the Sudden Stop
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the

it proposals  It's the Sudden Stop It Isn't the Fall, It's the Sudden Stop James F. Dowling - January 10, 2002 Introduction A multinational manufacturing company spent more than a year identifying a strategic acquisition of four divisions from a competitor. They performed a detailed examination of finances, products, customers and core design and manufacturing resources. After an additional three months of work obtaining clearance from shareholders and the Italian, German, French and United States governments, the Read More...
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

it proposals  Services: Outsourcing, IT Infrastructure Competitor Analysis Report The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

it proposals  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
Pund-IT, Inc.
Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was

it proposals  IT, Inc. Pund-IT provides analysis publications including market trend reports, white papers, commentary on breaking events, and a weekly newsletter. The company was founded by principal analyst Charles King. Read More...
Dealership Management System: What Is It and Who Needs It?
What Is a DMS?When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine

it proposals  Management System: What Is It and Who Needs It? What Is a DMS? When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine sweeper. But very few people know that it’s also the acronym for “dealership management system,” which is a product or package of several products which is created specifically for the automotive industry. The core of any DMS is a system similar to enterprise resource planning (ERP), with, however, Read More...
Project Failure-The Numbers, Why, and What It Means
IT projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing deadlines, and far too often having to be

it proposals  Numbers, Why, and What It Means Introduction Information technology (IT) projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing their deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why. What is the impact of failure on enterprises, IT professionals and software and services providers? Does it have to be this way? Failure Facts First, let's look at Read More...

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