Home
 > search for

Featured Documents related to » it request for service template



ad
Get Free RFI Template Samples

Find a Free RFI Sample for your business!

Get the RFI templates employed by Fortune 500 companies, small & medium businesses, and IT service professionals in more than 45,000 software selection projects per year
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » it request for service template


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

IT REQUEST FOR SERVICE TEMPLATE: productized services , integrated it service provider , productized service offering , b2b productization services , productization strategy and architecture , service product management , service business . Introduction Professional services clients seek solutions to problems, and the very nature of intangible services makes them difficult to comprehend - they cannot be touched, tasted, or seen. Consequently, clients often seek various forms of assurance that their problems can in fact be solved by the
5/16/2005 12:00:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

IT REQUEST FOR SERVICE TEMPLATE: incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access to the software, at a guaranteed level of service; software is available in a hosted-form only, off-site, and is accessible via a Web browser, through a self-service type model, not through compact discs (CD) or uploads; or software is available via a subscription model, where users pay on a
3/15/2006

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

IT REQUEST FOR SERVICE TEMPLATE: my first name, and it is very expensive. My expectations for this restaurant are very high. If they fail to meet my high expectations, I am not a happy customer. My expectations for these two establishments are very different, but in both cases, I measure my satisfaction against my expectations. What do your customers expect from you? How do you know? That’s simple, too: you ask them. If their expectations are different from yours, there’s a problem. It is very important that you have a mutual
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IT REQUEST FOR SERVICE TEMPLATE: but for some reason, it just doesn’t “feel” right. Shouldn’t we all be cost-cutting our way out of this downturn? That’s probably what many of your peers will do. But you won’t – because you want to win. So, gather up your courage and exert the intestinal fortitude required to fight others’ perception that you are “over spending” on service. Increase all things “customer” Here’s your chance to really stand out from the crowd. As the economy tightens up, hold fast to your
8/3/2009 3:20:00 PM

Vertical Solutions Inc.—All About Field Service: Part One » The TEC Blog
software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining

IT REQUEST FOR SERVICE TEMPLATE: All About Field Service, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-08-2013

Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

IT REQUEST FOR SERVICE TEMPLATE: RightNow Technologies Document Type: White Paper Description: Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits? Ten Secrets to
4/3/2006 2:33:00 PM

A Leader in Service Management Tackles Multidimensional Growth
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

IT REQUEST FOR SERVICE TEMPLATE: parts availability. In 2006, it acquired TransDecisions ’ field scheduling solution, which helps companies that handle numerous service calls per day per technician to optimize their technician–dispatcher ratios. With an embedded service knowledge management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Servigistics referred to its
4/8/2011 9:54:00 AM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

IT REQUEST FOR SERVICE TEMPLATE: value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Managed Service Programs style= border-width:0px; />   comments powered by Disqus Related Topics:  
8/14/2012 1:08:00 AM

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

IT REQUEST FOR SERVICE TEMPLATE: Consulting and Services,   IT Monitoring and Management Related Keywords:   Field Service Mobility Warranty Mobile service Source: Tavant Technologies Learn more about Tavant Technologies Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey TEC 2013 ERP Buyer s Guide for Process Manufacturing Big
10/10/2011 1:51:00 AM

AT&T PocketNet Service Goes Wireless With Novell GroupWise
Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet service. Lotus Notes currently has over 50,000,000 client seats, and Novell GroupWise has over 20,000,000 client seats, giving AT&T PocketNet service a potential target market of 70,000,000 users.

IT REQUEST FOR SERVICE TEMPLATE: wireless has numerous advantages, it is not inexpensive and not without limitations in terms of speed, and ease of data visibility. Ensure via your pilot group that a wireless venture is a benefit to your core business, and not just a nice new toy for your end users.
4/13/2000

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog
its inception until 1996, it operated as a consulting company in the area of optimization and intelligent  decision support systems (DSS) . The company financed its operations in the early stages of development by raising money from venture capital (VC) firms, and in 2000 from its initial public offering (IPO) on the NASDAQ stock market under the CKSW ticker symbol. The wholly owned US subsidiary, ClickSoftware, Inc. , is located in Burlington, Massachusetts. Since the mid-to-late 1990s, the company

IT REQUEST FOR SERVICE TEMPLATE: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others