X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 it reseller list


Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at

it reseller list  older release, but is it necessarily a good business model for the vendor? Why Do the Users Want to Stay on an Older Release? These announcements are indisputably a sigh of relief for customers who want to remain on an older release. But why do they want to resist the upgrade? As with many things in business, the cost of upgrade often outweighs the value of upgrade. Factors on the cost side of the evaluation are reapplying modifications, redoing integrations, the need to retrain users (users become

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Start Now

Documents related to » it reseller list

17 Rules of the Road for Customer Relationship Management


Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

it reseller list   Read More

A Veteran Mid-market ERP Vendor with a Pragmatic Vision Chimes In


Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on market trends, SYSPRO takes part in our ongoing question-and-answer series, where the vendor responds from the viewpoint of a mid-market veteran.

it reseller list   Read More

Jack Link's Beef Jerky Case Study: "Wal-Mart Didn't Make Me Do It" Part Two: An Approach to RFID Implementation


A four-phased approach allowed for the gradual assimilation of a new technology into the organization. Start small and feel your way, but think and plan for bigger opportunities. The benefits are gained and eventually the technology would be deployed throughout all of the manufacturing and distribution facilities.

it reseller list   Read More

Will Solomon Finally Satisfy Great Plains’ Insatiable Appetite?


Great Plains announced it intends to significantly expand its mid market e-business community through the acquisition of Solomon Software, its direct competitor. The combined company will have more than 130,000 customers, 2,200 team members and a worldwide network of 2,000 channel partners.

it reseller list   Read More

Columbus IT (USA)


Columbus IT is largely regarded as Microsoft's leading global Dynamics AX and NAV partner. The company delivers Microsoft-based consulting services in 30 countries, with more than 1,200 employees. The company has successfully deployed Microsoft Dynamics into more than 5,000 companies in 101 countries. Its consulting and development teams were first to work with Microsoft Dynamics AX in 1999 and have been implementing it from version 1.In 2009, CIT were selected as Microsoft's global Retail Partner of the Year and Manufacturing and Distribution Partner of the Year - Finalist.

it reseller list   Read More

Take It or Leave It: Moving Your Business VoIP System


Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP.

it reseller list   Read More

IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis


This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings.

it reseller list   Read More

MSP Guide: Generating Service Revenue from IT Monitoring


Managed service providers (MSPs) can monetize their investment in monitoring to enhance their services and increase profitability.

This document suggests ideas for adding IT monitoring services to a portfolio of offerings. It looks at monitoring all aspects of IT infrastructure, including servers, storage, network, security, and applications, in a unified manner that aligns with customer business services.

This document also posits the idea that using a next-generation integrated monitoring platform designed for MSPs can allow companies to reduce costs, increase operational efficiency, and generate incremental revenue with expanded service offerings.

it reseller list   Read More

If It Ain’t Broke, Don’t Fix It!!!


“If it ain’t broke, don’t fix it.” If this proverb were applied in today’s operations, every organization would be in a reactive mode of maintenance and work against the lean manufacturing concepts. Any breakdown or downtime on the manufacturing floor, in the warehouse, in transportation, or any other business process will create missed customer commitments, failed deliveries, idle time, and

it reseller list   Read More

IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

it reseller list   Read More