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The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

it service management consultant  Impact of IT Service on Business Process Management The Impact of IT Service on Business Process Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Uniface is Compuware's development environment for building, renewing and integrating the largest and most complex enterprise applications. The Uniface Application Platform Suite (APS) de Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » it service management consultant


Supply Chain Management: Morphing the Functional Scope of Service Parts
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these

it service management consultant  risk management planning approaches. It should clarify why traditional, new products SCM approaches are not able to handle the demands of the service parts supply chain. Area Traditional Planning Approach Risk Management Approach Budget Creation of service offerings with limited understanding of cost and service tradeoffs. Budgets are created through crude estimation, guesswork and historical extrapolation. Intelligent design and modeling of service offerings include pricing of offering, SLA and Read More...
Looking for a Great IT VAR or Consultant? Culture Is the Key.
Have you ever been burned by a service provider who promised great service but didn't deliver? You’re not alone. Especially in the IT world, where virtually

it service management consultant  So what makes an IT service provider great? Are there specific things that the best service providers do to delight their clients? Are there things that you, as a client, can demand? Or is great service something you only know when you see it? We came upon the answer when we conducted a reference check with a company we’ll call “Midco”—a midsize, US-based distributor of consumer products that had hired a consultant firm to handle its SAP implementation. The project turned out to be so successful Read More...
The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?
Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the

it service management consultant  IBOB solution is that it allows users to buy only the functionality that is required. IBOB solutions can tailor the functionality of the client's solution to reflect the business processes that align with the business strategy. This is achieved by combining the offerings of its partners to meet the client's requirements, resulting in a solution that provides the maximum benefits to the client. Service-oriented architectures (SOAs) use similar approaches to IBOB solutions; they provide building blocks Read More...
Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are

it service management consultant  Mean When They Say It Strategy: What Digital Business Service Providers Mean When They Say It E. Robins - October 3, 2000 Strategy Consulting Service Definition We have long proclaimed that vendors should have formal business and well-vetted processes in place in order to lay claim to having the service (see for example, So Does your e-Business Provider have Internationally Recognized Tools in its Digital Business Consulting Toolkit? ). This is particularly true of strategic consulting. Many Digital Read More...
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

it service management consultant  talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies used by top organizations to build superior talent management Read More...
Program Management Office: A Term Not Fully Understood
The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and

it service management consultant  / or Program Sponsor. It is this PMO Coach who will evaluate the existing Program and provide on-going advice and guidance. This coach will then be available to review deliverables and work-products, cover key positions while team members take holidays / vacation, to brainstorm on ideas, concepts, strategy, vision and review management reports for red flags. The focus is to help streamline procedures, ensure risks are identified and mitigated as feasible, benefits are achieved and that the PMO Manager Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

it service management consultant  services firms and internal IT departments. For service firms, Changepoint PSA offers a mature product that has been around since the early days of the professional services automation (PSA) market (referred to today as PPM). Since its acquisition by Compuware, Changepoint has shifted its focus to the IT governance market. Nevertheless, as a PPM vendor still catering to service firms, Changepoint provides a very mature best-of-breed solution with comprehensive CRM, engagement, and resource management Read More...
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

it service management consultant  (SCE) software has broadened its functional scope to include many warehouse manufacturing trends. (See part one .) Part Two of the Who Needs Warehousing Management and How Much Thereof? series. The lines between warehouse management, distribution, and transportation management systems (TMS) are also increasingly blurring as more WMS' handle logistics functions such as load planning and building, shipment scheduling, and yard management. For example, functionality in TMS' have been extended by the Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

it service management consultant  learning (or m-learning as it is now called) focuses on the mobility of the learner—allowing him/her to interact with portable technologies and take in bite-size portions (called nuggets) of content, learning bits at a time. M-learning is convenient, as content is accessible from virtually anywhere. And the lightweight portability of the various available devices removes the need for learners to carry around books and notes. Mobile devices can also be ideal for a blended-learning strategy, where chunks Read More...
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

it service management consultant  are delivered via Web sites and portal. This factsheet provides a detailed overview of key Lotus Web Content Management features. Read More...
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

it service management consultant  and succession planning. And it can match all of these key areas to the business needs. Competencies enable the talent management initiative to drive change and to align that change with strategic goals. Plus, competencies eliminate guesswork as to what types of skills, behaviors and knowledge are needed to meet strategic goals. This empowers the company to provide the right learning activities to the right employees and motivate and reward the right types of performance. This means that the business can Read More...
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

it service management consultant  It or Leave It: Moving Your Business VoIP System Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the simple utility of your voice over IP (VoIP) system. This guide provides the perspective to ensure that your business gets full value from VoIP. Read More...
Talent Management
Talent management@solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from

it service management consultant  talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. Read More...
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

it service management consultant  requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. Read More...

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