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Quote-to-order: The Major Players in the Manufacturing Arena
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The

it service quote template  can truly discern where it is going (the destination). Namely, what the desired enterprise sales and service process should be is a significant question that requires vision that goes beyond the limitations of existing processes. For instance, if global customer self-service through the Internet is an enterprise objective, to what extent is this practical given the complexity of the product and the sensitivity and security of pricing and discounting information? Perhaps the major objective is to provide Read More
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » it service quote template


Cincom Sticks to CONTROL of ETO and MRO Part 3: Challenges and User Recommendations
Cincom Manufacturing Business Solutions will have to address inevitable challenges in order to continue to thrive in a ruthless competitive environment with a

it service quote template  than the Oracle database, it has less appeal to large organizations. Having to also deliver a number of functionalities through third-party solutions mentioned in the earlier parts, which are natively offered by many larger competitors as a matter of course, may deter some interface-wary customers. This might be mitigated by seamlessly integrating these alien applications in a manner that is transparent to customers, which has not been the case for earlier product releases where CONTROL and CODA were Read More
Quoting and Costing for Multiple Units of Measure
A common need of plastics producers is real-time shop floor production monitoring. This serves many purposes, including tracking cycles on tools or machines

it service quote template  blends and bag dimensions. It takes into account material density and bag dimensions, including headers, lip, gusset and trim, and so on, together with any reinforcements or artwork required, and a detailed cost per bag, roll, or weight unit is calculated. The system automatically applies three predefined margins to the quantity breaks selected (again based on bag, roll, or weight) to create a detailed pricing matrix. Selected values can then be automatically pulled into a user-definable quote template, Read More
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

it service quote template  turn elect to convert it to a special service request case type. Logically then, another workflow process is followed, consisting of steps such as creating a service estimate, approval, service fulfillment (repair), invoicing, etc. In other words, in case of misuse, the customer is asked to authorize a repair for a fee. If and when an approval is received, the product is repaired and the case is closed. Similar to the new feature request vs. bug software example from Part III , a repair service for fee Read More
Best Software To Hold Competition At Bay
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend

it service quote template  At Bay Event Summary It is apparent many software powerhouses have this Fall been busy sharpening their weapons and fortifying their kingdoms. On October 28, Best Software, Inc. , one of the leading provider of integrated accounting, business management, HR/payroll and fixed asset solutions for small and mid-sized companies in North America, and a subsidiary of UK-based The Sage Group plc (LSE: SGE.L), one of the leading providers of business management software for mid-sized companies worldwide, with Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

it service quote template  inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile Read More
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

it service quote template  market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

it service quote template  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

it service quote template  adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

it service quote template  it's real-time and adaptive, it allows for automatic offer optimization and continuous insight into customer needs. You'll also discover how to provide cross-sell and up-sell offers at just the right moment. Find out how to do more business with your existing customer base. Download your PDF copy of How to Convert Service Calls into Sales today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

it service quote template  online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

it service quote template  FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

it service quote template  to drive the outcome it wants. Service resolution systems enable the company to harness all the tools and knowledge it has already acquired to solve customers' issues, regardless of what channel they use to tell the seller company about their issue. These SRM applications have to complement, integrate with, and enhance traditional CRM areas like sales force automation (SFA), marketing automation, contact center, and help desk applications by providing knowledge-based solutions that improve service Read More
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

it service quote template  Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

it service quote template  unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More

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