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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 it technical support flow chart


CDC’s Ross ERP Now TEC Certified
TEC certification is like a software test drive; a chance to look under the hood, kick the tires, take it around the block with some scenarios. [more on TEC

it technical support flow chart  kick the tires, take it around the block with some scenarios. [ more on TEC Certification here ] I wasn’t disappointed during our recent certification of CDC Software’s Ross ERP. First, let me back up and give you a brief overview of the vendor and its product. CDC is a world-wide company, with 1,400 employees, primarily in North America and Europe. CDC acquired Ross ERP in 2004, gaining a well-established process manufacturing and supply chain management product that can reside on-premises or in the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Clinical Information System RFI/RFP Template

ADT (admission, discharge, and transfer), Global Requirements, Patient Information, Orders, Plan of Care, Work Plan, Kardex and Summary, Flow Sheets and Vitals, MAR and Medications, Critical Care, L&D Fetal Monitoring, Clinical Record, Reference and Reports, HIPAA (Health Insurance Portability and Accountability Act), Interfaces, Ease of Use, Technical and Support, and Product Technology  

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ERP: Origins, Developments, and Trends


ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this technology going? What does it mean now?

it technical support flow chart  still plagued with problems it inherited from MRPII: assumptions of infinite capacity, and inflexible scheduling dates. However, ERP can be purchased as a product. Vendors now offer broad functional coverage nearing best-of-breed capabilities; vertical industry extensions; and strong technical architectures. This, combined with product enhancements, global support, and technology partners, is narrowing the gap between desired and actual features. Traditionally the biggest purchasers of ERP solutions have Read More

Dealing with Global Trade Management Complexity


To optimally complete the global trade cycle, a business must automate, track, and provide visibility to the entire global trade management process to optimize its supply and distribution chains.

it technical support flow chart  impressive functional scope, and it promises much more in the future. Figure 1: Physical and financial solutions value chart (Source: TradeBeam) Some enterprise applications, such as international trade logistics (ITL) and GTM simply seem to lend themselves well to a hosted model. Because of their widespread nature, they can not efficiently work the other way. Namely, global import/export procure-to-pay or order-to-cash processes entail a number of activities, such as source suppliers and customers; p Read More

The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

it technical support flow chart  the system saves on IT costs and not go into the details of how the system works on a technical level. 3. Research Area One: Specific Information Needed for Key Influencers You will have to understand in detail which messages the IT, Operations and Finance audiences need to hear to back the project. Thorough research will be essential. IT will want to know the cost and time involved in implementing and maintaining the system—and what their actual involvement will be. One of the biggest IT challenges tod Read More

Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 1


Attending the annual Boston Grape Escape event a few days ago left me with an energetic and positive impression of the two main vendors’ business strategies and views on customer value. Although there were no major product releases announced at the event, and we at Technology Evaluation Centers (TEC) generally know the happenings of SYSPRO and UNIT4, the briefings and personal conversations

it technical support flow chart  the official release, and it made all the information garnered from this process available to the preview users. These are certainly not standard practices in the business software market space—although beta testing by a few users is. I think is a very a smart move on the part of SYSPRO, as these practices foster confidence in the company and its product and facilitate better relationships with prospective and existing customers. Speaking of SYSPRO’s customers and its customer relationship principles, Read More

IT Epidemic: Treating IT Client Relationship Breakdown


The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time.

it technical support flow chart  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More

The Consumer IT Revolution


With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees).

it technical support flow chart  Consumer IT Revolution With the consumerization of information technology (IT), employees are bringing insights and experiences into the workplace, sharing pioneering technology, and driving business innovation. This report based on a survey of 100 global C-level executives delves into various aspects of the consumer IT revolution. The study findings indicate that it is having a positive impact on both businesses (employers) and internal consumers (employees). Read More

Keeping Cash Flow in Focus While Driving Business Performance


One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now.

it technical support flow chart  fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now. Read More

Interim Technical Management, Inc.


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

it technical support flow chart  Technical Management, Inc. Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

it technical support flow chart  inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile Read More

Should It Be Renamed 'Unobtainium'?


Reports indicate that Intel will delay the release of its 64-bit 'Itanium' processor yet again.

it technical support flow chart  It Be Renamed 'Unobtainium'? Should It Be Renamed 'Unobtainium'? R. Krause - August 2, 2000 Event Summary Intel executives have said in a financial briefing during July that Intel will push back the release of its 64-bit Itanium processor (formerly known as Merced ), recently slated for October, 2000, by a quarter. This means the first Itanium-based products should not arrive until early in 2001 - somewhat later than the original schedule of 1999. The first products are expected to be servers and Read More

Phone System Comparison Chart


This Phone System Comparison Chart compares over 74 phone systems by 34 brands for small to big businesses. This chart also compares private branch exchange (PBX) and business voice over Internet protocol (VoIP) systems to help you make an educated comparison of your options. This analysis is presented in an Excel spreadsheet so you can add information to suit your analysis and presentation needs.

it technical support flow chart  can add information to suit your analysis and presentation needs. Read More

Alfanar IT


alfanar IT is a subsidiary of alfanar Group one of the large Saudi firms with big portfolio of products, the group was established in 1976. alfanar IT was found in 1995 with more than 150 consultants.alfanar IT is a Saudi local system integrator company who believes in handing over a turnkey solutions to its clients operating in Saudi Arabia with full understanding of the Saudi IT market needs. alfanar IT consist of three full integrated business unites that created to fulfill all local and foreigner big organizations that is functional according to Saudi standers out of which Network Solutions, Enterprise Resource Planning (ERP) and E-Business. alfanar IT is a Cisco silver partner, Microsoft golden partner for business solution (Microsoft Dynamics AX and NAV), OpenText and ULTIMUS partner.

it technical support flow chart  IT alfanar IT is a subsidiary of alfanar Group one of the large Saudi firms with big portfolio of products, the group was established in 1976. alfanar IT was found in 1995 with more than 150 consultants.alfanar IT is a Saudi local system integrator company who believes in handing over a turnkey solutions to its clients operating in Saudi Arabia with full understanding of the Saudi IT market needs. alfanar IT consist of three full integrated business unites that created to fulfill all local and Read More

Attenda's IT Service Management Platform: Attenda M.O. - An Overview


Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.

it technical support flow chart  s IT Service Management Platform: Attenda M.O. - An Overview Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services. Read More