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CDC’s Ross ERP Now TEC Certified
TEC certification is like a software test drive; a chance to look under the hood, kick the tires, take it around the block with some scenarios. [more on TEC

it technical support flow chart  kick the tires, take it around the block with some scenarios. [ more on TEC Certification here ] I wasn’t disappointed during our recent certification of CDC Software’s Ross ERP. First, let me back up and give you a brief overview of the vendor and its product. CDC is a world-wide company, with 1,400 employees, primarily in North America and Europe. CDC acquired Ross ERP in 2004, gaining a well-established process manufacturing and supply chain management product that can reside on-premises or in the Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » it technical support flow chart


Your Guide to Enterprise Software Selection: Part One
Enterprise software selection is a risky undertaking for any organization. Find out how you can reduce the risk with a best-practice approach to assessment

it technical support flow chart  step in the process. It also creates a critical audit trail for work completed so far. Figure 3: Process, subprocess, and activity cards Step 4: Map Detailed Processes, Subprocesses, and Activities to Functional Requirements Translating business requirements into functional requirements often creates tension between the business and technical team members. Challenges include team members speaking different “languages” (business versus technical), having different priorities, and identifying and elimin Read More...
Dealing with Global Trade Management Complexity
To optimally complete the global trade cycle, a business must automate, track, and provide visibility to the entire global trade management process to optimize

it technical support flow chart  impressive functional scope, and it promises much more in the future. Figure 1: Physical and financial solutions value chart (Source: TradeBeam) Some enterprise applications, such as international trade logistics (ITL) and GTM simply seem to lend themselves well to a hosted model. Because of their widespread nature, they can not efficiently work the other way. Namely, global import/export procure-to-pay or order-to-cash processes entail a number of activities, such as source suppliers and customers; p Read More...
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 1
Attending the annual Boston Grape Escape event a few days ago left me with an energetic and positive impression of the two main vendors’ business strategies and

it technical support flow chart  the official release, and it made all the information garnered from this process available to the preview users. These are certainly not standard practices in the business software market space—although beta testing by a few users is. I think is a very a smart move on the part of SYSPRO, as these practices foster confidence in the company and its product and facilitate better relationships with prospective and existing customers. Speaking of SYSPRO’s customers and its customer relationship principles, Read More...
ERP: Origins, Developments, and Trends
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across the enterprise. Now, ERP

it technical support flow chart  still plagued with problems it inherited from MRPII: assumptions of infinite capacity, and inflexible scheduling dates. However, ERP can be purchased as a product. Vendors now offer broad functional coverage nearing best-of-breed capabilities; vertical industry extensions; and strong technical architectures. This, combined with product enhancements, global support, and technology partners, is narrowing the gap between desired and actual features. Traditionally the biggest purchasers of ERP solutions have Read More...
Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

it technical support flow chart  Reasons to Automate Your IT Processes Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data; all of which needs to be managed. Businesses can't afford to solve this problem by continually adding to headcount. They have to find a way to manage it all more efficiently. This white paper explains the top ten reasons why businesses are adopting IT process automation. Read More...
Microsoft Dynamics NAV with Drink-IT from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion


it technical support flow chart  from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion Read More...
Elitser IT Solutions India
For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers

it technical support flow chart  IT Solutions India For over eight years, Elitser IT Solutions India, formerly known as Java Softech, has provided business solutions and technology-based services to its customers around the world. The company offers on-site, off-site, and offshore development models, and has developed and deployed enterprise solutions for the healthcare, banking, finance and education sectors. Elitser IT is headquartered in Singapore, with a development center in Hyderabad, India, and offices in the United States Read More...
E-discovery Compliance and The New Requirements of IT: The IT Manager’s Guide to 100% Compliance
Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their

it technical support flow chart  Requirements of IT: The IT Manager’s Guide to 100% Compliance Considering that e-mail and other electronically stored information (ESI) create the electronic equivalent of DNA evidence, there is no doubt that their evidentiary role will continue to expand. Learn how implementing a strategic e-discovery compliance program can help US and Canadian employers preserve, protect, and produce legally compliant e-mail and other ESI when compelled to do so by a court or regulatory body. Read More...
Red Hat Summit 2014: Open Source at the Forefront of IT
For Red Hat, the recent summit that took place in California was special in many instances. It marked the 10th anniversary of the Red Hat Summit and the

it technical support flow chart  at the Forefront of IT For Red Hat , one of the keystones of the open source community as well as one of its most sound success cases, the recent summit that took place in California was special in many instances. It marked the 10 th anniversary of the Red Hat Summit and the celebration of a company that has for more than 20 years been a key contributor, consolidator, and promoter of open source technology in the enterprise, and is now a key player in the software and IT industry in general. In fact, Read More...
Project Failure-The Numbers, Why, and What It Means
IT projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing deadlines, and far too often having to be

it technical support flow chart  Numbers, Why, and What It Means Introduction Information technology (IT) projects fail regularly—considerably missing expectations, drastically overrunning budgets, significantly missing their deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why. What is the impact of failure on enterprises, IT professionals and software and services providers? Does it have to be this way? Failure Facts First, let's look at Read More...
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

it technical support flow chart  individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time Read More...
Is It Time to Purchase a New ERP?
For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you

it technical support flow chart  It Time to Purchase a New ERP? For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out. Read More...
Proactive IT Triage for Sarbanes-Oxley Compliance
When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways

it technical support flow chart  IT Triage for Sarbanes-Oxley Compliance When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in it! What they need are effective ways to put these measurements into the context of critical business services, establish baselines for every layer of every component, and proactively communicate which layer of which component is the root cause of any abnormality. Read More...

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