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CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

it tools used in crm  vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an integrated package with CRM capabilities. Thus from a technology perspective CRM consists of a set of applications that address the needs of customer-facing functions that Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » it tools used in crm


On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.
You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader, more global

it tools used in crm  IT Asset Management: What It Is, Why You Need It, and How You Can Benefit. : Asset Management | Asset Management Account | Asset Management Advisors | Asset Management Applications | Asset Management Associates | Asset Management Companies | Asset Management Corporation | Asset Management Database | Asset Management Definition | Asset Management Firm | Asset Management Funds | Asset Management Group | Asset Management Industry | Asset Management Investments | Asset Management Limited | Asset Management Read More...
How to Embrace CRM and Make it Succeed in Your Organization
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including

it tools used in crm  anywhere in the system, it immediately updates the relevant files, including customer, vendor, inventory, order entry, accounts receivable and accounts payable files. A Typical Case Scenario A company is buckling from the strain of maintaining different databases. The Sales Department uses a separate contact management system, which also holds selected administration and customer service information. However, the Administration Department keeps accounting information in its own separate ERP system. Read More...
When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

it tools used in crm  in those markets than it is in automotive or industrial manufacturing. Since we did not do any development on Force.com, we are not part of the AppExchange. TEC: What about Plex’s own CRM capabilities—what makes these customers prefer salesforce.com? Do you have any customer inquiries about integrating with Microsoft Dynamics CRM , Oracle CRM On Demand , Sage SalesLogix , etc.? PF: We occasionally get queries around integration with SAP ERP , though this is usually at large enterprises (over US$1 Read More...
War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

it tools used in crm  , while in 2006, it acquired the handheld/mobile computing software company Sendia , and Kieden , a software provider for managing Google AdWords -based marketing campaigns. Most recently, Salesforce.com acquired InStranet , a provider of knowledge management (KM) technology for business–to-consumer (B2C) call centers. This event deserves a blog post on its own (look for that down the track) due to the crucial importance of the KM tools and because of InStranet's on-premise nature (which flies in the Read More...
Wireless (In)Security Trends in the Enterprise
Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured

it tools used in crm  efficiencies but carrying with it unique security challenges. Unsecured WiFi provides an easy target for hit-and-run style attacks allowing hackers to cause severe damage while remaining invisible and undetected. Ignoring the specific requirements for securing their enterprise network and users against WiFi vulnerabilities, businesses risk loss of confidential data, legal fines and penalties, and brand erosion. By following WiFi security best practices and using the right tools, enterprises can reap the Read More...
The Benefits of Selecting a CRM Implementation Partner
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing

it tools used in crm  organization try to do it itself. As outlined in this article, there are many benefits in selecting a CRM implementation partner. Even in providing a very simple CRM system to your organization, a variety of steps need to take place including project management, requirements gathering, planning, configuration, pilot-program, rollout, training, and support. An experienced CRM implementation partner has the resources to address each of these areas, providing a company significant benefits that increase the Read More...
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

it tools used in crm  resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More...
CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

it tools used in crm  will define its sections. It will include the assessment and discuss scoring. This set of articles will arm the reader with the tools required to get senior management properly engaged in the initiative and thereby significantly raise the potential for success. This is part one of a two-part note. Part one will discuss how to approach CRM as a business strategy. Part two will describe a points-based assessment approach as well as an interactive assessment to achieve this goal. About the Author Glen S. Read More...
Keeping Projects in View and Costs in Line
In construction and services, matching the right people to the right projects is mission-critical if those projects are to show actual profits. But determining

it tools used in crm  the right projects is mission-critical if those projects are to show actual profits. But determining profitability takes time—not a common commodity today. What’s needed are tools to track, identify, and report all contract and project activity—an integrated view of all job details, including the critical factors that determine profitability. Read More...
Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

it tools used in crm  B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education


it tools used in crm  of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education Read More...
In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

it tools used in crm  Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More...
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

it tools used in crm  three for your needs. It must be pointed out, though, that rankings, whether overall or by module, do not tell you everything you need to know. What they do provide is a basic, high-level view of the general strengths and weaknesses of vendors' solutions right out of the box. However, the fact is that few businesses, if any, can use a CRM solution right out of the box. Every business has special requirements and priorities that need to be supported by any CRM solution it uses. Even within individual Read More...

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