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Firewall Evaluation Center
Define your software requirements for Firewall, see how vendors measure up, and choose the best solution.
Healthcare Evaluation Center
Define your software requirements for Healthcare, see how vendors measure up, and choose the best solution.
Outsourcing Evaluation Center
Define your software requirements for Outsourcing, see how vendors measure up, and choose the best solution.
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Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.
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Smart Training Centers
Information workers routinely generate huge amounts of useful information in their documents. However, because this information is unstructured, it cannot be used by other applications. Smart documents tie an XML-based document definition together with a set of custom actions. Smart training centers can thus leverage XML-based documentation to expand information and minimize worker training costs.
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4/19/2006 5:13:00 PM
Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with
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SAP Business Objects Training
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2/24/2010 1:45:00 PM
4 Ways Sales and Marketing Should Use Training to Drive Revenue
This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.
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7/6/2011 7:23:00 PM
10 Errors to Avoid When Building a Data Center
In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...
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8/5/2009
Distributed Virtual Data Center Dynamic Resource Allocation and 24-7 Application Uptime
Today’s business processes place high demands on IT infrastructure, and the answer often is integration of software and hardware resources. Now you can integrate by separating: divide logical processing and storage resources from the physical hardware on which they run, and help make virtualization a powerful tool for improving your data center’s flexibility, reliability, and use—while reducing cost of management.
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11/22/2007 3:59:00 PM
The 10 Key Steps in Developing an Enteprise-wide Compliance Training Strategy
Companies spend millions each year conducting mandatory training for audits, the risk of noncompliance, internal training requirements, and a plethora of other reasons. Manual training processes increase a company’s risk of noncompliance—and can be redundant. Read the 10 steps that can help you develop an enterprise-wide compliance training strategy, to reduce the costs and the compliance risks of mandatory training.
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6/12/2008 11:23:00 AM
Accounting and Tax Benefits of Modular, Portable Data Center Infrastructure
Well-informed accounting treatment of network-critical physical infrastructure (NCPI) assets can improve a company’s financial performance. Design and manufacturing improvements in modular and scalable uninterruptible power supplies (UPSs), power distribution units (PDUs), and computer room air conditioners provide entirely new NCPI asset management opportunities with direct and measurable financial benefits. Learn how.
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12/4/2008 12:21:00 PM
How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.
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2/15/2008 2:01:00 PM
Trends in Training Your Extended Enterprise: Partners and Customers
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards.
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