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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

it user satisfaction survey template  Sigma for IT Service Level Management Six Sigma for IT Service Level Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware's Service Level Management (SLM) solution delivers metrics for both IT and business audiences. Tying our SLM capability with our Business Service Management solution supplies the critical aspects needed Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » it user satisfaction survey template


Intuitive Manufacturing Systems Shows Maturity in Adolescent Age Part One: Company Overview
Having reached its first decade of existence, Intuitive Manufacturing Systems, a stealth mid-market ERP provider, has long taken the plunge of rewriting its

it user satisfaction survey template  beginning, at which time it did not see any of these .NET evangelists that are present nowadays. This is Part One of a four-part note. Parts Two and Three will discuss the market impact. Part Four will cover challenges and make user recommendations. Relationship with Microsoft With headquarters in Kirkland, Washington (US), Intuitive is located only a ten minute drive from Microsoft's main campus, and it continues to enjoy a close relationship that has allowed it to not only discern Microsoft's future Read More...
Employee Performance Management: Making It a Reality in Your Organization
Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems

it user satisfaction survey template  requirements list and subdivide it into mandatory and desirable elements as in the following example: MANDATORY Easy creation of appraisal form and process workflow Goal and competency management Line manager authoring aids including spell check, language sensitivity and comment helper Automated email reminders Development plan recording and reporting Centralized at-a-glance process status view DESIRED Sophisticated workflow capabilities Performance journal Electronic signature Seamless integration with Read More...
Embracing Complexity: A Speedy Business Performance Management Solution
Applix is a leading business intelligence and performance management vendor for Global 2000 mid-market organizations. For users considering implementing a

it user satisfaction survey template  256 dimensions, which makes it a robust analytical tool. Users can also identify what dimensions they want to view and drill through, as opposed to the dimensions that are reflected in the background but not viewed online. TM1 Rules helps users define the cube rules, allowing for complex and repetitive calculations within each OLAP dimension. Users create cubes through wizards, giving business users primary control of their analytics (as opposed to relying on the information technology [IT] department). Read More...
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

it user satisfaction survey template  Scorecard Overview Scorecards in IT Outsourcing Implementation Issues Getting the Right Metrics Process Finance User (Customer) Implementing Scorecards with Centauri Summary Management Summary [Outsourcing] Deals tend to fail when the service levels are being met, but there is no alignment of the scopes of work to a higher notion of business value. Gartner Inc, Sourcing Contract Flexibility: Managing Change without Renegotiations October 2002 Today, IT Outsourcing (ITO) contracts are increasingly Read More...
IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an

it user satisfaction survey template  Epidemic: Treating IT Client Relationship Breakdown The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time. Read More...
Sage Releases SMB Survey on Mobile Devices
Sage North America yesterday announced the results of its mobile device survey, which recently polled 490 small and midsize businesses (SMBs) in the United

it user satisfaction survey template  only one percent felt it has a negative effect. When asked about how their businesses carry out various business functions, mobile applications are commonly used for keeping business contacts organized (31 percent), scheduling (26 percent), and keeping a task list and/or assigning tasks to specific employees (23 percent). When asked about having a bring-your-own-device (BYOD) policy, 48 percent responded that their company allowed employees to bring and use their own devices, while 31 percent had not Read More...
Drink-IT
Drink-IT@ is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized

it user satisfaction survey template  IT Drink-IT® is a modular software suite that is intended mainly for producers and distribution centers in the beverage industry, such as breweries, specialized beverage wholesalers, and beverage producers. Drink-IT enables them to cover all enterprise resource planning (ERP) and customer relationship management (CRM) processes in one integrated solution. Drink-IT enables companies to make informed decisions in production and quality management, logistics, sales, and promotions, and helps them Read More...
Beating IT Recession Blues
IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT

it user satisfaction survey template  IT Recession Blues IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT investments are most effective when they improve business performance. Find out the degree to which organizations in the United Kingdom (UK) understand what IT is doing for their businesses, and in particular how some companies measure this and benefit from it. Read More...
Financial Packages RFI/RFP Template
General Ledger, Accounts Payable, Fixed Assets, Cost Accounting, Cash Management, Budgeting, Accounts Receivable, Financial Reporting, Project Accounting

it user satisfaction survey template   Read More...
Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

it user satisfaction survey template  adequate visibility into their IT assets. The problem is compounded when organizations are not able to trace and track projects existing in their project portfolios. The result is skewed decisions, unwarranted spending and a continuous struggle to meet business demands and user expectations. Another crippling factor is the fact that most CIO's do not have an adequate mechanism in place to find out the return on investment and the risks involved. Figure 1: IT decision maker view of the application Read More...
Survey: Women in Business Intelligence
Are you a woman working in BI? Do you work with women in BI? Take our survey. This is part of the research for a special report I’m preparing on the role of

it user satisfaction survey template  been a woman in IT for over 15 years, the last 6 as a contractor effectively ‘on the market’ every 6 months. I would be insulted if I was recruited based on my gender and not my skills! This is an interesting topic. Men and women do think differently and their combined strengths can be powerful—so seeing more women in the field is a huge plus. I’ll be interested in the results. I’m tired of women being the minority at conferences, meetings and sales kickoff—this is a great field for women! Read More...
Survey of SMB Manufacturers: Results Show ERP Contributes to Success
Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses

it user satisfaction survey template  63 percent report using it for quotes 74 percent for order fulfillment 59 percent to check for product availability 44 percent for forecasting. Two-thirds felt that their accounting or ERP system has helped them better serve their customers in the following areas: product delivery efficiencies open order tracking raw material forecasts shorter lead times Certainly, there's room for ERP systems to improve in helping customers, which can be seen as both a challenge and opportunity. The survey sentiments Read More...
Demand Management RFI/RFP Template
Promotion Planning,Pricing and Profit Optimization,Forecasting,Merchandise Planning,Life Cycle Planning,Consensus Planning,Collaborative Planning,Sales and

it user satisfaction survey template  Template Promotion Planning,Pricing and Profit Optimization,Forecasting,Merchandise Planning,Life Cycle Planning,Consensus Planning,Collaborative Planning,Sales and Operations Planning (S&OP),Vendor Managed Inventory (VMI) Replenishment,Event Planning,Metrics and Reporting,Demand Management Systems Architecture,Product Technology Read More...
It Isn't the Fall, It's the Sudden Stop
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the

it user satisfaction survey template  It's the Sudden Stop It Isn't the Fall, It's the Sudden Stop James F. Dowling - January 10, 2002 Introduction A multinational manufacturing company spent more than a year identifying a strategic acquisition of four divisions from a competitor. They performed a detailed examination of finances, products, customers and core design and manufacturing resources. After an additional three months of work obtaining clearance from shareholders and the Italian, German, French and United States governments, the Read More...

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