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Documents related to » itil rfi


ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

ITIL RFI: ITIL Foundation Fasttrack—The Way You Want It! ITIL Foundation Fasttrack—The Way You Want It! Source: Implement Consulting Group Document Type: Case Study Description: The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied
1/28/2011 4:01:00 PM

ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.

ITIL RFI: ITIL Process Maturity Self-assessment ITIL Process Maturity Self-assessment Source: Pink Elephant Document Type: White Paper Description: IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on
3/28/2007 3:51:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

ITIL RFI: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

ITIL RFI: Putting the ROI into ITIL The Miracle in Detroit: Putting the ROI into ITIL Source: Solidcore Systems, Inc. Document Type: White Paper Description: IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant
12/19/2006 9:04:00 AM

Identify and Leverage Your Existing Service Life Cycles
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

ITIL RFI: it managed services,   itil service management,   service level management,   service management operations,   it management services,   it services management,   service desk manager,   human service management,   service lifecycle,   windows service management,   itil it service management,   systems management services,   service delivery management Source: IBM Learn more about IBM Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate
4/23/2010 5:50:00 PM

A Buyer s Guide to the Auto-ID Enabled Supply Chain
This radio frequency identification (RFID) buyer's guide from Raftar Corpo. is a resource for medical device companies with plans to evaluate or deploy RFID technology. It includes assessment models for making design and selection decisions about process improvement benchmarks, the system components and cost for a solution, technical evaluation criteria, and questions to include in a request for information (RFI).

ITIL RFI: RFID, inventory, medical devices, distribution, warehousing, logistics, Auto-ID, supply chain, orthopedics, case scheduling.
8/26/2010 10:53:00 AM

Reid & Wright
After 20-plus years in service, and with few changes to its original design, Reid and Wright’s legacy accounting system had become slow, unreliable, and expensive—requiring a variety of manual processes and custom software just to keep it running—and keep the company competitive. Find out how TEC helped Reid & Wright find a best-fit solution to support the unique requirements of the lumber industry.

ITIL RFI: accounting packages for small business, accounting software for small business canada, accounting systems for small business, bi solution, bi tool, contact management solution, contact management solutions, erp software applications, erp software companies, erp software comparisons, erp software list, erp software packages, erp software price, erp software ratings, erp software review, erp software reviews, erp software solutions, erp software systems, erp system and software, erp system comparison, etl extraction, evaluation hr, financial modules, free erp software, free erp system, how to .
9/13/2010 1:41:00 PM

That’s No Ordinary RFI—Why BPM and the TEC RFI Are So Important to Your Software Selection Project » The TEC Blog
That’s No Ordinary RFI—Why BPM and the TEC RFI Are So Important to Your Software Selection Project » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal

ITIL RFI: BPM, business process modeling, request for information, request for proposal, RFI, RFP, Software Selection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-05-2009

Six Sigma for IT Service Level Management
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

ITIL RFI: Service Performance Metrics , ITIL Integrated Software , ITSM Software , Manage SLA Compliance , Service Level Management Implementation , ITIL Assessment Tool , Service Level Management , Service Level , Data Service Level Objectives , SLA Performance Metrics , Performance Measurement Metrics , Performance Mgmt Tools , Table of Contents Executive Summary Background Service Level Management and Best Practices Six Sigma Concepts Relevance of Six Sigma for SLM Six Sigma Research Research Methodology
10/3/2005 12:33:00 PM

The Wizardry of Business Process Management – Part 1 » The TEC Blog
scheer , ilog , itil , itsm , lombardi software , metastorm , model driven architecture , oracle bpm , pallas athena , pega , pegasystems , process automation , process modeling , SaaS , sap netweaver bpm , savvion , Six Sigma , soa , software ag , tibco , tqm , ultimus , webmethods , workflow Comments Leslie Satenstein on 22 May, 2009 at 11:10 am # There are a great many bpm products that are integrated with ITL solutions. One that comes to mind is BizzTalk from Microsoft. It is a great product because

ITIL RFI: adobe livecycle, appian, aris, ascentn, bam, BPM, bre, business activity monitoring, business process analysis, business process management, business rules engine, cobit, collaboration, content management, cordys, corticon, ECM, fair isaac, fico, fujitsu interstage, gartner, global 360, ibm bpm, ids scheer, ilog, itil, itsm, lombardi software, metastorm, model driven architecture, oracle bpm, pallas athena, pega, pegasystems, process automation, process modeling, SaaS, sap netweaver bpm, savvion, Six Sigma, soa, software ag, tibco, tqm, ultimus, .
21-05-2009

Harnessing the Power of an Enterprise IT Dashboard
An IT dashboard acts as a “single pane of glass”—delivering valuable and easy-to-use information from physical and virtual environments. In this white paper, you’ll learn the importance of implementing simple processes that turn dashboard data into actionable IT decisions; how to turn IT metrics into reports that business units want to see; and how service level management can highlight the value of the IT department.

ITIL RFI: Uptime Software, reports, dashboard, reporting, sla, status report, service level agreement, service level agreements, dashboard design, dashboard software, digital dashboard, service level management, executive dashboard, it dashboard, management dashboard, project dashboard, status reports, weekly reports, dashboard reporting, status reporting, dashboard report, dashboard template, kpi dashboard, service level agreement template, sla template, dashboard reports, dashboard templates, it sla, sla agreement, sla management, dashboard indicators, sla service level, dashboard gauges, dashboard .
5/25/2010 12:23:00 PM


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