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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itil training costs


Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management
This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession

itil training costs  Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Superior best-in-class talent management solutions can be deployed individually or

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Services, License Support and Applicability, Training and Community Participation, High-Level Market Characteristics 

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Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

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Malta Not a World away for Safeway’s IT Needs


Safeway, the UK's fourth-largest supermarket, spends over £100 million (GBP) a year on their information technology (IT )operations. Five years ago, Safeway transferred its offshoring operations to Malta-based Crimsonwing. Since then, Crimsonwing has undertaken some 200 projects for Safeway, including a sales data warehouse, an intranet portal, and an integrated transport solution designed in conjunction with IBM.

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Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

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Case Study: An ITIL Capacity Assessment and Strategic Alignment


Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage change. However, implementing ITIL best practices in an IT organization is not without challenges. Learn about the approaches that can be used for successful ITIL implementation.

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Fluid Routing Solutions Trims IT Costs, Improves Quality and Supply Chain Management


When it was purchased by a private equity firm, Fluid Routing Solutions faced a unique set of business challenges, including having to migrate its entire infrastructure and application environment away from a legacy system very quickly. So the manufacturer needed to select and launch its own enterprise resource planning (ERP) solution. Learn why the organization opted for a cloud-based system.

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Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both


Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be combined to create powerful education opportunities for groups and for individuals. Include personalization in the mix and you have a recipe for almost certain success. It sounds straightforward, but is the implementation of such programs as simple as it seems?

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Focus on Process to Reduce Your Recruiting Costs


Need to reduce recruiting costs in your organization? This executive brief provides several ideas on how to reduce those costs while still driving exceptional business by employing creative recruiting strategies and combining them with the right technology.

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Reducing Costs with Efficient Operations: A Fast Track to More Working Capital


Untamed costs can deplete the precious working capital that’s critical to your ongoing operations. But, you can get a handle on costs by taking steps to improve operational efficiency. By instituting efficient automated processes, you can reduce waste, unnecessary overtime, and many other cost factors. Find out how an integrated business system can help you improve gross margins while offering more competitive prices.

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The Miracle in Detroit: Putting the ROI into ITIL


IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

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