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Documents related to
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itil vs cmmi
ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.
ITIL VS CMMI
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1/28/2011 4:01:00 PM
ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.
ITIL VS CMMI
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3/28/2007 3:51:00 PM
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.
ITIL VS CMMI
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1/28/2011 3:41:00 PM
Reaching the Peak of CMMI: How Fast Can You Climb?
Implementing Capability Maturity Model Integration (CMMI) at Maturity Level 5 enables an organization to optimize its performance. Learn about the critical success factors for CMMI High Maturity level appraisals; world-class practice for establishment and coaching of a local SEPG group; and the secrets of one organization’s rapid implementation of CMMI High Maturity practices.
ITIL VS CMMI
: Capability Maturity Model Integration, CMMI, Maturity Levels, project management, process modeling, process improvement.
6/3/2009
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.
ITIL VS CMMI
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9/12/2007 9:05:00 AM
Learning Management Systems (LMS) Showdown: Saba vs. Sumtotal
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown pits two major learning management system vendors against each other, head-to-head: Saba Software and SumTotal Systems. I hope you find this LMS Showdown helpful and informative. I welcome all your comments and questions at showdown@technologyevaluation.com.
ITIL VS CMMI
: best elearning software, best lms, blackboard software, ceh training, compare lms, comparison of lms, compensation management software, content management system, corporate elearning, creating online training, distance learning software, docent lms, e learning, e learning courses, e learning platform, e learning platforms, e learning products, e learning providers, e learning software, e learning tool, e learning white papers, e training software, elearning, elearning development tools, elearning management system, elearning products, elearning software, elearning software free, employee .
1/12/2009
Getting Current on PeopleSoft: Upgrade vs. Reimplementation
One of the biggest decisions that must be made in the support and evolution of a purchased software application is whether to upgrade or reimplement. This one decision has far-ranging implications on the entire organization, and can drive the technology direction for years to come. The key is to understand the difference between an upgrade and a reimplementation.
ITIL VS CMMI
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11/13/2006 12:41:00 PM
Hosted CRM vs. In-house: Which Direction Should Your Company Take?
Any technology tied to the financial health of a business generates heated debate, and customer relationship management (CRM) is no exception. CRM has been bolstered, burned, praised, and maligned. One of the most animated arguments has centered on the “where” of CRM: whether to deploy the technologies in-house or “rent” them, outsourcing their implementation to an application service provider.
ITIL VS CMMI
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1/16/2007 9:37:00 AM
Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog
ITIL VS CMMI
: configurator, customer intimacy, ERP, on demand, open source, OpenMFG, SaaS, Software Selection, vendor size, vendor viability, Webcom Inc., xTuple, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-11-2007
Welcome to the CRM Showdown:Microsoft Dynamics CRM vs. NetSuite CRM+
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.
ITIL VS CMMI
: CRM, Microsoft, Microsoft Dynamics CRM, Oracle, NetSuite CRM+, evaluation, software selection, e-commerce, on-demand, Internet sales.
5/15/2009
Welcome to ERP Showdown: Infor ERP LN 6.1 vs. Epicor Vantage vs. Lawson M3 Discrete Manufacturing Solutions
I'm Larry Blitz, editor of TEC’s Vendor Showdown series. With enterprise resource planning (ERP) systems being the information backbone of the organization, we decided to take a closer look at three of the more popular discrete ERP solutions for the mid-market. Using TEC's ERP Evaluation Center, we compared Infor ERP LN 6.1, Epicor Vantage, and Lawson M3 Discrete Manufacturing Solutions head-to-head, based on the most recent data supplied to us by the three vendors.
ITIL VS CMMI
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7/9/2008
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