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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

ivr article  to traditional parallel ports) IVR - Interactive Voice Response. IVR is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, email and perhaps other media. IVR is usually part of a larger application that includes database access. Integrated CRM - Integrated Customer Relationship Management systems are systems that have pre-integrated, or pre-linked, the various components of a Read More
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » ivr article


Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

ivr article  as interactive voice response (IVR), automatic call distributor (ACD), computer telephony integration (CTI), and customer relationship management (CRM), as well as back-office functions such as accounting and enterprise resource planning (ERP) systems. TEC blog post (July 2012): KANA Software and Ciboodle Join Forces for Customer Experience Perfection   TEC profile: KANA Software Read More
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

ivr article  the newer and trendier IVR technology. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

ivr article  phone, while for an IVR system, it could be the number of customer calls completed without human assistance. Ultimately, companies need to know if customers have found what they needed and if they have gone away happy. But answering these simple questions can often mean wading through a disparate mix of click stream data, e-service usage logs, CRM analytics, analytic reporting, and more. Well-designed applications that are consistent with other self-service channels and that are integrated with Read More
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

ivr article  an interactive voice response (IVR) system. If you're curious about this open source system, you may be concerned that you'll have a lot of work to do to implement it. With all the companies that I mentioned were growing around Asterisk, that doesn't have to be the case. It appears that Digium has many partners or associated organizations that focus on delivering Asterisk-based systems and the training to use them. I'll end here, since my virtual machine of AsteriskNOW is finished downloading, time to Read More
Thriving and Surviving in a Turbulent World Part Two: Planning and Its Results
This article outlines the planning and results of an adaptive management process for manufacturing executives, who employ demand and supply chain planning

ivr article   Read More
Who’s Who? Sorting Out the e-Logistics Players Part 1: The Situation
Sure, you’ve sold it, but now you have to ship and deliver it: E-commerce comes to transportation and logistics. This article outlines some of the latest

ivr article  Who? Sorting Out the e-Logistics Players Part 1: The Situation Who’s Who's Who? Sorting Out the e-Logistics Players Executive View    The fundamental promise of e-commerce is to empower the customer. In transportation, logistics and other behind the scenes aspects of e-commerce, new services and capabilities are beginning to fulfill this promise, not just for Fortune 500 companies but for small and medium firms and for those with specialized requirements as well. These solutions range from Read More
Integration is the Name of the Game in Software Systems
This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with Ben Spencer, TEC’s Senior Director of

ivr article  is the Name of the Game in Software Systems Introduction    For a manufacturer seeking better communication between its engineering and manufacturing wings, as well as a design-build engineering firm trying to expand its profit margins, a business process streamlined across the entire enterprise is a valuable commodity. Companies are using enterprise resource planning (ERP) software tools at an increasing rate to help smooth the rough edges of their business practices. ERP attempts to integrat Read More
Legal Considerations in E-commerce
Doing business on the Internet can involve some tricky legal issues. This article will help you understand the kinds of information you need to provide to your

ivr article  Considerations in E-commerce Legal Considerations in E-Commerce Anthony E. Perkins, Esq. and Dennis P. Geller, Ph.D. December 9th, 1999 Guest Analyst: Anthony E. Perkins is an Attorney and a Principal with TechVentures Group, LLC., a business advisory group focused on technology-oriented businesses and ventures seeking expert assistance and information on starting, growing, selling, merging or financing their companies. Can They Do That? I sent them an e-mail and the next time I looked at their Read More
You Still Need ERP, Even If Naysayers Say You Don’t
After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how

ivr article  Still Need ERP, Even If Naysayers Say You Don’t After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how this topic was being handled by people in the know and other IT experts. Here’s my take on it. ERP Exists for a Reason... ERP’s original raison d’être was to integrate core business functional areas and business processes such as finance, HR, production, order management, inventory, etc., Read More
Why Open Source is Important to You
There are two trends in open source adoption that make it imperative that you consider open source solutions for your future IT initiatives. This article

ivr article  Open Source is Important to You Introduction There's been an incredible amount of news and gossip about open source over the past year. Between the SCO lawsuits, the Microsoft Windows versus Linux TCO campaign, and the IBM Linux Everywhere advertising blitz, open source seems to have gotten more coverage than the Brad and Jennifer split. You might be forgiven for thinking the whole open source thing is overblown—plenty of smoke but no fire. You'd be wrong. Open source has been gathering steam and is Read More
The Incredibly Shrinking Platform--and Price!
The transformation to a new supply chain technology market wave is already occurring. That’s good news for some and bad for others. This article describes the

ivr article  Incredibly Shrinking Platform--and Price! Introduction When these technology waves occur, at the outset, there is never a whole solution , so people have to purchase a cluster of complementary parts to achieve the goal. Always, the solutions never quite catch up before we move on. As implementations role out and technology providers can fill out their solutions, the law of natural selection takes over, with the stronger, adaptable, nimbler and differentiated surviving and replacing. The Recent Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

ivr article  2011: Beyond Time Clocks for Modern Workforce Management While there were many similarities between the KronosWorks 2011 and KronosWorks 2010 user events (see blog post on Kronos’ 2010 user conference ), attending Kronos Inc. ’s 2011 user conference was worthwhile nonetheless. Kronos knows full well that its customers’ (labor) time is money, and the company specializes in workforce management (WFM) software, which ensures that a company’s employees complete their assigned jobs and Read More
Process Manufacturing Software: A Primer
This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

ivr article  Manufacturing Software: A Primer Introduction Process manufacturing has unique requirements differentiating it from other types of manufacturing. When selecting software for the process industry, special attention and emphasis should be placed on these requirements to ensure that a company can operate at optimal levels, consistent with how it does business and not with how the software lets the company do business. Be aware of both large software vendors, who try to be all things to all companies, Read More
Year in Review: Top Enterprise Software News and Trends for 2011
With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their

ivr article  enterprise software news,it company,applications software,free software software,strategy for it,information technology,what is information technology,app software,enterprise server,business intelligence,company software,it software company,it company software,the business software,business software software Read More

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