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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ivr case study


Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

ivr case study  already know that the IVR system is working extremely well, that the accounts receivable situation has greatly improved and that the billing process is running smoother. This has meant better information, better service and a higher level of satisfaction among our members and our employees. Furthermore, we have detected fewer errors in both the shipping and receiving departments. We have also reduced our personnel from 16 to 13 and, we have to admit, we are a little bit winded but we will get it all

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Documents related to » ivr case study

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

ivr case study  of Web, email and IVR technologies, all of which are considerably less expensive than their full-service human equivalents. Lower costs by deflecting inquiries to cheaper channels and reducing staff levels are the most often cited benefits of rolling out a selfservice technology (e.g., it cost significantly less for an email interaction than an assisted service call with an agent). But when companies let technology do the work, there’s a host of ancillary benefits that don’t always jump out while Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

ivr case study  as CTI, ACD and IVR are expensive add-ons. Moreover, customization costs are likely to be more for these buyers due to their complex requirements.   According to our Buyer's Survey, respondents rated the following as the top reasons for selecting a vendor: Cost of solution - 23.1% Reputation of vendor - 20.5% Level of customization offered by vendor - 10.3% Source: Focus Research's Enterprise Telephone Systems Buyer Survey, March 2009 Vendor Selecting the Right Vendor Selecting the right vendor is as Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

ivr case study  their computers Interactive Voice Response(IVR) - a software application that enables users to input information by voice or to enter data using keypads Unified messaging - a single messaging infrastructure accessible through a computer or a telephone that manages voice, fax and email messages Advanced teleconferencing - includes multiple bridges for unlimited participants Advanced voice mail features - includes voice mail-to-email forwarding Advanced security features - such as tools to audit security Read More

Case Study: CourseUp!


CourseUp!—a developer of computer-based training solutions for franchises—chose SumTotal to provide technology for delivering instruction on how to best launch and run a franchise. CourseUp! needs a platform that manages the transfer of information from corporations to their franchises, and software for developing online assessments and scenario-based training. Find out how SumTotal helps deliver cost-effective solutions.

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Case Study: LPEC


LPEC, a large Polish energy distributor, found its financial and bookkeeping system was obsolete. New systems didn’t offer the data integration the company needed, and so it implemented enterprise resource planning (ERP) software to address bookkeeping, fixed assets, and materials management, as well as logistics, purchase contracts, and fleet management. Find out how the ERP system allowed full integration of all data.

ivr case study  BPSC,crm software,customer relationship management,contract management,erp software,warehouse management,erp system,system erp,data integration,financial system,system integration,systems integration,material management,enterprise application,contract management software Read More

Case Study: BWSC


Engineering firm Barge Waggoner Sumner & Cannon, Inc. needed to collaborate more efficiently across its 11 offices in the eastern United States. The firm chose ProjectWise collaboration software for engineering content management, content publishing, and design review, and integrated it with Microsoft® Office SharePoint® Server 2007, to manage business processes and documents in a distributed environment. Find out more.

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Case Study: ByTec


Bytec, Inc., a supplier of electronic and mechanical assemblies for the automotive sector, needed a system to allow original equipment manufacturer (OEM) customers to trace a particularly complex part. Learn how ByTec chose a solution that provided each part with a unique identity, complete with full traceability through the entire manufacturing process, enabling OEMs to identify faults, and avoid warranty costs.

ivr case study  food manufacturing,manufacturing software,traceable,manufacturing operations,manufacturing technology,pharmaceutical manufacturing,plastic manufacturing,quality manufacturing,manufacturing job,manufacturing system,manufacturing systems,metal manufacturing,china manufacturing,traceability,manufacturing plant Read More

Case Study: BEGA-US


BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise resource planning (ERP) package that could seamlessly integrate all departments and reduce processing and development times. Find out how VAI’s S2K helped BEGA improve operating efficiency, streamline data management, and reduce order-to-shipment times.

ivr case study  Study: BEGA-US VAI provides flexible, fully integrated business software solutions that give companies of all sizes a true market advantage. The IBM Power Systems technology is cost effective and can enrich your processes across-the-board, helping you improve productivity, save money and enhance customer satisfaction. With VAI's high performance Enterprise Resource Planning (ERP) application, you'll obtain reliable data that will streamline your business processes to make it more competitive, Read More

Case Study: Bollé


Bollé, a midsized distributor of sunglasses and other products to the Australian and New Zealand markets, sources both locally and from overseas. Inefficiencies resulting from a lack of integration between finance and inventory—and non-existent system security—forced Bollé to review its systems. After implementing PRONTO-Xi, the company achieves better than 99.5 percent order dispatch accuracy. Discover more benefits.

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Case Study: Kathmandu


Outdoor equipment and clothing retailer Kathmandu sought a new enterprise management system to support expansion throughout Australia, New Zealand, and the United Kingdom. The new system, with capabilities for point of sale (POS) and inventory management, had to be scalable. Based on a strong customer reference, Kathmandu chose PRONTO-Xi. Find out how PRONTO-Xi has helped improved efficiencies and promotion management.

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Case Study: New Star


New Star Asset Management was looking to maximize its existing sales channels and drive more information gathering via the Web. In order to achieve its aggressive targets, it needed to find a way to make better use of the Web, while reducing costs. Since integrating a Web content management system, New Star has seen a significant drop in Web-related expenditure—with cost savings of nearly 68 percent in the first year.

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TEC Case Study: Corona


Following several acquisitions, Colombia-based ceramics manufacturer Corona found itself with multiple enterprise resource planning (ERP) systems to manage. To find a single ERP solution that was suitable for all of its facilities, and would integrate with its existing business software, Corona turned to Technology Evaluation Centers (TEC). Learn how TEC’s selection methodology helped Corona choose the right ERP software.

ivr case study  Case Study: Corona TEC's solutions, which include research comparison reports selection tools consulting services are driven by its powerful analysis engine, eBestMatch TM .Use our Enterprise Resource Planning (ERP) templates to establish your selection criteria. Source: Technology Evaluation Centers Resources Related to Case Study: Corona : Enterprise Resource Planning (ERP) (Wikipedia) Case Study: Corona ERP System is also known as : ERP System Implementation , TEC ERP Software System , Implement Read More

Case Study: 3form


3form, a manufacturer of resin panels used in high-design architectural projects, chose Infor Visual ERP for its flexibility and customizability to meet 3form's specific needs.

ivr case study  infor visual, infor ERP, visual south, Read More