Home
 > search for

Featured Documents related to »  ivr case study

Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

ivr case study  already know that the IVR system is working extremely well, that the accounts receivable situation has greatly improved and that the billing process is running smoother. This has meant better information, better service and a higher level of satisfaction among our members and our employees. Furthermore, we have detected fewer errors in both the shipping and receiving departments. We have also reduced our personnel from 16 to 13 and, we have to admit, we are a little bit winded but we will get it all Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » ivr case study


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ivr case study  of Web, email and IVR technologies, all of which are considerably less expensive than their full-service human equivalents. Lower costs by deflecting inquiries to cheaper channels and reducing staff levels are the most often cited benefits of rolling out a selfservice technology (e.g., it cost significantly less for an email interaction than an assisted service call with an agent). But when companies let technology do the work, there’s a host of ancillary benefits that don’t always jump out while Read More...
SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

ivr case study  their computers Interactive Voice Response(IVR) - a software application that enables users to input information by voice or to enter data using keypads Unified messaging - a single messaging infrastructure accessible through a computer or a telephone that manages voice, fax and email messages Advanced teleconferencing - includes multiple bridges for unlimited participants Advanced voice mail features - includes voice mail-to-email forwarding Advanced security features - such as tools to audit security Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

ivr case study  as CTI, ACD and IVR are expensive add-ons. Moreover, customization costs are likely to be more for these buyers due to their complex requirements.   According to our Buyer's Survey, respondents rated the following as the top reasons for selecting a vendor: Cost of solution - 23.1% Reputation of vendor - 20.5% Level of customization offered by vendor - 10.3% Source: Focus Research's Enterprise Telephone Systems Buyer Survey, March 2009 Vendor Selecting the Right Vendor Selecting the right vendor is as Read More...
Case Study: SCI


ivr case study  job scheduling software,Skybot Scheduler,SCI,Skybot Software,workflow automation,Service Corporation International Read More...
Case Study: Big Lots
Big Lots, the largest closeout retailer in the United States (US), needed a way to manage vendors, and get its products to stores as quickly as possible. The

ivr case study  Study: Big Lots Case Study: Big Lots If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with every facet of their business communities. By standardizing and automating mission-critical business interactions, companies can dramatically reduce the complexity and cost of supply chain Read More...
CTSI Case Study: Molex


ivr case study  Case Study: Molex Read More...
Case Study: Funtastic
Funtastic, the largest toy distributor in Australia, attributes its success to strong retail relationships and understanding the infrastructure needed to

ivr case study   Read More...
Case Study: LPEC
LPEC, a large Polish energy distributor, found its financial and bookkeeping system was obsolete. New systems didn’t offer the data integration the company

ivr case study  BPSC,crm software,customer relationship management,contract management,erp software,warehouse management,erp system,system erp,data integration,financial system,system integration,systems integration,material management,enterprise application,contract management software Read More...
Case Study: Assefaz
Brazilian health care cooperative Assefaz wanted to change its health care plan administration system, as it didn’t offer enough options to create business

ivr case study   Read More...
Case Study: Invacare
Invacare sells made-to-order (MTO) home medical equipment in 20 European countries. To shorten the product launch cycle, optimize the order process, and

ivr case study  Study: Invacare Optimizing Complex Selling and Ordering Processes Across Europe If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Access Commerce is an international provider of Multichannel Commerce & Configurator Software that simplify the sale of complex and configurable products and services. Source : Access Commerce Resources Related to Build-to-Order (BTO) / Make-to-Order (MTO) : Build-to-order (BTO) / Make-to-Order (MTO) Read More...
Study Shows: FBI Alienates Industry Security Experts
A comprehensive study done by TechnologyEvaluation.Com has shown that, for years the FBI has been alienating industry security experts. Some of the best

ivr case study  Shows: FBI Alienates Industry Security Experts Study Study Shows: FBI Alienates Industry Security Experts L. Taylor - August 21, 2000 Problem Fighting cybercrime is complex and time-consuming. One case can involve a multitude of computer systems, networks, and administrators, and requires the cooperation of all system owners, and sometimes many nations, in order to find the perpetrator. Due to their love of technology, their education, training, and experience, it is not uncommon for security industry Read More...
Case Study: 3form
3form, a manufacturer of resin panels used in high-design architectural projects, chose Infor Visual ERP for its flexibility and customizability to meet 3form's

ivr case study  infor visual, infor ERP, visual south, Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others