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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ivr companies


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ivr companies  of Web, email and IVR technologies, all of which are considerably less expensive than their full-service human equivalents. Lower costs by deflecting inquiries to cheaper channels and reducing staff levels are the most often cited benefits of rolling out a selfservice technology (e.g., it cost significantly less for an email interaction than an assisted service call with an agent). But when companies let technology do the work, there’s a host of ancillary benefits that don’t always jump out while

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » ivr companies

Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

ivr companies  an interactive voice response (IVR) system. If you're curious about this open source system, you may be concerned that you'll have a lot of work to do to implement it. With all the companies that I mentioned were growing around Asterisk, that doesn't have to be the case. It appears that Digium has many partners or associated organizations that focus on delivering Asterisk-based systems and the training to use them. I'll end here, since my virtual machine of AsteriskNOW is finished downloading, time to Read More

Turn the Internet into a Strategic Sales and Interaction Channel


With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

ivr companies  Channel Strategy SAP | IVR Internet Strategy | IVR Web Strategy | IVR Online Strategy | IVR Developing Internet Strategy | IVR Driving Internet Strategy | IVR Corporate Internet Strategy | IVR Internet Marketing Strategy | IVR Internet Strategies Resource | IVR Corporate Internet Marketing | IVR Sales Channel Strategy | IVR Web Strategy Consulting | IVR Consulting Web Strategy | IVR Web Projects and Strategy | IVR World Wide Web Marketing | IVR Effective Internet Strategy | IVR Website Marketing Tips | Read More

Checklist: Adding Up the Return on IP Telephony Investments


Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.

ivr companies  receptionist or two. The IVR (interactive voice response) and ACD (automatic call distribution) features of IP phone systems can often handle calls as well as a person can. They let callers choose from options including dial by name, and make sure calls get to the right employees. That means customers dial 0 for operator less often, and may even make it possible to do without a receptionist altogether. Digium CEO Windham also notes that outbound call notification capabilities, integrated with Read More

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

ivr companies  of 0.05 to $0.50) IVR self-service $ 0.45 Email $5.00 (range of $2.50 to $10.00) Web/Text Chat $7.00 (can be much less if short transactions) Phone Call $5.50 (range of $2.00 to $12.00) Contact center providers and independent consultants can help companies develop their contact center strategy and design and install their contact center systems. They can also investigate the bottom line impact of a proposed system by conducting a detailed ROI analysis. Small Contact Center Capabilities Using new Read More

Improving Management Effectiveness in Midsize Companies: Better Performance Is within Reach


Performance improvements require companies to resolve challenges by addressing the issues related to people, processes, information, and technology. However, most midsize companies don’t effectively use available IT resources, and they don’t get the right information soon enough. Find out how you can take advantage of IT to achieve greater efficiency and effectiveness, particularly in your finance department.

ivr companies  Management Effectiveness in Midsize Companies: Better Performance Is within Reach Performance improvements require companies to resolve challenges by addressing the issues related to people, processes, information, and technology. However, most midsize companies don’t effectively use available IT resources, and they don’t get the right information soon enough. Find out how you can take advantage of IT to achieve greater efficiency and effectiveness, particularly in your finance department. Read More

Mobile Learning: Moving Companies Forward


This report delves into the ways top businesses use mobile devices in the learning space and how implementing mobile leads to higher revenue, increased productivity, and deeper bench strength.

ivr companies  Learning: Moving Companies Forward This report delves into the ways top businesses use mobile devices in the learning space and how implementing mobile leads to higher revenue, increased productivity, and deeper bench strength. Read More

Business Benefits of CRM in the Cloud for Midsize Companies


Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations.

ivr companies  Benefits of CRM in the Cloud for Midsize Companies Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations. Read More

Business Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable


When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research.

ivr companies  Analytics: Nucleus Research Note—How Analytics Makes Midsize Companies More Profitable When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research. Read More

Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

ivr companies  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More

Top 5 Obstacles Companies Face--and How to Overcome Them


inefficient operations; inability to support rapid growth or new markets; disjointed business processes; lack of visibility into daily operations; ...

ivr companies  5 Obstacles Companies Face--and How to Overcome Them Most small and midsized companies have a common set of problems that hinder productivity and growth. Is your company facing problems like these? inefficient operations inability to support rapid growth or new markets disjointed business processes lack of visibility into daily operations limited company resources Learn how to solve these problems in Top 5 Obstacles Companies Face—And How to Overcome Them . You'll discover how the right business Read More

Field Service Management Software for Enterprise Companies


As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.

ivr companies  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

Better Performance Management for Service Companies


It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that one of the most difficult tasks of all is to put theory into practice. Business theories are usually not set in stone and need to be adjusted to reality, or modified to suit specific cases. This is particularly difficult in the measurement

ivr companies  Performance Management for Service Companies It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that one of the most difficult tasks of all is to put theory into practice. Business theories are usually not set in stone and need to be adjusted to reality, or modified to suit specific cases. This is particularly difficult in the measurement of service performance because of the many Read More

Top Software for Mining Companies


For your own customized comparison reports, select a category below: ERP & CMMS for Mining. EAM for Mining. Accounting Software Systems.

ivr companies  Software for Mining Companies Comparing software solutions for mining companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Mincom, IFS, Microsoft, SAP, Lawson, Pronto Software, Infor, Mapcon Technologies, Bell Business Solutions, TARGIT, IBM, QlikTech International, Oracle—and many more. For your own customized comparison reports , select a Read More

Next-generation Data Protection for Midsized Companies


Just because your company isn’t a major corporation with hundreds of offices and thousands of employees doesn’t mean you’re not under the same pressures to maintain access to critical information. But buying the same solutions as the major players in your industry can be expensive and unnecessary. Learn about next-generation data protection and recovery options specifically for small and midsized businesses (SMBs).

ivr companies  generation Data Protection for Midsized Companies Just because your company isn’t a major corporation with hundreds of offices and thousands of employees doesn’t mean you’re not under the same pressures to maintain access to critical information. But buying the same solutions as the major players in your industry can be expensive and unnecessary. Learn about next-generation data protection and recovery options specifically for small and midsized businesses (SMBs). Read More