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Software Functionality Revealed in Detail
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 ivr developers


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

ivr developers  was still a problem. IVR and speech development skills still are more restricted in the IT industry. Efforts to leverage general-purpose web development tools and skills have not been as successful as many had hoped. Many efforts today represent somewhat of a brute-force method, where designers spend a lot of time investigating call recordings and interviewing agents to determine what exactly callers talk about and how they say it. These are typical components in a voice application: Prompts: These are

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ivr developers

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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Eating Dessert First: Maximize Software Value and Minimize Project Risk


In order to achieve success, all business software projects have to surmount requirements risk, technical risk, and planning risk. Many software developers have thus adopted an iterative delivery methodology, finishing first the essential features, and then those additional features which deliver the most value. Some fundamental insights will provide a better understanding of how to set up iterative delivery projects.

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Product Architecture for Product Endurance?


Product architecture can ensure product scalability, endurance, and the incorporation of emerging technologies. Consequently, LANSA 2005 offers Web Application Modules (WAM), to give developers a shorter learning curve and lower development costs to produce browser-based commercial enterprise applications and even Web services.

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Should North Americans Send More Software Development Work to China?


This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India. However, going to China may also bring opportunities considering the pressure of further cost reduction that North Americans are facing and the booming domestic demands of the Chinese market.

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Remote Implementations--Why They Can Make $ense


Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United States. Read on to learn why your organization may want to look at this implementation alternative more closely and not be so quick to dismiss it as a passing fad.

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Zavanti


Zavanti is a provider of complete software solutions for customers in the real estate and construction and professional services industries. Zavanti solutions address the needs of property owners, developers, builders, and professional services sectors. Built on over 30 years of global product development experience, Zavanti solutions address the full lifecycle needs of its clients, including: Feasibility  Sales and marketing, customer relationship management (CRM) Enterprise resource planning (ERP) for finance and project control Zavanti solutions enable users to: Access accurate information in real-time Measure manage and improve operations Use specialized industry process flows Stay connected and remain in control Eliminate disparate systems Zavanti has operations and partners in North America, Australia, New Zealand, the Middle East, and Southern Africa.

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Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET? Part 1: Latest Announcements


On one hand, some archrivals (e.g., Microsoft, IBM, and Oracle) are becoming strange bedfellows, while, on the other hand, the others (e.g., Microsoft and Sun) remain set on irreconcilable differences between their technology camps. What are users to do when torn between the hype/promise of Web services and the fear of being outrun by events?

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Sun to "Community Source" Almost Everything


Sun Microsystems Inc. is working towards eventually "community sourcing" as much of its software as possible, according to company Co-founder and Chief Scientist Bill Joy.

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A Partner-friendly Platform Provider Discusses Market Trends


A background of Progress Software notes the vendor’s product line-up, and some of the benefits companies find by using Progress platforms and infrastructure products. The vendor’s recent growth is also detailed, as well as its relationships with partners.

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