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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ivr great plains


Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ivr great plains

PowerTrieve, A LEAP For CRM?


Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

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Has Market Been Too Harsh On Great Plains?


On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal quarter and fiscal year ended May 31, 2000. Despite continued growth and profitability, the market reacted to the company’s results that were below analysts’ expectations by almost halving its market capitalization in a day!

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

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Great Plains’ Latest Product Offering &; Ready to Stampede the SME Market?


Great Plains announced during its Stampede 2000 annual partner meeting significant extensions to its product offering. The following is our view of Great Plains’ latest announcements and its strategic direction.

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Microsoft Great Plains Procures eProcure At Last


In a somewhat belated and long deliberated move, Microsoft Great Plains has struck an OEM partnership deal with Clarus to provide eProcure, an end-to-end e-procurement solution.

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A Pocket Guide for Financial Services


You've made the effort and created a great brand—but how do you ensure it stays intact as you diversify across multiple marketing channels, and product and service lines? Combining Web operations into an integrated marketing tool for acquisition, retention, and cross-sell can provide your company with many benefits. Learn how with 7 tips for centralizing your Web management strategy with a content management system (CMS).

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Who Are You Really Hiring?


There’s a lot of great talent out there, but how can you make sure these applicants are who they say they are and have the experience they indicate they do. It’s now more important than ever to make sure the people you hire are capable, qualified, and trustworthy. In this white paper, you’ll find out why it pays to always run a background check.

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Four Reasons to Outsource Your DNS


Do-it-yourself projects are great and can save you money, just not when it comes to doing your own DNS. With someone else managing your DNS, you can improve your own workflow since you will have the time to focus on what you do best (rather than having to put out DNS fires time and time again). In this paper, learn about four different reasons why outsourcing your DNS will actually save you money and time in the long run.

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Four Ways to Win Customer Raves With Your Speech-Enabled IVR


An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system, involving customer service employees in the design process, and paying attention to every valuable detail.

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Great Plains' eEnterprise Solution 'N Sync with Microsoft's New Platforms


Great Plains announced that its eEnterprise solution scales considerably better on Microsoft SQL Server 2000 in comparison to Microsoft's SQL Server 7.0.

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