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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ivr interactive voice response


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

ivr interactive voice response  truly shifted speech and IVR platform hosting options by allowing enterprises to keep their databases on-site while the hosting vendor runs the VXML front end. Models for Hosting Voice Self-Service There are various elements to voice self-service applications in a hosted, managed or on-premises environment. Hosting vendors can easily provide cost- savings analyses, which detail the strong savings per transaction. Exhibit 7 describes the common hosting model options along with their benefits to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » ivr interactive voice response

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

ivr interactive voice response  call center,call center services,inbound call center,contact center services,call center outbound,contact center software,innovative call center,call center outsourcing,virtual call centre,winning call center Read More

Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

ivr interactive voice response  an interactive voice response (IVR) system. If you're curious about this open source system, you may be concerned that you'll have a lot of work to do to implement it. With all the companies that I mentioned were growing around Asterisk, that doesn't have to be the case. It appears that Digium has many partners or associated organizations that focus on delivering Asterisk-based systems and the training to use them. I'll end here, since my virtual machine of AsteriskNOW is finished downloading, time to Read More

HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

ivr interactive voice response  the newer and trendier IVR technology. Read More

Business Case - Dunkin Donuts


Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

ivr interactive voice response  already know that the IVR system is working extremely well, that the accounts receivable situation has greatly improved and that the billing process is running smoother. This has meant better information, better service and a higher level of satisfaction among our members and our employees. Furthermore, we have detected fewer errors in both the shipping and receiving departments. We have also reduced our personnel from 16 to 13 and, we have to admit, we are a little bit winded but we will get it all Read More

HireIQ Hiring Optimization Suite


HireIQ’s hiring optimization suite includes InterviewIQ, a virtual interviewing application that offers applicants an online text-response and voice-response experience for high-volume hiring environments. It also includes LanguageIQ, an online assessment solution designed to test an applicant's English-language comprehension, proficiency, fluency, and critical thinking skills.  

ivr interactive voice response   Read More

Hosted VoIP Versus VoIP PBX


Is your company considering a voice over Internet Protocol (VoIP) system? If so, there are at least two options to consider: hosted VoIP and VoIP Private Branch eXchange (PBX). This PDF gives you a high-level view of how each of these options fares on service maintenance, features, upfront costs, and extras, among other considerations, so you can gauge which is the right one for your business. Download it now.

ivr interactive voice response  voice over Internet Protocol,VoIP,hosted VoIP,VoIP PBX,VoIP phone system,Voice over Internet Protocol Private Branch eXchange,CompareBusinessProducts.com,IP phone system Read More

Can You Hear Me Now: The True Role of Voice-directed Picking in Warehouse Management


Although voice-directed picking may take distributors to higher logistics levels someday, operations managers should try listening to their warehouse personnel for now. Warehouse workers are the real experts on a company's warehouse, its product, and its customer.

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Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?


Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs.

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Building an Enterprise Communications Strategy: Beyond Voice Mail


With today’s varied communication technologies, there are more ways than ever to stay in touch—and more pressure to respond immediately. This and the need to prioritize multiple messages prove that companies must provide employees with tools suited to managing an increased flow of messages. Learn more about second-generation enterprise communication solutions and how your company can deploy them for maximum benefit.

ivr interactive voice response   Read More

Phone Systems for Small, Medium, and Enterprise Business: Which to Buy?


If you are thinking of investing in a voice over Internet protocol (VoIP) business phone system, you can avoid most of the pitfalls by choosing both your system and your provider wisely. This guide provides reviews on the leading five phone system brands in each category. You’ll be able to see the differences between on-premise and hosted solutions, and get some help choosing the best phone system for your company.

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Why VoIP? Why Now? The Immediate and Long-term Benefits of a New Phone System


With consumer broadband and wireless internet offerings increasing in bandwidth, quality VoIP (Voice over IP) service is becoming more common and can be a cost-effective alternative to traditional voice telephony. Benefits such as better sound quality even over long distances are also driving a greater interest in VoIP. But changing to a new technology has its challenges, and ultimately, the choice of whether or not to use a VoIP solution is a business decision. This white paper addresses issues to consider when contemplating implementing a VoIP solution.

ivr interactive voice response  VoIP,Voice over Internet Protocol,telephony,VoIP solution Read More

The Rapid Response Solution Continues to Improve


Kinaxis’s latest response management product releases deliver even more refined software system tools to help global manufacturers with capacity planning and scheduling, including monitoring and alerting, action team selection, and inventory liability reduction capabilities.

ivr interactive voice response  supply chain management,SCM,response management,key performance indicator,KPI,enterprise resource planning,ERP,multi-enterprise management,alternate part management,APM,clear to build,CTB,model/unit effectivity,MUE,engineering change analysis Read More

Quick Response Manufacturing: ERP and Value Chain Acceleration


Whatever the reasons for pursuing a lead-time reduction strategy, time compression across all company processes is critical to growth, and in some cases means survival for today's manufacturers. Learn about the complementary nature of enterprise resource planning (ERP), value chain exceleration, and quick response manufacturing (QRM).

ivr interactive voice response  manufacturing,case,Epicor,quick,response Read More

Case Study: Leveraging Response Management in a Super-charged Environment


Research in Motion, maker of the BlackBerry, had a rapidly expanding customer base and shortened product life cycles. This led the company to add more contract manufacturers to its supply chain, meaning more complex decisions had to be made in less time. To stay competitive, the company implemented response management technology. Learn more about the company’s rapid growth and the software that helped make it possible.

ivr interactive voice response  Study: Leveraging Response Management in a Super-charged Environment Leveraging Response Management in a Super-charged Environment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Kinaxis™ RapidResponse™ represents a new paradigm in supply chain management critical in this new era. Unlike disparate legacy supply chain planning systems built around black-box optimization technologies and used by a small number of highly trained Read More