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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

ivr interactive voice response  truly shifted speech and IVR platform hosting options by allowing enterprises to keep their databases on-site while the hosting vendor runs the VXML front end. Models for Hosting Voice Self-Service There are various elements to voice self-service applications in a hosted, managed or on-premises environment. Hosting vendors can easily provide cost- savings analyses, which detail the strong savings per transaction. Exhibit 7 describes the common hosting model options along with their benefits to Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » ivr interactive voice response


Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

ivr interactive voice response  as interactive voice response (IVR), automatic call distributor (ACD), computer telephony integration (CTI), and customer relationship management (CRM), as well as back-office functions such as accounting and enterprise resource planning (ERP) systems. TEC blog post (July 2012): KANA Software and Ciboodle Join Forces for Customer Experience Perfection   TEC profile: KANA Software Read More
Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

ivr interactive voice response  already know that the IVR system is working extremely well, that the accounts receivable situation has greatly improved and that the billing process is running smoother. This has meant better information, better service and a higher level of satisfaction among our members and our employees. Furthermore, we have detected fewer errors in both the shipping and receiving departments. We have also reduced our personnel from 16 to 13 and, we have to admit, we are a little bit winded but we will get it all Read More
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

ivr interactive voice response  an interactive voice response (IVR) system. If you're curious about this open source system, you may be concerned that you'll have a lot of work to do to implement it. With all the companies that I mentioned were growing around Asterisk, that doesn't have to be the case. It appears that Digium has many partners or associated organizations that focus on delivering Asterisk-based systems and the training to use them. I'll end here, since my virtual machine of AsteriskNOW is finished downloading, time to Read More
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

ivr interactive voice response  call center,call center services,inbound call center,contact center services,call center outbound,contact center software,innovative call center,call center outsourcing,virtual call centre,winning call center Read More
Building an Enterprise Communications Strategy: Beyond Voice Mail
With today’s varied communication technologies, there are more ways than ever to stay in touch—and more pressure to respond immediately. This and the need to

ivr interactive voice response   Read More
E2open Releases New Version of E2 Planning & Response
E2open, a provider of cloud-based solutions for collaborative planning and execution across global trading networks, has announced the availability of E2

ivr interactive voice response   Read More
Insider’s Guide to Cisco VoIP Phone Systems
Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions

ivr interactive voice response  CmpareBusinessProducts.com,telephone,router,voice,broadband,voip,voip voip,call center,my ip,session initiation protocol,sip,asterix,isp,phone service,google voice Read More
Voice over IP Manageability
The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is

ivr interactive voice response  manageability,manageability reliability,web services manageability,sql server manageability,manageability software,database manageability,governance and manageability,manageability samples,manageability developer community,manageability tools,operational manageability Read More
Can You Hear Me Now: The True Role of Voice-directed Picking in Warehouse Management
Although voice-directed picking may take distributors to higher logistics levels someday, operations managers should try listening to their warehouse personnel

ivr interactive voice response  voice-directed picking,VDP,voice-directed systems,wireless,warehouse management system,WMS,warehouse logistics hands-free,eyes-free,RF scanning,voice technology,training,wireless computer,total logistics solutions,tls,Rene Jones Read More
Enterprise Performance Management: Key to Rapid Response for Today's Successful Midsize Companies
In today's business climate, enterprise performance management (EPM) systems have risen from the status of

ivr interactive voice response  enterprise performance management,oracle hyperion epm,epm for midsize companies,enterprise performance management software,enterprise performance management solutions,what is enterprise performance management,enterprise performance management definition,enterprise performance management sap,sap enterprise performance management,enterprise performance management system,peoplesoft enterprise performance management,enterprise performance management oracle,oracle enterprise performance management,enterprise performance management epm,epm enterprise performance management Read More
Mainframe2 Offers Interactive Graphics as a Service
Mainframe2, an innovative startup in cloud computing and browser-based application distribution, has announced its support of new NVIDIA-based cloud instances

ivr interactive voice response  Offers Interactive Graphics as a Service Mainframe2 , an innovative startup in cloud computing and browser-based application distribution, has announced its support of new NVIDIA -based cloud instances at Amazon Web Services ’ annual re:Invent 2013 conference. The Mainframe2 technology has been optimized specifically for the new G2 instance type, which features NVIDIA’s powerful GRID graphics processing units (GPUs). The new instance types, launched by AWS on EC2 last week, enable Read More
The Rapid Response Solution Continues to Improve
Kinaxis’s latest response management product releases deliver even more refined software system tools to help global manufacturers with capacity planning and

ivr interactive voice response  supply chain management,SCM,response management,key performance indicator,KPI,enterprise resource planning,ERP,multi-enterprise management,alternate part management,APM,clear to build,CTB,model/unit effectivity,MUE,engineering change analysis Read More
Testing Secure Enterprise SOA Applications Across Wide Area Networks
Company employees, business partners, and customers all demand secure and low-response-time access to business applications—from wherever they are. While SAP

ivr interactive voice response   Read More
Hosted VoIP Versus VoIP PBX
Is your company considering a voice over Internet Protocol (VoIP) system? If so, there are at least two options to consider: hosted VoIP and VoIP Private Branch

ivr interactive voice response  voice over Internet Protocol,VoIP,hosted VoIP,VoIP PBX,VoIP phone system,Voice over Internet Protocol Private Branch eXchange,CompareBusinessProducts.com,IP phone system Read More

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