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Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

ivr paper  call center,call center services,inbound call center,contact center services,call center outbound,contact center software,innovative call center,call center outsourcing,virtual call centre,winning call center Read More...
Document Management for the Health Care Industry
Document management (DM) for health care and hospitals manages the storage, display, faxing, and scanning of paper and electronic documents.
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Documents related to » ivr paper


Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

ivr paper  set up a wireless IVR (interactive voice response) system operating on a cellular network so the truck driver could transmit his or her position along the route. For example: I am now at restaurant 108. Numerous Benefits The advantage of this type of system is that, if the truck driver is delayed for some reason, the members of the cooperative are immediately alerted and the system will even give them a new estimated time of arrival. They can then make the necessary arrangements, such as keeping some Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

ivr paper  and  interactive voice response (IVR)  technologies help to deliver a more compelling solution. The business insight part of the equation remains tricky due to the fact that enterprise-wide information is fragmented yet critical to maintain process performance. Since responsive processes require the right information, in the right form, and at the right time, the upcoming Progress Enterprise Data Services offering,  as part of the vendor’s Responsive Information Management (RIM) blueprint should Read More...
The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC

ivr paper  KM, interactive voice response (IVR), computer telephony integration (CTI), etc.? DP : Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. It includes the following capabilities: Service Scheduling: Managing field service appointments, facilities, and resources with the powerful unified service scheduling feature. Streamlined Case Management: Taking advantage of intuitive case management capabilities to streamline case creation, Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ivr paper  of Web, email and IVR technologies, all of which are considerably less expensive than their full-service human equivalents. Lower costs by deflecting inquiries to cheaper channels and reducing staff levels are the most often cited benefits of rolling out a selfservice technology (e.g., it cost significantly less for an email interaction than an assisted service call with an agent). But when companies let technology do the work, there’s a host of ancillary benefits that don’t always jump out while Read More...
Understanding BI: The Top 10 Business Questions That Drive Your BI Technology Requirements
Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI

ivr paper  BI: The Top 10 Business Questions That Drive Your BI Technology Requirements Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI solution needs. Read More...
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

ivr paper  Makes a Good White Paper Good… (part two) And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Read More...
The Importance of the White Paper and What It Can Do for You
The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before

ivr paper  Importance of the White Paper and What It Can Do for You The white paper —a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a staple for many technology websites around the Read More...
SAP In-memory Computing Technology Changing the Way Business Intelligence Is Managed
With the revolution of in-memory computing already under way, the question isn’t if this revolution will impact businesses, but when and how. This paper details

ivr paper  In-memory Computing Technology Changing the Way Business Intelligence Is Managed With the revolution of in-memory computing already under way, the question isn’t if this revolution will impact businesses, but when and how. This paper details how in-memory computing can change the way you manage business intelligence (BI). For business and information technology (IT) executives, the paper furnishes substantial information and business examples about what changes they can look forward to and how those c Read More...
Requirements Engineering for Software Engineers
This paper presents an introduction to the discipline of requirements engineering in a form tailored for software engineers. Requirements engineering is the

ivr paper  Engineering for Software Engineers This paper presents an introduction to the discipline of requirements engineering in a form tailored for software engineers. Requirements engineering is the process of turning the unstructured requests of stakeholders into useful requirements, and can be an engineering discipline as rigorous and involved as software architecture. This paper attempts to provide a brief tutorial in order to improve the overall level of requirements used for software projects. BE Read More...
Delivering Software Wth Agility--Without Agile
The paper explores how best practices from agile software development methodologies can be applied in large organizational environments, in the public and

ivr paper  Software Wth Agility--Without Agile The paper explores how best practices from agile software development methodologies can be applied in large organizational environments, in the public and private sectors. Read More...
Introduction to Desktop Virtualization
This paper discusses the barriers of desktop virtualization adoption in the enterprise, the need for convergence in desktop virtualization approaches, and the

ivr paper  to Desktop Virtualization This paper discusses the barriers of desktop virtualization adoption in the enterprise, the need for convergence in desktop virtualization approaches, and the unique requirements across different types of enterprise users. This paper also reviews one virtualization solution, including how it works and how its workspace virtualization engine overcomes the barriers posed by legacy virtualization technologies. Read More...
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving

ivr paper  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More...
Duty of Care Online
Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online

ivr paper  of Care Online Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more. Read More...
Controlling Project Cost Overruns
This white paper examines how Pertmaster can reduce exposure to project cost risk throughout the project lifecycle by using a combination of a high level cost

ivr paper  Project Cost Overruns This white paper examines how Pertmaster can reduce exposure to project cost risk throughout the project lifecycle by using a combination of a high level cost estimate analysis and a detailed schedule-based cost risk analysis. Contingency and management reserve is also discussed. Read More...

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