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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ivr scripts


Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

ivr scripts  The solution accommodates complex IVR menu-scripts that have a large number of options and branching. CIC offers support for voice, e-mail, fax, online forms and chat, as well as SMS and social media communication. With CIC, call centers can automate the necessary business processes meant to facilitate their customer communication strategies, as the solution includes capabilities to capture, prioritize, route, escalate, and track each step of a work process. CIC offers multi-channel routing and queuing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ivr scripts

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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Can These Vendors Really Do What They Say? Bang Bang Maybe.


As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a radical software change. You need to devote yourself to careful research and evaluation before making that no-going-back software selection. Getting the evidence you need to back up that selection can be a real challenge when you’re

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Is Something Fishy Happening To Your Website?


Freshwater Software offers powerful solutions for website monitoring. There’s a product or service for every budget and every type of site, and the customer service behind it all makes this a unique company.

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How Some ERP Vendors Demonstrated - Warts And All Part 2: Results


This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of their ability to demonstrate alleged functionality of their products.

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Case Study: Leading Online Bank Automates with Job Scheduling Solution


An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank’s growth. The bank’s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how.

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WebLOAD


WebLOAD is a testing and analysis tool that combines performance, scalability, and integrity as a single process for the verification of web applications. WebLOAD simulates user behavior and predicts capacity requirements. It scales to infinite load making it possible to test large loads and report bottlenecks, constraints, and weak points within an application. WebLOAD includes a visual environment (VAAT) for creating test scripts that is powerful and easy-to-use. For novice users, the application offers point-and-click usability to automatically record test scripts, which can be played back and previewed using a browser. For the advanced users, the application supports JavaScript to create test scripts.  

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Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II)


Part I of this blog topic  introduced Epicor Software and its traditional vertical solutions. It also analyzed Epicor's forays into the attractive retail sector via the CRS acquisition two years ago. Designed for integration and scalability, the  Epicor/CRS Retail Suite can support a wide variety of retail enterprises' requirements. These environments range from the rapidly expanding regional

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Creating a Business from a Project


Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At the root of this is the simplistic assumption that "if you build, they will come."

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SQL Server Technical Briefing


iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for data centers, and iSCSI support in Windows Server 2003 makes connecting servers to an iSCSI SAN easier and more affordable. Read this technical briefing to understand best practices and the benefits of using an iSCSI SAN with SQL Server 2005.

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The AS/400 Takes You Securely Where You Want to Go


This article on the built-in security features of the AS/400 system originally appeared in the Midrange Computing’s Showcase Magazine, June 2000.

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