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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 ivr systems


PBX VoIP Systems
The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX

ivr systems  VoIP Systems The VoIP industry offers a number of different services, features, and options. Among the various services and systems is the private branch exchange (PBX) system, depicting a system’s hardware where an incoming call is forwarded, transferred, or otherwise routed to another extension, etc. But BPM systems can differ in mode of service. Read this paper and know the benefits and drawbacks of three different PBX options.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Merchandising Systems

Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record product performance, which allows buyers to purchase merchandise according to that information and to make accurate merchandise decisions. Moreover, retail systems have capabilities for tracking inventory, capturing sales data, and managing retail prices. 

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Documents related to » ivr systems

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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Migrating Legacy End of Life IVR


Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These and other considerations are outlined in this white paper—download the white paper now to learn about how to determine system upgrades, evaluate potential solutions, and successfully migrate to an efficient, cost-effective IVR solution.

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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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Five Must Have Features for Business VoIP


A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while the primary goal is generally saving money, there are a wide variety of features and functions that must also be considered. This report provides a quick guide to the top five most common services that you should expect from a VoIP-based business phone system.

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Semantic Systems S.L.


Semantic Systems S.L. is a high-tech SME devoted to the development and integration of advanced Knowledge-based and IT solutions for the manufacturing and services industry. It has offices in Bilbao, Madrid and Barcelona, close to regions with a deep industrial culture and a high concentration of traditional manufacturing companies. Founded in 2002 the company is organised in three main productive areas: the Solutions Department, devoted to consultancy and ad-hoc IT projects; the RTD Department, in charge of the development of own technology and products in the Knowledge Technologies arena; and the Department of Support and Maintenance, devoted to supporting the IT systems and ERP of internal and external customers. In 2014 started its internationalisation process in Colombia, Mexico and Germany. The company has led several successful RTD projects based on its own technology. The first one, origin of its current technology platform, was funded 100% with own resources. Since then an important number of final clients have trusted on our IT products. For its RTD activity, the regional authorities awarded Semantic Systems a SUSTATU prize for high-tech small companies. In year 2008 SEMANTIC also received the national AVANZA prize as a member of the SODA – ITEA project.

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Primavera Systems


Located in Bala Cynwyd, Pennsylvania (US), Primavera Systems Inc. is a product portfolio management company that has provided industry specific solutions to more than 75,000 customers, globally. It was established in 1983 and has serviced a number of industries, including aerospace and defense, financial services, high technology, and chemicals.

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Why ERP Systems Fail


Unfortunately, there is no magic bullet to explain why ERP systems fail to meet expectations. It can happen to any size organization, large or small, and while some failure-prone issues are out of your hands, most pitfalls can be avoided with care and attention. Read this white paper to find out the most common reasons ERP systems fail to perform and recommendations on how to prevent this from occurring at your business.

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Jeeves Information Systems


Jeeves Information Systems AB is a Sweden-based independent software vendor (ISV) that develops ERP systems for small and medium-sized companies in the manufacturing, commercial and service sectors. The company focuses on product development while sales are dealt with by 500 committed and professionals and consultants with industry specific skills within various business processes. Jeeves Information Systems AB collaborates with more than 70 partner locations in 15 countries, with partners being represented at 20 locations in Sweden alone. The company’s products are Jeeves Selected and Jeeves Universal, which are installed at more than 2,000 companies with over 20,000 users.

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Modern Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Trinidad Systems LTD


Trinidad Systems Limited (TSL) is the substantive parent of the group which began operations in 1979. Trinidad Systems core business is embracing, understanding and providing business enabling technologies and facilitating greater efficiencies in both the public and private sectors through the employment of leading edge ICT solutions and business consultancy services that meet our clients specific needs. TSL represents best-of-breed companies such as Xerox, IBM, Juniper, VMWARE, Lenovo, VeriFone, DataCard, Systimax, Cisco, HP, Dell, Microsoft, Citrix, MagTek, JanTek, For the Record, Virtual Doxx, Bi-amp, Syspro, Softip and various others. The TSL Group, parented by Trinidad Systems Limited, is the leading Information and Communication Technology Provider in the Caribbean Region.

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