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Software Functionality Revealed in Detail
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 ivr technologies


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

ivr technologies  of 0.05 to $0.50) IVR self-service $ 0.45 Email $5.00 (range of $2.50 to $10.00) Web/Text Chat $7.00 (can be much less if short transactions) Phone Call $5.50 (range of $2.00 to $12.00) Contact center providers and independent consultants can help companies develop their contact center strategy and design and install their contact center systems. They can also investigate the bottom line impact of a proposed system by conducting a detailed ROI analysis. Small Contact Center Capabilities Using new

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ivr technologies

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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Business Case - Dunkin Donuts


Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

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Whitestein Technologies AG.


Whitestein Technologies offers a goal-oriented business process management (BPM) suite, a transport logistics optimizer, and a mobile broadband connection manager. The company's product portfolio is complemented by a professional services offering that covers consulting, training, and support, as well as system integration and customization. Whitestein Technologies was founded in 1999 and is privately held. The firm is headquartered in Zürich (Switzerland) with several global offices.

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IDSi Technologies


IDSi Technologies implements a set off comprehensive measures and procedures to ensure that business operations are not disrupted by any natural or unnatural disaster. Its business continuity plans are based on the need to protect professional staff, computing infrastructure, and intellectual property in order to help customers remain in business through any contingency. The measures include provisions to ensure the mobility of professional skills along with fully redundant communications backbones and computing infrastructure.

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Maestro Technologies


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Excelsoft Technologies


Excelsoft Technologies Pvt. Ltd. is located in Mysore (India), and was established in 1990 to provide learning solutions in India and abroad. Excelsoft provides e-learning software products such as a learning management suite, an assessment management suite, and authoring tools. It also provides e-learning content development solutions, product development and engineering services, consulting, and custom application development. All solutions comply to international standards such as the AICC, SCORM, QTI, etc. The company is positioned in the niche segment of providing e-learning solutions for large projects that need understanding of the application area.

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Tavant Technologies


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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AFS Technologies, Inc.


AFS Technologies is a provider of end-to-end, real-time business software solutions engineered specifically for the food and beverage industry. The company has over 750 customers, many of which have been clients for over 20 years. The company's mission is to become the number one provider of enterprise resource planning (ERP) software, warehouse management systems (WMSs), and sales force automation (SFA) solutions to the mid-market segment of the industry. The company offers the AFS Advanced Enterprise Solutions Suite, a package of integrated software applications. The company offers a Windows-based, database-independent ERP system. AFS is meeting the challenges of the industry by investing over $15 million in research, development, and product improvement since 2003, resulting in a product suite using a service-oriented architecture (SOA) based on Web Services, and built on the Microsoft .NET framework 2.0. AFS also provides the PROFILE ShowCase, a source for food-service product information on the Web.

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