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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

ivr voice response  truly shifted speech and IVR platform hosting options by allowing enterprises to keep their databases on-site while the hosting vendor runs the VXML front end. Models for Hosting Voice Self-Service There are various elements to voice self-service applications in a hosted, managed or on-premises environment. Hosting vendors can easily provide cost- savings analyses, which detail the strong savings per transaction. Exhibit 7 describes the common hosting model options along with their benefits to Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » ivr voice response


HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

ivr voice response  the newer and trendier IVR technology. Read More...
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

ivr voice response  an interactive voice response (IVR) system. If you're curious about this open source system, you may be concerned that you'll have a lot of work to do to implement it. With all the companies that I mentioned were growing around Asterisk, that doesn't have to be the case. It appears that Digium has many partners or associated organizations that focus on delivering Asterisk-based systems and the training to use them. I'll end here, since my virtual machine of AsteriskNOW is finished downloading, time to Read More...
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

ivr voice response  The solution accommodates complex IVR menu-scripts that have a large number of options and branching. CIC offers support for voice, e-mail, fax, online forms and chat, as well as SMS and social media communication. With CIC, call centers can automate the necessary business processes meant to facilitate their customer communication strategies, as the solution includes capabilities to capture, prioritize, route, escalate, and track each step of a work process. CIC offers multi-channel routing and queuing Read More...
Business Case - Dunkin Donuts
Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today, he does not regret his decision.

ivr voice response  set up a wireless IVR (interactive voice response) system operating on a cellular network so the truck driver could transmit his or her position along the route. For example: I am now at restaurant 108. Numerous Benefits The advantage of this type of system is that, if the truck driver is delayed for some reason, the members of the cooperative are immediately alerted and the system will even give them a new estimated time of arrival. They can then make the necessary arrangements, such as keeping some Read More...
ProfitKey’s Rapid Response ERP Solution for Project-based Manufacturing Is Now TEC Certified
TEC is pleased to announce that Rapid Response Manufacturing (RRM) software from ProfitKey International, a developer of enterprise resource planning (ERP

ivr voice response   Read More...
Extending VoIP to Remote Locations: Challenges and Solutions
In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to

ivr voice response  VoIP to Remote Locations: Challenges and Solutions Extending VoIP to Remote Locations: Challenges and Solutions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Quintum has developed a complete line of intelligent Tenor VoIP access switching and gateway solutions that are deployed in enterprise and service provider networks around the world. Source : Quintum Technologies Resources Related to Extending VoIP to Remote Locations Read More...
10 VoIP Companies and Technologies to Watch in 2013
The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. In fact, the underlying

ivr voice response  VoIP Companies and Technologies to Watch in 2013 The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. In fact, the underlying IP technology makes possible great advances in the convenience and capabilities of phone systems method for making voice calls. Read about 10 companies and technologies to watch in 2013, and see how VoIP business and technology can affect your company in the near future. Read More...
Five Must Have Features for Business VoIP
A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while

ivr voice response  Must Have Features for Business VoIP A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while the primary goal is generally saving money, there are a wide variety of features and functions that must also be considered. This report provides a quick guide to the top five most common services that you should expect from a VoIP-based business phone system. Read More...
How Much Supply Chain Optimization Do We Really Need? - Part 2
Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of supply chain management (SCM) via a software category pioneer

ivr voice response   Read More...
Beginner’s Guide to VoIP
Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of

ivr voice response  Guide to VoIP Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of voice over IP (VoIP) features and benefits. Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

ivr voice response   Read More...
Testing Secure Enterprise SOA Applications Across Wide Area Networks
Company employees, business partners, and customers all demand secure and low-response-time access to business applications—from wherever they are. While SAP

ivr voice response   Read More...
Insider’s Guide to Cisco VoIP Phone Systems
Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions

ivr voice response  Guide to Cisco VoIP Phone Systems Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal characteristics of Cisco’s unified IP phone solutions, and provides a brief description of what features and services a variety of Cisco phone systems offer. Read More...

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