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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ivr white paper


The IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience
At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad

ivr white paper  IVR Playbook: Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform that Ensures a Great Customer Experience At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience. This IVR playbook looks at things to keep in mind when considering investing in a new or upgrad

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management for the Health Care Industry

Document management (DM) for health care and hospitals manages the storage, display, faxing, and scanning of paper and electronic documents.  

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Documents related to » ivr white paper

Customer Bill of Rights eBook


Interactive voice response (IVR) technology allows a computer to interact with customers using voice and dual-tone multi-frequency (DTMF) tones via a keypad.

IVR can be invaluable to an organization, but the customer experience is crucial. Improving the customer experience means an enterprise can improve customer retention, improve customer satisfaction, and increase cross-selling and up-selling.

Download this eBook to learn ten factors that customers should expect and companies need to provide for a successful self-service IVR implementation. They include setting clear expectations, transferring callers correctly, remembering the customer, and respecting callers’ time.

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Migrating Legacy End of Life IVR


Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These and other considerations are outlined in this white paper—download the white paper now to learn about how to determine system upgrades, evaluate potential solutions, and successfully migrate to an efficient, cost-effective IVR solution.

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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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Four Ways to Win Customer Raves With Your Speech-Enabled IVR


An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system, involving customer service employees in the design process, and paying attention to every valuable detail.

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Performance Management and ERP: What You Need to Know to Get the Most out of Your Investments


This paper details the challenges chief information officers (CIOs) face when seeking performance management (PM) capabilities from their enterprise resource planning (ERP) solutions. It details the advantages of implementing a PM system separate from the existing ERP solution in order to achieve greater results and improve efficiency and usability. The paper provides real-world examples and offers recommendations.

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A Question of Continuity: Maximizing Email Availability for Your Business


This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of solution. And it looks in detail at an option that meets key requirements whenever an email availability strategy has to be planned, implemented and managed to time and to budget. IT professionals looking to improve their existing IT security should read this paper.

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Firewall for Beginners


Download this white paper to find out about the different types of firewalls, their features, and how to implement a firewall solution.

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J2EE/Java EE Performance


This white paper looks at ways to increase system performance without touching the code, and to formulate a strategy for adopting best practices provided by Apache, Red Hat JBoss, Sun JDK, and various other distributed components.

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The Current State of Online Advertising: A Growing Market Trend


This white paper demonstrates that marketers are seeing the positive effects of audience targeting on both branding and direct response campaigns. Until recently, many marketers considered display advertising to be largely a direct response vehicle. With audience targeting, marketers can identify the best consumers for a specific ad or campaign in order to reach sales, acquisition, and branding goals. Find out how.

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The Importance of the White Paper and What It Can Do for You


The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a

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