To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.
Open Text's acquisition of IXOS Software . Therefore, as many companies are already realizing value from recent BI or ERP and PLM or ERP convergence and consolidation (see Has Consolidation Made the PLM Market More Agile? and BI Market Consolidation Compared to ERP Market Consolidation ), the eventual ECM and PCM convergence with ERP should also result with benefits of allowing companies to take advantage of knowledge and content hidden within enormous untapped pools of unstructured content. The likes of