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 j d edwards crm relationship management


'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision

j d edwards crm relationship management  Unite! A Series Study: J.D. Edwards 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards R. Garland - September 18, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now in 2001, the catchphrase is Collaborative

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Documents related to » j d edwards crm relationship management

J.D. Edwards Fires Siebel, Hires YOU


J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel’s eFrontOffice capabilities. Abrupt? Yes. Unexpected? Possibly. In the best interests of J.D. Edwards and their customers? Wholeheartedly yes.

j d edwards crm relationship management  D. Edwards Fires Siebel, Hires YOU J.D. Edwards Fires Siebel, Hires YOU R. Garland - August 28, 2001 Event Summary  J.D. Edwards announced plans to acquire CRM vendor YOUcentric , Inc . for approximately $86 million to help companies capitalize on customer and market demand for integrated CRM applications. At the same time, they have severed their 18 month relationship with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel's eFrontOffice capabilities. Abrupt? Yes. Read More

What Have Epicor and Activant Been Up To (Post-Merger)?


April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by the merger and the potential synergy of the combined company, Epicor Software Corporation, to grow a wide range of products and industries, a very ambitious yet difficult-to-realize strategy.

j d edwards crm relationship management  had recently become a major force in the broader spectrum of specialty retailing with its Eagle solution. Activant has operations in California, Texas, Colorado, Illinois, Pennsylvania, South Carolina, Canada, Ireland, and the United Kingdom (UK). At the time of the merger announcement (see the official press release [PR]), Apax stated its intentions to combine Activant and Epicor to create one of the largest global providers of enterprise applications focused on the manufacturing, distribution, Read More

J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards


Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications. The company has also differentiated itself from competitors by embedding Enterprise Application Integration (EAI) into its OneWorld product. While J.D. Edwards' move into the EAI arena is indisputably risky, we commend its determination to bite the bullet and include integration systems into the core product offering. However, we also believe that managing this large application portfolio, much of which involves partnering or extensive integration and customization, will be cumbersome. Part 1 presents an overview

j d edwards crm relationship management  D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 1: About J.D. Edwards P.J. Jakovljevic - November 8, 2000 Executive Summary J.D. Edwards & Company is a leading global provider of enterprise business software applications for distribution, finance, human resources, manufacturing, customer service and supply chain management. Like most of its peers, J.D. Edwards is hoping to Read More

J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News


J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct competitors’ upbeat postures. During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year. With its renewed mid-enterprise focus and commitment to deliver customer-driven solutions, the company seems to be going back to its mid-market roots.

j d edwards crm relationship management  D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News P.J. Jakovljevic - July 3, 2001 Event Summary  During this year's FOCUS conference, which ran from June 11 -- 14, J.D. Edwards & Company (NASDAQ: JDEC), one of the leading providers of enterprise applications, demonstrated a somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year (for more Read More

Smartree Talent Management Suite


Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting, performance evaluation, training administration, recruitment and others, transforming them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner.

j d edwards crm relationship management  them into effective and enjoyable activities, for which the administrative and bureaucratic aspects are fully carried out by computers, in a timely and accurate manner. Read More

J.D. Edwards Incurs Further Losses In Third Quarter


J.D. Edwards reported revenue of $232 million, $8 million down from last year's third-quarter revenue of $240 million. While licensing revenue fell quarter over quarter from $98 million last year to $75 million this year, the company was saved from total disaster by an 11% increase in services revenue to $157 million, compared with $141 million in third-quarter 1998...

j d edwards crm relationship management  D. Edwards Incurs Further Losses In Third Quarter Event Summary J.D. Edwards shifted deeper into the lagging ERP vendor category last week, as falling licensing revenue led to a drop in overall revenue and net losses in the company's third quarter, ended July 31. For the period, J.D. Edwards reported revenue of $232 million, $8 million down from last year's third-quarter revenue of $240 million. While licensing revenue fell quarter over quarter from $98 million last year to $75 million this year, the Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

j d edwards crm relationship management  service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. Read More

J.D. Edwards Reaches $1B Milestone In Another Losing Year


On December 4, J.D. Edwards & Company announced its return to profitability in Q4 2000, a sign the market may be buying into its Internet collaboration approach. However, 2000 remains a more bitter than sweet year for the company owing to the posted loss and staff departures earlier on.

j d edwards crm relationship management  D. Edwards Reaches $1B Milestone In Another Losing Year J.D. Edwards Reaches $1B Milestone In Another Losing Year P.J. Jakovljevic - January 11, 2001 Event Summary On December 4, J.D. Edwards & Company (NASDAQ: JDEC), one of the biggest providers of enterprise applications, reported financial results for the fourth quarter and fiscal year ended October 31, 2000. License fee revenue grew to $137.4 million in Q4, 2000, a 36% increase over license fee revenue of $101.1 million in Q4 1999 (See Figure 1). It Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

j d edwards crm relationship management  customer relationship management solution,mobile crm,cloud crm,social crm,cloud based crm,social media crm,windows mobile crm,cloud crm solutions,mobile crm software,crm mobile,crm cloud,crm windows mobile,social crm vendors,social crm tools,crm cloud computing Read More

Asset Management


Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling inventory and has applied it to the management and reservation of an organization’s assets. Waer’s cloud-based solution, WAERlinx, provides companies with the resources to systematically process operations, maintenance, and the upgrading of assets, cost-effectively.

j d edwards crm relationship management  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More

Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept


Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Environments. This is part two of a two part white paper. Part One Risk Mitigation and Functional Requirements in Dynamic Compliance Environments.

j d edwards crm relationship management  risk,investigation,BPS,database,criteria,compliance Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

j d edwards crm relationship management  employees complete their assigned jobs and receive pay and benefits accordingly. The company introduced the first microprocessor-controlled time clock in 1979. Today, it employs 3,200 people worldwide, and its proprietary hardware business (time clocks) brings in only about a third of its total annual revenue. Nowadays, Kronos is the global leader in software solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. The company develops and Read More

MODX Web Content Management: Vendor Profile


Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report.

j d edwards crm relationship management  Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report. Read More

MODX Web Content Management: Vendor Profile


Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report.

j d edwards crm relationship management  Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report. Read More