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CRM for Financial and Insurance Markets
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
 

 j d edwards crm


'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision

j d edwards crm  Unite! A Series Study: J.D. Edwards 'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards R. Garland - September 18, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now in 2001, the catchphrase is Collaborative

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CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons... Get this template

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CRM for Financial and Insurance Markets
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...

Documents related to » j d edwards crm

J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 3: Market Impact


In a nutshell, J.D. Edwards seems poised to deliver applications within its traditional verticals that are wide-ranging, integrated, and modular (loosely decoupled) at the same time, which is apparently a clearer message and a better business model for the company. With a new management team the company seems to have found its soul, as it has finally pinpointed the right offering for its target market (both geography, customer size, and vertical segments wise), and it also seems to be exuding an air of confidence without arrogance, which had rarely, if ever, been seen in the past.

j d edwards crm  D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 3: Market Impact Market Impact This is yet another example of what difference a year can make, and of a vendor taking advantage of a given second chance. A year ago, J.D. Edwards was in a rather self-loathing mood amid sagging sales, massive layoffs and restructuring, and with rumors of a possible buyout abounding as well, all making existing customers quite concerned and potential ones extremely leery (see J.D. Edwards' QUEST To End Its Read More

J.D. Edwards Chooses Freedom to Choose EAI


J.D. Edwards announced a new corporate vision that extends its ‘idea-to-action’ to inter-enterprise collaboration expressed in the phrase ‘freedom to choose’. In other words, take the best of ERP, CRM, eBusiness, and business intelligence components, plumb it with possibly the best of EAI and the workflow integration components and create something called collaborative commerce ‘best-of-breed’ mishmash.

j d edwards crm  D. Edwards Chooses Freedom to Choose EAI J.D. Edwards Chooses Freedom to Choose EAI P.J. Jakovljevic - July 27, 2000 Event Summary At its FOCUS 2000 annual user group meeting, which took place in Denver on June 19-22, J.D. Edwards' top executives unveiled a slew of initiatives that they claim will really change the enterprise applications vendor's direction. According to its press release from June 20, J.D. Edwards announced its Freedom to Choose business strategy designed to meet customers' needs for Read More

J.D. Edwards Fires Siebel, Hires YOU


J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel’s eFrontOffice capabilities. Abrupt? Yes. Unexpected? Possibly. In the best interests of J.D. Edwards and their customers? Wholeheartedly yes.

j d edwards crm  D. Edwards Fires Siebel, Hires YOU J.D. Edwards Fires Siebel, Hires YOU R. Garland - August 28, 2001 Event Summary  J.D. Edwards announced plans to acquire CRM vendor YOUcentric , Inc . for approximately $86 million to help companies capitalize on customer and market demand for integrated CRM applications. At the same time, they have severed their 18 month relationship with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel's eFrontOffice capabilities. Abrupt? Yes. Read More

J.D. Edwards Saved By SCM, Narrowly, And Only For Now


On March 5, J.D. Edwards reported financial results for Q1 2001. Although the company posted a symbolic profit, the revenue decline begs the question why the company seems to be in a doldrums at the same time when its competitors seem to be upbeat.

j d edwards crm  D. Edwards Saved By SCM, Narrowly, And Only For Now J.D. Edwards Saved By SCM, Narrowly, And Only For Now P.J. Jakovljevic - March 30, 2001 Event Summary On March 5, J.D. Edwards & Company (NASDAQ: JDEC) reported financial results for the first quarter ended January 31, 2001. Revenue for Q1 2001 was $217.7 million, a 6% decline compared to revenue of $231.7 million in Q1 2000. License fee revenue was $82.7 million, almost flat compared to $83.3 million in the same period last year. Net income from Read More

J.D. Edwards Names SynQuest Preferred Solution


September 8, 1999 09:00 AM DENVER and ATLANTA, Sept. 8 /PRNewswire/ -- Enterprise business software provider J.D. Edwards & Company JDEC and advanced planning and scheduling (APS) software developer SynQuest Inc. today announced SynQuest Manufacturing Manager software is J.D. Edwards' preferred scheduling and execution solution for discrete manufacturing customers. Under the terms of the enhanced partnership agreement, both vendors will receive a percentage of sales revenue for every joint engagement.

j d edwards crm  D. Edwards Names SynQuest Preferred Solution J.D. Edwards Names SynQuest Preferred Solution S. McVey - September 10th, 1999 Event Summary J. D. Edwards has named SynQuest, Inc. a preferred solution for scheduling and execution in discrete manufacturing environments. As part of the agreement, the two companies will share in revenues generated from joint engagements. Michael Schmitt, senior vice president of worldwide sales and marketing at J.D. Edwards, touts the move as further evidence of JDEdward's Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

j d edwards crm  contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More

SYSPRO CRM


SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share the same data for a collaborative effort. User-specific dashboards can be customized for views of information suited to a user’s individual needs. SYSPRO CRM integrates with the SYSPRO ERP solution for additional efficiencies. Sales orders, check shipments, inspect customer accounts receivable, verify inventory levels, and other critical functions can be initiated directly through SYSPRO CRM without having to exit screens or navigate complex menus. The SYSPRO CRM solution is easily customizable.  

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The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

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How ERP and CRM Solutions Can Save You Money


Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

j d edwards crm  erp crm solutions save money,erp,crm,solutions,save,money,crm solutions save money,erp solutions save money,erp crm save money,erp crm solutions money,erp crm solutions save. Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

j d edwards crm  our experience conducting selection projects for enterprise organizations into a Five-Step Guide to assist you in making the right decision the first time. We begin with the process of analyzing and developing weighted requirements. Second, we’ll help you incorporate these requirements into an overall request for proposal (RFP) that you can issue to a qualified group of CRM software vendors. We provide practical methods to evaluate the RFP responses and compare solutions as part of a structured Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

j d edwards crm   Read More

CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?


Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success.

j d edwards crm  R3Now,IT strategy,customer relationship management,CRM,CRM software,CRM solutions,CRM applications,CRM systems,CRM system,CRM solution,CRM application,customer retention,customer acquisition,CRM implementation,SAP CRM Read More

CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

j d edwards crm  books written on the subject, the industry and the end user community appear to miss the point that the technology has outpaced the development of a management strategy to use it. Experience has shown and statistical research verifies that success comes when senior management is directing the effort with the right level of leadership. If the industry wants to reduce the road kill of failed projects and help user organizations get on track, it needs to adopt a new set of best practices that will lead to Read More