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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

j part 2  covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . JDBC technology is an API that lets you access virtually any tabular data source from the Java programming language. It provides cross-DBMS connectivity to a wide range of SQL databases. There is also a Read More...
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Documents related to » j part 2


VAI Explains Its (Quiet) Success in a Hotly Contested ERP Market -- Part 2


j part 2  Executives Strut Their Stuff PJ : What has been your secret sauce, and how have you managed to remain independent since 1978 (in light of many larger and once better known peers having since been acquired)? VAI : VAI is a privately owned, family run business, with non-family members serving in key executive and management positions. This structure plays very well with the mid-market customers that we serve who require a high level of personalized support and service. Consolidators are very visible in the Read More...
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

j part 2  Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, and IBM's DB2 and Informix. RFI - Request For Information . A formal document sent by a customer to a vendor asking for specific information about their product or line of products. It's usually the first salvo in several rounds of information Read More...
Audit Considerations for Enterprise Software Implementations Part 2: Applying Controls and Audit Emphasis
Whether audit expertise is provided by an internal staff or an independent, outside agency, calling in an audit specialist is as normal as calling in a kicking

j part 2  If you are the project manager or the project sponsor, possibly the company's CEO or CFO, it is in your best interest to create a financially healthy environment from the start of the implementation project. The expectation is that this good inbreeding will continue with the software into production and throughout its entire life cycle. Considering the extensive scope of enterprise software such as enterprise resource planning (ERP), supply chain management (SCM), and warehouse management systems (WMS) Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

j part 2  Lexicon of CRM from J to Q. Part 3 covers the Lexicon of CRM from R to Z. Read More...
SAP Thrives On Competitors' Plight, In Part
SAP announced upbeat results for Q2 2001 and reconfirmed the positive outlook for the rest of the year amid the bloodbath of many of its competitors. However

j part 2  Siebel , Manugistics , J.D. Edwards and Baan ), in order to discern a loss or gain of market share in a likely declining market. Or, it might be due to much fiercer domestic competition and the US customers' acceptance of 'the new SAP' mantra. Also, the EMEA market continues to contribute a major part of total revenue, which shows the importance of the European market to SAP's top line. Should the European market falter as a result of the current slowdown in the US, SAP may be hard pressed to meet its Read More...
The Pain and Gain of Integrated EDI Part Two: Automotive Suppliers Gain
The nature of the global automotive supply chain means that the suppliers must be tightly integrated into the trading partner’s enterprise, whose supply chain

j part 2  traditional methods of using just EDI, which is demanded by their OEMs. Issues like Does the system support my trading partners (e.g., GM, Honda , DCXnet [DaimlerChrysler exchange], etc.)? ; If yes, does it have fully integrated EDI, barcodes, payment processing, and other customer mandates? ; and Is it specifically designed to the dictated standards of each of my trading partners? have shown up on the radar screen time and again. Having garnered the astute product suite and install base, including Read More...
Can Webplan Reconcile Planning and Execution? Part Three: Market Impact Continued
Webplan believes its offering should benefit many departments within a manufacturing organization. When it comes to operations and manufacturing, the benefit is

j part 2  align decisions with strategic objectives. For a detailed discussion of supply chain management—both planning and execution, see the tutorial Bridging the Reality Gap Between Planning and Execution . Webplan offers a library of the following worksheets: bill of material, material planning, planning sheet, planning manager, part planning, part properties, buyer workbook, engineering workbook, customers orders, forecast, procurement, constraint management, capacity analysis, inventory analysis, inventory Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

j part 2  Partner Conference (WPC) on July 12. There was a  press release announcing Infor24 and the selection of Microsoft Azure as Infor’s preferred cloud platform , but this topic is worthy of another briefing with Infor and a separate article. Some May Still Beg to Differ I can certainly see the rationale and pragmatism in Infor leveraging Microsoft’s stack to unify the end-user experience and simplify systems deployment and management, and Infor ION should ease interoperability across on-premises and Read More...
Plex Systems at a Crossroads: Part 1
Plex Manufacturing Cloud is an integrated manufacturing software solution for managing the manufacturing process (including specific lean manufacturing needs

j part 2  teams. For his part, Jerry Foster is a 23-year veteran and as the VP of research and development he makes sure that Plex is keeping abreast of industry trends. Part two of this series gives my impressions from PowerPlex 2103, the company’s current state of affairs, and a look at the road ahead. Read More...
Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 2 of 2
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative Commerce space. Once companies

j part 2  been written in native Java, but they are listening to their customers and providing thick client alternatives in appropriate places. This seems quite reasonable, maybe even preferable from a usability standpoint over such web-only leaders as PeopleSoft, but the down side is that some client-side updates are still required in the IFS solution. The Bottom Line  The IFS story is compelling in the Collaborative Commerce space, with considerably-broad functionality, a portal offering that can link customer Read More...
It’s About Process (or Ability to be Responsive) -- Part II
Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle

j part 2  the necessary legacy systems; Joint teams to build applications for the end user that enforce the processes and rules; and Management to review process performance (e.g., the required time to resolve client return exceptions) and even adjust process parameters in real-time (e.g., increasing the dollar value threshold during peak periods to trigger management review and approvals of client returns). Therefore, the most vital BPM attributes would be the following: being event-driven, orchestrated, intended Read More...
AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 2
Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event. Still, while it might appear that Ariba is

j part 2  2012: What Was Jolly Good (and What Could Improve) - Part 2 Part 1 of this blog series analyzed the positive impressions from my attendance of the AribaLIVE 2012 user event . Still, while it might appear that Ariba is firing on all cylinders, as is typically the case, Ariba is not all things to all people and no company is without issues. Thus this post will discuss some challenges and related rooms for improvement. To date, Ariba has been offering a focused solution and this strategy is working. Read More...
UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

j part 2   Read More...

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