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An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

james duggan  with Shoshana Zuboff and James Maxmin Introduction I recently talked to Shoshana Zuboff [ 1 ] of the Harvard Business School and James Maxmin [ 2 ] of Mast Global, co-authors of The Support Economy: Why Corporations are Failing Individuals and The Next Episode of Capitalism and who also happen to be married to each other. I can imagine their dinner conversations! Shoshana Zuboff James Maxmin This book aroused my ire and also inspired me. Ire, not very latent, as a consumer who has been forced into a very Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » james duggan


American Software - A Tacit Avant-Garde?
Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also

james duggan  drive business decisions , said James C. Edenfield, president and CEO of American Software. e-intelliprise has been designed to provide businesses with the information and system flexibility to respond to the rapidly changing business demands of the e-business marketplace. Earlier, on June 12, American Software announced that e-intelliprise has been implemented with wireless markup language (WML) capability to allow users the ability to conduct business transactions via any device that supports wireless Read More...
Mid-size Companies Have Full-size IT Issues
Information technology product selection is one issue that does not scale up or down with the size of the enterprise. The breadth and seriousness of issues that

james duggan  Have Full-size IT Issues James F. Dowling - November 28, 2003 Introduction The breadth and seriousness of issues that must be managed by the Information Systems Departments of mid-size companies are the same as those of larger corporations with more people and funding resources to apply to them. IT Managers of smaller enterprises must therefore do the same or more than their larger counterparts with less by necessity. Experience, working with dozens of companies of all sizes indicates that larger corporat Read More...
James Automation: Increasing Revenues Out of the Gate


james duggan  Automation: Increasing Revenues Out of the Gate Read More...
Liferay Releases Community Ideation Initiative
Open source portal provider Liferay invites its global community of users, customers, and partners to participate in the development of new features for Liferay

james duggan  which Liferay has responded. James Falkner, Liferay's Community Manager explains, We hope this effort will help us better gather and put into action the innovative ideas of our community while empowering individuals to add their own unique voices to the advancement of the Liferay platform. According to the press release, key features of Liferay's products were designed with the help of Liferay's community, which counts more than 85,000 members. Read More...
Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability
For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came

james duggan  environment. About the Authors James McClelland is senior global director of the SAP Utilities & Energy Industry Solution Marketing group. He has worked in the utilities industry for over 25 years managing industry solutions and creating business strategy for utilities deregulation. Aditi Chhaya is a principal in the SAP Value Engineering team, focusing on strategic industries. She concentrates on helping customers develop value-based business strategies, enabled by technology, that align to corporate Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

james duggan  Corporate Headquarters 31 St. James Avenue BOSTON, MASSACHUSETTS 02116-4114 T 617.956.5000 F 617.956.5005 info@yankeegroup.com EMEA 55 Russell Square LONDON WC1B 4HP UNITED KINGDOM T 44.20.7307.1050 F 44.20.7323.3747 euroinfo@yankeegroup.com North America 200-260 Terence Matthews Crescent OTTAWA, ONTARIO K2M 2C7 CANADA T 613.591.0087 F 613.591.0035 canadainfo@yankeegroup.com Decision Services Yankee Group Decision Service annual memberships offer clients access to research and one-to-one expert guidance. Read More...
Epicor to Bolster Its EMEA Channel
Epicor, a global provider of business applications for manufacturing, distribution, retail, and services organizations, recently announced it has fine-tuned its

james duggan  and more dedicated. As James Frampton, Epicor’s channel vice president for Epicor EMEA , says in the announcement, the vendor is not changing its partnering strategy—it still focuses on recruiting a select number of partners that bring expertise in a niche market, industry, or geography. The announcement is more about the channel team that Keith Deane, senior vice president and general manager for Epicor EMEA, has built to better support existing partners, recruit new ones, and achieve the goal of Read More...
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

james duggan  in a column by James F. Dowling in Mid - Range Computing . Look for other previously published Mid - Range Computing columns by Mr. Dowling at this site or visit Midrange Showcase at www.midrangecomputing.com/showcase/. Communication Breakdown If both parties know what they want and if the needs are well aligned, what causes supplier/customer relationship breakdowns? It is that perennial scapegoat named communications. One case study reveals many of the root cause factors. Following is the Reader's Read More...
Baan Posts $236 Million Loss and Sells Off Coda for Nearly $40M Less Than It Paid
On February 3, Baan Co. posted a fourth-quarter loss of $236 million, and on February 8, Baan sold its Coda financial applications unit to UK firm Science

james duggan  later, chief financial officer James Mooney resigned. Everaert also said sales execution is one of the key challenges now facing the company. He said that problem has been tackled by filling two key positions over the past two weeks: Mike Shinya as executive vice-president of worldwide sales and Paul Daly as president of the Americas. Baan recorded $168 million of non-recurring charges related to the reorganization. These include asset write-downs, restructuring activities, increases in reserves and Read More...
Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)
Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors

james duggan  work at Rational Software, James Rumbaugh's Object Modeling Technique and Ivar Jacobson's work on use cases. In only four years, UML has become the software industry's dominant modeling language. UML 1.3 was ratified at OMG's meeting in November 1999. Until June of 1999, Microsoft had their own flavor of UML, but they now adhere to the standard. MOF: Meta Object Facility. This OMG specification provides a set of CORBA interfaces that can be used to define and manipulate a set of interoperable metamodels Read More...
A Guide to Software Test Tools
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may

james duggan  field. About the author James Lyndsay is a software test strategist. He is the principal consultant at Workroom Productions, and is well-known in the testing industry as a consultant, speaker, and award-winning author. Involved in testing and test management for more than fifteen years, James is particularly recognized for his insight into agile techniques. James can be contacted at jdl_tec@workroom-productions.com . Workroom Productions is a London-based consultancy that focuses primarily on test Read More...
CRM Testing Throughout Implementation
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the

james duggan  system. About the Author James Lyndsay is a software test strategist. He is the principal consultant at Workroom Productions, and is well-known in the testing industry as a consultant, speaker, and award-winning author. Involved in testing and test management for more than fifteen years, James is particularly recognized for his insight into agile techniques. James can be contacted at jdl_tec@workroom-productions.com Workroom Productions is a London-based consultancy that focuses primarily on test Read More...
Processing Complex Events (During These, oh well, Complex Times) - Part III
Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP

james duggan  highly secret in this James Bond environment, and no vendor can easily provide references and brag about its experience. Still, the opportunity is there for all vendors to penetrate non-US intelligence markets. Certainly there have been a number of implementations in transportation and logistics (where TIBCO Software has been doing well) but my gut feeling is that the next major market might be in process manufacturing  and in other adjacent asset-intensive sectors (such as power stations and utilitie Read More...
American Software Has Been Starving While Delivering Innovations
American Software seems to have grasped the requirements of its potential customers that need both order capturing and ERP backbone order fulfillment

james duggan  limited distribution channels, said James C. Edenfield, President and CEO of American Software. We are aggressively executing a strategy that focuses on expanding global distribution channels for our comprehensive suite of solutions and services and we are confident that this will improve our performance. As a result of this initiative, we are pleased to announce our recent agreement with Labat Technologies, LTD to distribute our products in Africa. During the first quarter, the Company announced that Read More...

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