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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

james hines  Corporate Headquarters 31 St. James Avenue BOSTON, MASSACHUSETTS 02116-4114 T 617.956.5000 F 617.956.5005 info@yankeegroup.com EMEA 55 Russell Square LONDON WC1B 4HP UNITED KINGDOM T 44.20.7307.1050 F 44.20.7323.3747 euroinfo@yankeegroup.com North America 200-260 Terence Matthews Crescent OTTAWA, ONTARIO K2M 2C7 CANADA T 613.591.0087 F 613.591.0035 canadainfo@yankeegroup.com Decision Services Yankee Group Decision Service annual memberships offer clients access to research and one-to-one expert guidance. Read More...
Outsourcing, Applications Software
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Documents related to » james hines


Can You Add New Life To an Old ERP System?
Getting ERP transaction data into a summarized form that is useful to knowledge workers is one way to extend the value of your ERP system. This article

james hines  to ensure its integrity. James F. Dowling pointed out in the TEC article, Business Basics: Unscrubbed Data is Poisonous Data data should be managed as a corporate asset that appreciates in value over time. Historical data must be addressed with as much care as current database content . The Data Warehousing alternative uses a better approach. It packages the information in data cubes that are customized for each group of users. Once the information is packaged in a data cube, users can extract the Read More...
Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly
To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your

james hines  negative comments to nonexistent. James Bowman, Manager, IT Security, Allegheny Energy Inc. Drive Performance with Financial and Operational Performance Management The SAP BusinessObjects enterprise performance management (EPM) solutions enable organizational alignment and execution that conform to strategic goals, foster collaboration, drive accountability, and measure performance. The solutions provide the business insight companies need to undertake corrective action, synchronize budgets with corporat Read More...
Getting Strategic Planning and Financial Planning in the Same Bailiwick
To provide useful financial insight on projects, financial managers need to think about business strategy more like a series of options than a single projected

james hines  both from Blackwell Publishers. James F. Dowling, ( jdowling@tec.arlingsoft.com ) is the Vice President of Alignment Consulting at Technology Evaluation Center, Inc. and John Diezemann( jdiezemann@technologyevaluation.com ), is a senior consultant with the Technology Evaluation Center Inc. 1 For example Rich Lynch, with C.J. McNair and Kelvin Cross wrote about the emergence of balanced scorecard and the challenges to the financial community in an article entitled Do Financial and Nonfinancial Measures Read More...
Processing Complex Events (During These, oh well, Complex Times) - Part III
Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP

james hines  highly secret in this James Bond environment, and no vendor can easily provide references and brag about its experience. Still, the opportunity is there for all vendors to penetrate non-US intelligence markets. Certainly there have been a number of implementations in transportation and logistics (where TIBCO Software has been doing well) but my gut feeling is that the next major market might be in process manufacturing  and in other adjacent asset-intensive sectors (such as power stations and utilitie Read More...
Licking Desktop Problems
Like the old tootsie pop ads that ask how many licks it takes to get to the center, how many annoyances does it take to get people and businesses to change

james hines  example, Vista deactivation. Columnist James Bannan described the experience this week. Put simply, your copy of Windows will stop working with very little notice (three days) and your PC will go into reduced functionality mode, where you can't do anything but use the web browser for half an hour. You'll then need to reapply to Microsoft to get a new activation code. Sounds like an invitation for extra work without any beneficial return on that work. I presume that's part of the reason demand for the Read More...
Baan Posts $236 Million Loss and Sells Off Coda for Nearly $40M Less Than It Paid
On February 3, Baan Co. posted a fourth-quarter loss of $236 million, and on February 8, Baan sold its Coda financial applications unit to UK firm Science

james hines  later, chief financial officer James Mooney resigned. Everaert also said sales execution is one of the key challenges now facing the company. He said that problem has been tackled by filling two key positions over the past two weeks: Mike Shinya as executive vice-president of worldwide sales and Paul Daly as president of the Americas. Baan recorded $168 million of non-recurring charges related to the reorganization. These include asset write-downs, restructuring activities, increases in reserves and Read More...
The Future of Secure Remote Password (SRP)
The Secure Remote Password (SRP) holds great promise as a way to strongly authenticate a user without the usual risks of dictionary attack(s) faced by other

james hines  a BS degree from James Madison University . Brenda may be reached at bcoulson@cysive.com . References http://srp.standford.edu - Home Page for the SRP Authentication Project of Stanford University The Secure Remote Password Protocol , Proceedings of the 1998 Internet Society Network and Distributed System Security Symposium , San Diego, March 1998, pp. 97-111. http://world.std.com/~dpj - David P. Jablon home page. David is the CTO of Phoenix Technologies ( http://www.phoenix.com ), and creator of SPEKE pr Read More...
On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

james hines  evolving our company, says James Jones, director of financial planning and analysis. You can do continuous improvement. That’s what’s unique about a SaaS application. Instead of seeing it stagnate, he explains, we have the opportunity to now watch the application actually improve over time. That has changed the relationship between business managers and the IT function. In the past, one person in the company made all the changes to the software, says Jones. Now we’re seeing the business Read More...
Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

james hines  Brodie ( C.Wonder ), James Horne ( Balance Internet ), and Bernardine Wu ( FitForCommerce ) presented a slightly different way of looking at the same problem: Regardless of which view or graphic better illustrates the issue for you, the challenge remains to make it as easy and seamless as possible for your customer to consume through their channel of choice, and even to begin and end any given transaction through different channels at different times. Demandware tackles this challenge with its Read More...
Performance Management Simplified by MSPs
IT infrastructure consisting of networks, servers, databases, and even parts of application systems forms a networked computing system (NCS) whose performance

james hines  in a column by James F. Dowling in Mid- Range Computing . Look for other previously published Mid - Range Computing columns by Mr. Dowling at this site or visit Midrange Showcase at www.midrangecomputing.com/showcase/. What's Involved? A comprehensive networked computing performance management program encompasses the following: Architecture to establish a plan for how NCS components are interrelated Service level commitments to link NCS and business performance measures Availability measures to record Read More...
Reduce IT Procurement Time And Risk
All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the

james hines  in a column by James F. Dowling in Mid - Range Computing . Look for other previously published Mid - Range Computing columns by Mr. Dowling at this site or visit Midrange Showcase at www.midrangecomputing.com/showcase/. IT Selection Myths and Magic   Research into hundreds of product and supplier selections has revealed myth and magic of IT product selection. Myth #1 - One can compile a complete set of requirements for a given technology application. Forget about it! Product capabilities and both the Read More...
Strategies for Profitable Growth: Chemical Industry
You may have survived the slowdown of the last few years, but you must still find new growth opportunities to stay competitive. However, you can only cut so

james hines  the benefits we expected.” James S. Pall, Vice President – Logistics, Stepan Company BUILD CUSTOMER LOYALTY Customers are more sophisticated and demanding than ever – on-time and complete deliveries, high quality standards, and accurate billing are a given. Customers also want customized labeling, “never run out” inventory management, and rapid adjustments to their changing production schedules. How can you keep up and still make a profit? RECOMMENDATION Leading chemical companies are Read More...
Will Recent Acquisition Catalyze Catalyst’s Strategy? Part Two: Current Strategy
Catalyst is one of the first supply chain execution suppliers to offer both the

james hines  current CEO and president James B. Treleaven, Catalyst began in early 2002 to execute its turnaround strategy by focusing on two important goals. First, it carefully managed its cash resources, focused on existing customers, re-architected, and expanded its core product; it expanded its services business; and leveraged key partner relationships. Second, as this foundation took hold, Catalyst positioned itself as a long-term player in the consolidating SCE arena by building a platform to support steady Read More...
Why BI Is Ripe Now for Businesses of Any Size
Businesses of all sizes need real insight into operations and customers@to do their planning, forecasting, modeling, and adjusting based on data that’s current,

james hines  feeling around planning, says James DeBenedetti, a senior financial analyst who manages all aspects of the Hyperion systems applications at Orchard Supply. We were tired of doing our budgeting and planning in Excel, DeBenedetti recalls. Before we rolled out Essbase, our fiscal budget took about nine months. We really needed to find other options to address the multiple spreadsheets that we had that were not consolidated and not updated. With the Essbase system we did the first pass on our budget in ab Read More...

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