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An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

james lundy  with Shoshana Zuboff and James Maxmin Introduction I recently talked to Shoshana Zuboff [ 1 ] of the Harvard Business School and James Maxmin [ 2 ] of Mast Global, co-authors of The Support Economy: Why Corporations are Failing Individuals and The Next Episode of Capitalism and who also happen to be married to each other. I can imagine their dinner conversations! Shoshana Zuboff James Maxmin This book aroused my ire and also inspired me. Ire, not very latent, as a consumer who has been forced into a very Read More...
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This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » james lundy


Leading Online Retailer Wayfair Invests in Supply Chain Planning (SCP) Software from ToolsGroup
Reportedly, for some time the demand planning solution from the incumbent Demand Solutions was doing an adequate job at Wayfair, including in terms of attribute

james lundy  our existing infrastructure,” said James Saravese, Wayfair’s senior vice president of operations. “ToolsGroup offered us the opportunity to introduce an entirely new level of automation and intelligence into the planning process.” ToolsGroup has self-adaptive functionality that automates this process for items with lots of attributes/options and also brings an attribute-based forecasting capability it calls “Macro-Item,” which originated with its apparel and fashion industry customers. The Read More...
James Automation: Increasing Revenues Out of the Gate


james lundy  Automation: Increasing Revenues Out of the Gate Read More...
Liferay Releases Community Ideation Initiative
Open source portal provider Liferay invites its global community of users, customers, and partners to participate in the development of new features for Liferay

james lundy  which Liferay has responded. James Falkner, Liferay's Community Manager explains, We hope this effort will help us better gather and put into action the innovative ideas of our community while empowering individuals to add their own unique voices to the advancement of the Liferay platform. According to the press release, key features of Liferay's products were designed with the help of Liferay's community, which counts more than 85,000 members. Read More...
NAPM Puts The Spotlight On Change
TEC VP, James F. Dowling is quoted in the National Association of Purchasing Management (NAPM) magazine Purchasing Today on the meaning of “Value”. The quote

james lundy  a supply manager. TEC's James F. Dowling, vice president for Alignment Consulting Practice, is quoted in the column under Value and Its Many Definitions. From the article: James F. Dowling, vice president for Alignment Consulting Practice in Woburn, Massachusetts, states, Value is ... realizing a corporate vision and achieving business results. In some cases, value will be derived from financial return and in others, it will be derived from how it enhances corporate culture. Dowling's organization Read More...
Case Study: Martin’s Wood Products
Martin’s Wood Products, producers of solid wood furniture for over 20 years, is a family-run business that has aimed to keep pace with the enterprise resource

james lundy  to MWP's General Manager James Martin, one reason they've been able to continue to craft and sell the highest quality, American-made solid wood furniture is due to their decision to acquire Global Shop Solutions ERP software in 2003. We found out about Global Shop through researching many different ERP software products. While doing this, I received an invitation to a seminar that Global Shop was holding in Harrisburg, Pennsylvania. I went, and their discussion and software demonstration really raised Read More...
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

james lundy  in a column by James F. Dowling in Mid - Range Computing . Look for other previously published Mid - Range Computing columns by Mr. Dowling at this site or visit Midrange Showcase at www.midrangecomputing.com/showcase/. Communication Breakdown If both parties know what they want and if the needs are well aligned, what causes supplier/customer relationship breakdowns? It is that perennial scapegoat named communications. One case study reveals many of the root cause factors. Following is the Reader's Read More...
Getting Strategic Planning and Financial Planning in the Same Bailiwick
To provide useful financial insight on projects, financial managers need to think about business strategy more like a series of options than a single projected

james lundy  both from Blackwell Publishers. James F. Dowling, ( jdowling@tec.arlingsoft.com ) is the Vice President of Alignment Consulting at Technology Evaluation Center, Inc. and John Diezemann( jdiezemann@technologyevaluation.com ), is a senior consultant with the Technology Evaluation Center Inc. 1 For example Rich Lynch, with C.J. McNair and Kelvin Cross wrote about the emergence of balanced scorecard and the challenges to the financial community in an article entitled Do Financial and Nonfinancial Measures Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

james lundy  Corporate Headquarters 31 St. James Avenue BOSTON, MASSACHUSETTS 02116-4114 T 617.956.5000 F 617.956.5005 info@yankeegroup.com EMEA 55 Russell Square LONDON WC1B 4HP UNITED KINGDOM T 44.20.7307.1050 F 44.20.7323.3747 euroinfo@yankeegroup.com North America 200-260 Terence Matthews Crescent OTTAWA, ONTARIO K2M 2C7 CANADA T 613.591.0087 F 613.591.0035 canadainfo@yankeegroup.com Decision Services Yankee Group Decision Service annual memberships offer clients access to research and one-to-one expert guidance. Read More...
Epicor to Bolster Its EMEA Channel
Epicor, a global provider of business applications for manufacturing, distribution, retail, and services organizations, recently announced it has fine-tuned its

james lundy  and more dedicated. As James Frampton, Epicor’s channel vice president for Epicor EMEA , says in the announcement, the vendor is not changing its partnering strategy—it still focuses on recruiting a select number of partners that bring expertise in a niche market, industry, or geography. The announcement is more about the channel team that Keith Deane, senior vice president and general manager for Epicor EMEA, has built to better support existing partners, recruit new ones, and achieve the goal of Read More...
Vendors Jostle and Profess Economic Stimulus Readiness - Part III
Part I of this series analyzed the opportunity as well as the related attached strings stemming from the American Recovery and Reinvestment Act of 2009 (ARRA

james lundy  construction professionals. Founded by James H. McGraw, Frederick W. Dodge, and Clinton Sweet over 100 years ago, today the firm has about 1,200 employees and serves over one million customers within the US$5 trillion global construction community. The company’s goal is to provide construction information to the private sector, government, and financial community and to help the industry players save time, money, and energy. In his session Mr. Young shared his insight into the current and future state Read More...
Glovia Confirms the Potential of Its G2 ERP at User Conference
Recently I was kindly invited to attend the Glovia G2 user conference, hosted by Glovia, a subsidiary of Fujitsu, in Las Vegas, Nevada.The event wasn’t

james lundy  and longer-term task that James Gorham, executive vice president of Glovia International, mentioned is to reach a point of software maturity and standard functionality available where all unique customer-specific requirements can be accommodated through regular system features, or via a flexible user interface with special fine-tuning tools, thus eliminating the need for custom code amendments. Since Glovia has already significantly reduced the number of modifications requested by its clients, this task Read More...
To Tax and Tax Not
Taxation of Internet commerce will be a football that gets tossed around in the United States long after Superbowl 2000 is just a memory. In Singapore, however,

james lundy  Its chair, Virginia's Governor James Gilmore is a long-standing opponent of taxation and has reportedly proposed that one way to bridge the Digital Divide is to use money currently earmarked for welfare. One piece of evidence that might buoy those supporting Internet taxation is the recent holiday season, in which clicks-and-mortar retailers, who are subject to some taxation, did about as well as pure-play Internet retailers. A proposal for a national sales tax on Internet purchases has been submitted by Read More...
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

james lundy  in 1990, by E. James Emerson, RTI's focus was on sales and service to the software industry. Both Dr. James Emerson (founder and President) and Dr. William Nelson (Chairman) had prior experience in CRM and IT in general from various sources like KPMG Peat Marwick , Geac , and, Harris Data . RTI's application represents a functionally comprehensive package at a low price that could give them a head start in a highly competitive mid-market. Product Definition RTI's product suite comes in three distinct Read More...

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