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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona
the important and unique Japanese call center market, Onyx and Avaya promoted the joint solution through their distributors. Despite the innovation and strength of such alliances, only a few have been implemented (or marketed, for that matter) in earnest. And as the nature of acquisitions dictates, Onyx changed focus. Though Consona is still committed to its technology partners, they are not a focus of its strategy, which primarily seeks acquisitions. However, where appropriate Consona entered other VAR
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Microsoft Dynamics CRM 2015 Unifies Sales and Marketing
Microsoft is launching Microsoft Dynamics CRM 2015—a release that promises to unify sales and marketing by delivering personalized customer experiences, and
Dynamics Marketing service to Japan and Russia, and by the end of 2014, the company expects its Microsoft Dynamics CRM Online service to reach more than 130 markets in 44 languages.
The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 1
The first week of February 2009 was marked by two notable product launches, from vendors touting their respective simplified, more flexible, and intuitive
, and Brush Wellman (Japan) Ltd . The product’s core values have always been adaptability and customization for both users and partners due to its flexible and granular product composition. Consequently, there is an extensive library of industry solutions, country localizations, and languages , with an impressive international scope as a result. Microsoft Dynamics NAV has good penetration (i.e., a few hundreds of customers) even in some tough and possibly esoteric markets like the Balkans . The
SuperOffice solutions are delivered and implemented through subsidiaries, distributors, and value-added resellers (VARs) in Norway, Sweden, Denmark, Germany,
US, Canada, Australia, and Japan. More than 11,000 companies use SuperOffice CRM solutions. In addition to providing software solutions, SuperOffice also delivers consulting services related to strategic customer relationship management (CRM) issues, implementation, integration, and user education. SuperOffice ASA is a publicly traded company, and is listed on the Oslo Stock Exchange. SuperOffice is headquartered in Oslo (Norway).
Connecting Your Executives to the CRM Effort: Becoming (and Remaining) a Data-driven Organization
When businesses commit to implementing customer relationship management (CRM), they commit to realigning their entire organizations around the customer. More
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