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Software Functionality Revealed in Detail
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 jdedwards crm


J.D. Edwards Fires Siebel, Hires YOU
J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship with Siebel and ended

jdedwards crm  D. Edwards Fires Siebel, Hires YOU J.D. Edwards Fires Siebel, Hires YOU R. Garland - August 28, 2001 Event Summary  J.D. Edwards announced plans to acquire CRM vendor YOUcentric , Inc . for approximately $86 million to help companies capitalize on customer and market demand for integrated CRM applications. At the same time, they have severed their 18 month relationship with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel's eFrontOffice capabilities. Abrupt? Yes.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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No More Mr. Nice Guy With J.D. Edwards


On May 24, J.D. Edwards & Company reported financial results for the second quarter which ended April 30, 2000. Earlier in the same week, J.D. Edwards announced a strategic restructuring aimed at reducing costs and strengthening the company’s position as 'a leading provider of software solutions for collaborative commerce'.

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J.D. Edwards Saved By SCM, Narrowly, And Only For Now


On March 5, J.D. Edwards reported financial results for Q1 2001. Although the company posted a symbolic profit, the revenue decline begs the question why the company seems to be in a doldrums at the same time when its competitors seem to be upbeat.

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Manugistics Faces Uncertain Future


Formerly the SCP market leader, Manugistics has witnessed its market position erode steadily over the last several years in favor of newcomers to the market. Although a recent restructuring has brought new management and a leaner organization, it remains to be seen whether Manugistics can return to long term profitability.

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The New Manugistics Faces A New Millennium


New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink of collapse, at least for the short term. Once the supply chain planning market leader, Manugistics has witnessed its market position erode steadily over the last several years in favor of newcomers to the market. In the new millennium, Manugistics faces its next great challenge – to leverage recent market momentum in building a strong foundation for future success.

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Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

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Aptean Pivotal CRM Certification Report


Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service management—and is easily configurable to customers’ specific industry, compliance, and local requirements. Pivotal CRM by Aptean is now TEC certified in the customer relationship management (CRM) software solution space—download the certification report now for in-depth product analysis and a comprehensive functionality comparison with the average CRM solution.

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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

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Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report


This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups.

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