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J.D. Edwards Fires Siebel, Hires YOU
J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship with Siebel and ended

jdedwards crm  D. Edwards Fires Siebel, Hires YOU J.D. Edwards Fires Siebel, Hires YOU R. Garland - August 28, 2001 Event Summary  J.D. Edwards announced plans to acquire CRM vendor YOUcentric , Inc . for approximately $86 million to help companies capitalize on customer and market demand for integrated CRM applications. At the same time, they have severed their 18 month relationship with Siebel and ended integration plans between J.D. Edwards core functionalities and Siebel's eFrontOffice capabilities. Abrupt? Yes. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » jdedwards crm


The New Manugistics Faces A New Millennium
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink of collapse, at least for the short

jdedwards crm  complimentary software vendors (Siebel, JDEdwards) and software integrators (AnswerThink, JGI) to expand its mid-market customer base. Signs that it is pursuing such alliances include recent deals with BORN and IBM mid-market services. Manugistics has also shown its willingness to partner with other SCM extensions, such as warehouse management system vendor, HK Systems and EAI vendor, Extricity. Manugistics should also consider expediting its port of key parts of its application suite to Windows 2000/NT Read More...
J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News
J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct competitors’ upbeat postures

jdedwards crm  D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News P.J. Jakovljevic - July 3, 2001 Event Summary  During this year's FOCUS conference, which ran from June 11 -- 14, J.D. Edwards & Company (NASDAQ: JDEC), one of the leading providers of enterprise applications, demonstrated a somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year (for more Read More...
Manugistics Faces Uncertain Future
Formerly the SCP market leader, Manugistics has witnessed its market position erode steadily over the last several years in favor of newcomers to the market

jdedwards crm  with ERP vendors (SSA, JDEdwards) and software integrators (AnswerThink, JGI) to expand its mid-market customer base. Work aggressively to effectively deploy restructured sales force to generate new license revenues: Despite spending on Y2K remediation, companies do have cash available for supply chain projects as evidenced by i2's recently announced record revenue growth in 2Q99. At 42% of total, Manugistics' license revenues are 10% below their 5-year average. Pursue technology partnerships that allow Read More...
No More Mr. Nice Guy With J.D. Edwards
On May 24, J.D. Edwards & Company reported financial results for the second quarter which ended April 30, 2000. Earlier in the same week, J.D. Edwards announced

jdedwards crm  More Mr. Nice Guy With J.D. Edwards No More Mr. Nice Guy With J.D. Edwards P.J. Jakovljevic - June 30, 2000 Event Summary On May 24, J.D. Edwards & Company reported financial results for the second quarter ended April 30, 2000. Total revenue for the second quarter of fiscal 2000 was $231.0 million, compared to revenue of $231.6 million in the second quarter of fiscal 1999 (See Figure 1). License fee revenue grew 22% over the same period last year, to $81.7 million. Services revenue was $149.3 million, Read More...
EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

jdedwards crm  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

jdedwards crm  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

jdedwards crm  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I) Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The protagonist of the Read More...
Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report
This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features

jdedwards crm  CRM : CRM for Financial and Insurance Markets Competitor Analysis Report This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. Read More...
C2 CRM


jdedwards crm  CRM Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

jdedwards crm  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
How ERP and CRM Solutions Can Save You Money
Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

jdedwards crm  ERP and CRM Solutions Can Save You Money Business people want to know: What can I do to help my company save money during this economic downturn? How can I make business better? Perhaps you are asking the very same questions. One thing that's worked for many small and midsized companies is to use Microsoft Dynamics ERP and CRM software. It's enabled them to increase their companies' efficiencies, reduce their costs, and strengthen and grow their businesses—all during tough economic times. And you Read More...
Leveraging CRM for Midsize Company Growth
Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial

jdedwards crm  CRM for Midsize Company Growth Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative. Read More...
Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses

jdedwards crm  10 Features Small and Medium Businesses Should Seek in a CRM Solution Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM so Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

jdedwards crm  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More...

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