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Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure

jit service  Less parts can mean JIT Logistics, if you will. So planning systems like multi-echelon planning play a prominent role here as well. What is the best network and how do I position inventory best? Many OEMs are starting logistics businesses, either with partners or moving into them on their own. Good product companies who may not have overly thought about supply chain excellence, now have to be just that—excellent. The IT business. Performance-based management is an information-intensive play. The Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » jit service


Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

jit service  and  just in time (JIT)  vs. service being risk averse and just in case. The manufacturing focus is more about customer acquisition as compared to  customer retention  in the case of service. Forecast and actual customer orders (that are in higher volumes and more predictable) are the drivers for manufacturing vs. the unpredictable and low volume equipment failures and  service level agreement (SLAs)  in case of service. While production and distribution supply chains’ performance is measured Read More
Supporting the Lean Value Stream with Technology Solutions
In today’s manufacturing environment, suppliers and manufacturers alike need to be highly selective when choosing an enterprise resource planning vendor to

jit service  Development Value Stream | JIT Value-Stream Mapping Service | JIT Product Value Stream | JIT Value Stream Analysis | JIT Just in Time Process | JIT Value Stream Flow | Value Stream JIT | Value Stream Mapping JIT | Value Stream Lean JIT | Value Stream Process JIT | Value Stream Assessment JIT | Value Stream Software JIT | Value Stream Management JIT | Value Stream Solutions JIT | Value Stream Analysis JIT | Value Stream Costing JIT | Map Value Stream JIT | Value Stream Info JIT | Value Stream Simulation Read More
Rethinking the Supply Chain: Meeting the Complexity Challenge
The requirements of operating in a global, just-in-time (JIT) market have made supply chains much more complex than they were 10 years ago. Much of the software

jit service  the Supply Chain: Meeting the Complexity Challenge Demand Solutions Forecast Management opens up a whole new world for supply chain management - better demand planning, improved inventory planning and, ultimately, increased efficiency and profits. Source : Demand Solutions Resources Related to Rethinking the Supply Chain: Meeting the Complexity Challenge : Supply Chain (Wikipedia) Rethinking the Supply Chain: Meeting the Complexity Challenge Supply Chains is also known as : Supply Chain Read More
Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations
While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and

jit service  also caters to both JIT that is used for build-to-order or final assembly manufacturing, and to lean manufacturing, which is suitable for build-to-demand pull for finished and component items. Namely, most companies will still use MRP to ascertain longer-term dependent demand (i.e., based on forecasts), but replenishment will be based on independent demand (i.e., actual customer orders), with closely managed inventory buffers. Customer demand cannot be predicted months ahead, since nothing is that Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

jit service  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

jit service  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

jit service  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

jit service  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

jit service  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

jit service  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

jit service  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

jit service  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

jit service  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

jit service  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

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