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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 job description of crm leader


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

job description of crm leader  Made2Manage’s MTO/ assemble-to-order (ATO)/job shop stronghold. The products are aptly called “sister products”: they’re run in the same business unit by general manager Scott Malia, and their target markets are very similar. On the other hand, the Consona ERP division has been positioned as a major small to mid-market manufacturing ERP provider by garnering over 3,000 discrete manufacturing customers. There is no convergence plan at all at this point, and the two products have been operating w

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Assessing Deltek’s Ongoing Transformation


Conventional wisdom would imply that a software company that changes its owners and CEO in the same year might be in some kind of trouble or facing stormy waters. But, Deltek vigorously claims that nothing is farther from the truth. Quite the contrary, in fact—via its 2012 acquisition by Thoma Bravo, Deltek believes it has found a dedicated and committed financial backer. In addition, there was

job description of crm leader  2012 Parker’s last major job at Deltek was to oversee the company’s annual user conference, Deltek Insight 2012 , in October 2012. Insight 2012 was notable both as a recap of all that the vendor has done over the previous 18 months since Deltek Insight 2011 , and as a forum for discussing what’s coming up for the company. In terms of innovation and the number of new products and solutions that Deltek introduced during those 18 months, that time period was hailed as the busiest in Deltek’s Read More

Interview with Joe Cowan


"Manugistics is not a software company." This was among many of the interesting statements that Joe Cowan shared in our interview during Manugistics user conference, Envision 2005, in Atlanta, GA.

job description of crm leader  did a very good job solving some very complex problems at a time when the customers didn't really understand those problems. The Business Week people ask me, Tell me what Manugistics is all about. Now, these are people who are writing for an audience that may not fully understand supply chain, and my description of Manugistics was that we're a bunch of mathematicians and scientists who know how to take massive amounts of data, predict the future, and put an execution plan in place to get it done. And Read More

Enterprise Applications Battlefield Mid-Year Scoreboard Part 3: IBM


IBM still needs to convince users that it is nimble enough to handle the smaller projects prevalent in today’s cost-conscious market, which may be a concern that is aggravated rather than alleviated by the acquisition.

job description of crm leader  rely on the poor job market situation as a main attrition deterrent. Combined sales forces can create problems in terms of whether service or product leads the sales effort, leading to inconsistent service delivery tied to program management Bolstering already too many existing management layers impacting customer satisfaction related to problem resolution, and also leading to difficulty in partnering with other firms due to too big and account-controlling setup. Overcome market perception that IBM Read More

SAP Weaves Microsoft .NET And IBM WebSphere Into Its ESA Tapestry Part Three: Challenges and User Recommendations


One should imagine how humongous the job of delivering plug-and-play packaged middleware components for a number of other disparate applications SAP will attempt to enshroud in its xApps will be. In practice, the drawbacks of heterogeneous environment will not be eliminated – while communication between disparate applications will be eased, matching the business model across these remains the challenge and remains subject to individuals’ business acumen.

job description of crm leader  imagine how humongous the job of delivering plug-and-play packaged middleware components for a number of other disparate applications SAP will attempt to enshroud in its xApps will be. In practice, the drawbacks of heterogeneous environment will not be eliminated while communication between disparate applications will be eased, matching the business model across these remains the challenge and remains subject to individuals' business acumen. This is Part Three of a three-part note. Part One detailed Read More

Cutting the Risk from CRM Purchase and Deployment


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Forecasting Total Cost of Ownership for Initial Deployments of Server Blades


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Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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Ebix CRM


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The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications


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The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


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