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Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

job knowledge competency  competency profile for the job performed by a junior pharmaceutical sales rep might appear: Competency Required by the Job: Level of the Competency as Demonstrated by the Specific Employee: Knowledge of Business Ethics Intermediate Knowledge of Local Physician Market Intermediate to Advanced Selling Skills Intermediate Communications Skills Basic Group Presentation Skills Limited Leadership Skills Intermediate to Advanced Negotiation Skills Limited Now suppose that the junior sales representative in the Read More...
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Documents related to » job knowledge competency


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

job knowledge competency  to call center agent job satisfaction, such as stress, repetition, and dullness, can be eliminated, thus resulting in greater retention. The customer service representative (CSR) might start to feel like a problem-solver rather than a mere document reader. Agents might also feel more accountable for problem resolution, as they begin to follow problems from start to finish. For instance, a CSR can access and present solutions to problems from a knowledge base; create a service ticket; request repair Read More...
Performance and Talent Management Solutions
Many companies struggle to adapt to their ever-changing workforce, as employees start the job and then leave for better offers. Competition is fierce—and

job knowledge competency  checking the backgrounds of job candidates. Kenexa offers a five-phase configuration and deployment service, and systems integration is an extra service that the vendor estimates would take two to four months after the ITM applications are staged. Kenexa uses XML to provide flexible, secure, real-time integration by interacting with any system that can send and receive XML over the Internet. XML data can be transmitted either through a Web service or HTTPS posts, directly through an HRIS, or via Read More...
Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!
Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience

job knowledge competency  don't stay at one job for very long anymore. For many organizations, gone are the days of simply hiring an employee, giving them a half decent salary with a few perks, and hoping like hell they'll stick around for the long run. It's no longer just about what an individual can bring to the organization; employees today are also expecting a lot more from their employers. They not only want a job, they want a learning experience. Today, if a company wants to retain its employees, it must take great strides Read More...
Unlocking the Value of Competencies: A Look at Competency-based Management
Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-based approach

job knowledge competency  relies on building complex job profiles that look at the responsibilities and activities of the job and the competencies required to accomplish them. A competency-based recruiting approach aims to help support valid (and fair) hiring decisions. Learning/Training —A competency-based approach to learning/training employees is important, as an organization needs a common language set to achieve and assess desired learning outcomes. Competencies provide the learner with a clear roadmap and the navigational Read More...
Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way
When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to

job knowledge competency  Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way When we left Jim , it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” ( See Part I of this series .) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him the big bucks. He Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

job knowledge competency  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
Find Out How Much You Should be Paying (and Earning) with PayScale
Seattle-based software vendor PayScale has created a tool that evaluates salaries per industry, job type, geography, etc. and delivers this information to

job knowledge competency  evaluates salaries per industry, job type, geography, etc. and delivers this information to employers so they can determine what would be a “fair” salary for their employees. Similarly, employees can access the data to see how much they are “worth” in the job marketplace. I recently had a demo with PayScale where Tim Low and Karaka Leslie showed me some of the functionality and shed light on how their offering contributes to compensation management for organizations. Thanks to the data that they Read More...
Mastering SAP CRM Sales: Turn Insights into Action
Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics and functions such as billing and

job knowledge competency  SAP CRM Sales: Turn Insights into Action Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics and functions such as billing and orders to ensure efficiency while reducing errors. Learn about software-based courses designed to help sales professionals understand and master the essential functions within CRM sales. Read More...
Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support
User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software

job knowledge competency   Read More...
New Generation of BI Tools More Powerful and Easier to Use
To learn how a new generation of BI tools can give you the knowledge you need to make the right business decisions at the right time, check out the...

job knowledge competency  Generation of BI Tools More Powerful and Easier to Use If knowledge is truly power, how do you convert your data into knowledge ? With business intelligence (BI) . BI can take the data from your ERP system and organize it into ways that give you knowledge about your markets, your customers, your business, and the way it's being run. Meaningful, actionable knowledge that gives you the power to act. And adapt. And stay ahead of the competition. To learn how a new generation of BI tools can give you the Read More...
Packard Bell / NEC Leads Secure Etoken Deployment
On October 19, Aladdin Knowledge Systems ( Nasdaq: ALDN ), a global leader in the field of Internet content and software security, announced with Packard Bell

job knowledge competency  Bell / NEC Leads Secure Etoken Deployment Event Summary On October 19, Aladdin Knowledge Systems ( Nasdaq: ALDN ), a global leader in the field of Internet content and software security, announced with Packard Bell NEC International ( Nasdaq: NIPNY ), the leading brand of consumer PCs in Europe, an agreement to bundle approximately 50,000 eTokens on Packard Bell PCs. The eTokens, or Internet keys, will come in different colors so that all family members can have a unique color code. Retail shops in Read More...
Enterprise Knowledge Workers: Understanding Risks and Opportunities
To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has

job knowledge competency  Opportunities To do their jobs, knowledge workers use the gamut of media and technologies. However, although the proliferation of new means to locate and access data has multiplied the amount of information available to these workers, it’s also made the efficient dissemination, management, and processing of data more burdensome. Find out more about how collaborative tools are—and aren’t—being used in the information-sharing workplace. Read More...
Meridian Knowledge Solutions
Meridian Knowledge Solutions helps you create measurable value with your learning strategy. Meridian provides technology platforms that empower enterprises

job knowledge competency  customers. Mobile capabilities enable on-the-job-training, while social sharing builds the learning community. Read More...
The Total Economic Impact of Advanced Systems Concepts: ActiveBatch Job Scheduling and IT Workload Application
In December 2008, Advanced Systems Concepts commissioned Forrester Consulting to examine the potential return on investment (ROI) that companies may realize by

job knowledge competency  Advanced Systems Concepts: ActiveBatch Job Scheduling and IT Workload Application In December 2008, Advanced Systems Concepts commissioned Forrester Consulting to examine the potential return on investment (ROI) that companies may realize by deploying ActiveBatch, an IT job scheduling and management solution. Learn about the financial impact in a midsized financial services company with global operations, in which ActiveBatch is used to manage its mission-critical job scheduling environment. Read More...

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