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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 job training center


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

job training center  such systems ease the job of making multiple applications talk to each other. For instance, Zeacom Contact Center runs on a PC server using the Microsoft Windows operating system. In addition, by simplifying the company's network (one network instead of two) converged systems can reduce the investment and administrative overhead required to support a separate voice network. Bottom Line: Calculating return on a contact center investment Contact centers (even the new systems designed and priced for small

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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SWKTECH


SWK Technologies is a business application and consulting company providing strategies and solutions to meet our clients’ information and business management needs. As a Sage Software Authorized Business Partner, Sage Certified Gold Development Partner, Sage Certified X3 Partner and Sage Authorized Training Center, SWK Technologies offer best-of-breed solutions for accounting and business management, financial reporting, ERP, CRM, job costing, EDI, and warehouse management.

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Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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HRM Research Analyst Job Opportunity


We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you. TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply

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Cut Datacenter Costs Like AWS: Managing the Economics of Your Virtualized Data Center


The average datacenter is 50% more costly than Amazon Web Services. As cloud economics threaten the long-term viability of on-premise data centers, the survival of IT organizations rests solely in the ability to maximize the operational and financial returns of their existing infrastructure. Download this white paper and follow these four best practices so you can survive: maximize the efficiency of your virtual data center, optimize workload placement within your clusters, reclaim unused server capacity, and show your boss that this saves money.

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Updating and Streamlining Compliance Training Across a Network of Hospitals


Exempla Healthcare was facing several business challenges, including achieving 100% compliance on annual required training, establishing consistency and content standardization among hospitals, and reducing student time spent in training. The company selected ToolBook®, along with SumTotal Learning Management, to create, deliver, and track training using one integrated system. Read the case study and see the benefits.

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The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

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25% Less Learning Time? Find the Right Approach to Training


A key challenge in software implementation is getting the end users up to speed with a new system. Training just doesn’t seem to work—or is not fast enough. But what if you could learn how to use a new software in 25% less time, using a method has been around for more than half a century? Find out why the Training Within Industry (TWI) approach works, and how you can use it today to swiftly train your people to use new software.

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VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

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