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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 job training center


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

job training center  such systems ease the job of making multiple applications talk to each other. For instance, Zeacom Contact Center runs on a PC server using the Microsoft Windows operating system. In addition, by simplifying the company's network (one network instead of two) converged systems can reduce the investment and administrative overhead required to support a separate voice network. Bottom Line: Calculating return on a contact center investment Contact centers (even the new systems designed and priced for small

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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SWKTECH


SWK Technologies is a business application and consulting company providing strategies and solutions to meet our clients’ information and business management needs. As a Sage Software Authorized Business Partner, Sage Certified Gold Development Partner, Sage Certified X3 Partner and Sage Authorized Training Center, SWK Technologies offer best-of-breed solutions for accounting and business management, financial reporting, ERP, CRM, job costing, EDI, and warehouse management.

job training center  financial reporting, ERP, CRM, job costing, EDI, and warehouse management. Read More

Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

job training center  Entry, Multinational Accounting, and Job and Project Costing. Manufacturing is by far the module where Navigator One shows its best competitive advantage compared to the average solution. This is due to the combination of existing SAP Business One functionality, enhanced by add-ons created by Navigator to address the specific needs of manufacturing companies (e.g., Production One, Production One APS). This also explains the dominance of Navigator One for Inventory, Order Entry, Multinational Accounting, a Read More

Data Center Projects: Project Management


In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

job training center  a dedicated point-ofcontact, whose job it is to field, direct, and coordinate communication, should be considered an essential role in every project. For example, in APC's implementation of the standardized project process (used to conduct the sale and execution of a customer project ' see later section Project Management Detail) the project commitment manager is the dedicated point-of-contact for the project. This management role monitors and facilitates fulfillment of all commitments made to the custo Read More

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

job training center  an applicant’s communications skills, job knowledge, and soft skills such as style, energy, and enthusiasm. HireIQ’s InterviewIQ, which relies on media-rich Web and voice response technologies, allows recruiters to evaluate and score recorded interviews. In other words, the software facilitates the recording of candidate interviews and in so doing it ensures that all candidates go through an identical selection process. InterviewIQ provides companies with the flexibility to customize the interview pro Read More

HRM Research Analyst Job Opportunity


We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you. TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply

job training center  Research Analyst Job Opportunity We’re seeking an additional HR software-focused research analyst to join our team at our Montreal headquarters. Please contact us if the following job description interests you . TEC seeks a research analyst and consultant for enterprise software subjects such as human resource management (HRM), compensation, performance, and incentive management, and finance. Candidates must apply strong critical thinking and problem-solving skills to all aspects of their work. A Read More

Cut Datacenter Costs Like AWS: Managing the Economics of Your Virtualized Data Center


The average datacenter is 50% more costly than Amazon Web Services. As cloud economics threaten the long-term viability of on-premise data centers, the survival of IT organizations rests solely in the ability to maximize the operational and financial returns of their existing infrastructure. Download this white paper and follow these four best practices so you can survive: maximize the efficiency of your virtual data center, optimize workload placement within your clusters, reclaim unused server capacity, and show your boss that this saves money.

job training center  VMTurbo, virtual data center, Virtualized Data Center, IT, IT infrastructure, IT server, IT cluster Read More

Updating and Streamlining Compliance Training Across a Network of Hospitals


Exempla Healthcare was facing several business challenges, including achieving 100% compliance on annual required training, establishing consistency and content standardization among hospitals, and reducing student time spent in training. The company selected ToolBook®, along with SumTotal Learning Management, to create, deliver, and track training using one integrated system. Read the case study and see the benefits.

job training center  and Streamlining Compliance Training Across a Network of Hospitals Exempla Healthcare was facing several business challenges, including achieving 100% compliance on annual required training, establishing consistency and content standardization among hospitals, and reducing student time spent in training. The company selected ToolBook®, along with SumTotal Learning Management, to create, deliver, and track training using one integrated system. Read the case study and see the benefits. Read More

The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

job training center  cloud control plane, virtualized data center, software-driven control, software-defined data center, capacity management Read More

25% Less Learning Time? Find the Right Approach to Training


A key challenge in software implementation is getting the end users up to speed with a new system. Training just doesn’t seem to work—or is not fast enough. But what if you could learn how to use a new software in 25% less time, using a method has been around for more than half a century? Find out why the Training Within Industry (TWI) approach works, and how you can use it today to swiftly train your people to use new software.

job training center  the TWI method for job instruction is easy to learn. The instructional time is just 10 hours, not weeks. Of course, practice is needed to master this training method, just like anything. But the evidence is that this training model can be as effective today with software as it was in WWII with shipbuilding and aircraft manufacture, or as it is today at the very best companies. As you consider the training needs for an installation, look for a vendor who uses this proven method—a method that reduces the Read More

VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

job training center   Read More

Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

job training center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE Read More

A Quality and Compliance Training Road Map for Emerging FDA-regulated Companies


A Quality and Compliance Training Road Map for Emerging FDA-Regulated Companies Emerging life science companies face the same compliance and regulatory pressures as larger ones. Companies that outsource sales and operational functions need to disseminate training on key policies, procedures, and regulations to a wide audience—without the benefit of a dedicated training team. These companies demand solutions that automate the quality training effort without compromising the entire quality program.

job training center  Quality and Compliance Training Road Map for Emerging FDA-regulated Companies A Quality and Compliance Training Road Map for Emerging FDA-Regulated Companies Emerging life science companies face the same compliance and regulatory pressures as larger ones. Companies that outsource sales and operational functions need to disseminate training on key policies, procedures, and regulations to a wide audience—without the benefit of a dedicated training team. These companies demand solutions that automate the Read More

How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

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Call Center Buyer’s Guide for Small and Midsized Businesses


If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

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