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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

joel on software 12 list  the Author: The author, Joel Radford, is the founding principal of JB Radford LLC, a management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the Professional Services Firm. Mr. Maister suggests that service offerings become commodities over time, and that f Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » joel on software 12 list


Selecting Software: A Systematic Approach to Buying Software
In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying

joel on software 12 list   Read More...
Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

joel on software 12 list   Read More...
TEC Analysts Want to Know About Your Software Solution
Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group.

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Top Software for Mining Companies
For your own customized comparison reports, select a category below: ERP & CMMS for Mining. EAM for Mining. Accounting Software Systems.

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Enterprise Software Acquisition, from A to Z
From identifying business department needs to successful implementation, Mehdi Aftahi, chief technology officer at TEC, walks us through enterprise software

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WaerLinx
WaerLinx™ is @pull@ management software that optimizes the receipt, storage, and issuing of direct-to-line replenishment of components into

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Software Comparison in 5 Easy Steps
The latest addition to Technology Evaluation Centers’ (TEC’s) Web-based software evaluation system, TEC Advisor, is the new Express Software Comparison Report

joel on software 12 list  Comparison in 5 Easy Steps The latest addition to Technology Evaluation Centers’ (TEC’s) Web-based software evaluation system, TEC Advisor, is the new Express Software Comparison Report . This report allows you to compare the strengths and weaknesses of enterprise software solutions on a functional module-by-module basis. If you’re an organization in the early stages of your software evaluation process, the “express” report is a good starting point. You’ll get the online report comparin Read More...
TEC 2013 Market Survey Report: What Organizations Want in Accounting and Financial Software
Looking for an accounting and financial solution? This report can help you spot trends in the accounting and financial software space. See what your peers and

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A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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Outsourcing, Applications Software Software Evaluation Report
The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software

joel on software 12 list   Read More...
Enabling Software and SaaS Vendors to Gain Competitive Advantage
Business intelligence (BI) software is increasingly a key component of IT architectures, and a requirement for most enterprise application sales. Both on

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Meet the New (Revolutionized) Progress Software
According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress

joel on software 12 list  the New (Revolutionized) Progress Software In my nearly decade and a half as an enterprise software industry analyst, I’ve seen and written about a number of universally admired star software providers. But every now and then I get to know solid, growing, and profitable software companies that, for whatever reason, are underappreciated and underreported on. Three-decade-old Bedford, Massachusetts–based Progress Software Corporation (NASDAQ: PRGS) with about 1,600 employees is one such Rodney Danger Read More...
Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality
Organizations seeking to align the software delivery process with business strategy and goals are beginning to adopt a collaborative software delivery life

joel on software 12 list  Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality Organizations seeking to align the software delivery process with business strategy and goals are beginning to adopt a collaborative software delivery life cycle. While not always an easy change to make, moving to a collaborative approach has clear benefits for companies and their customers. Learn how three companies improved software quality by following a collaborative approach throughout the software delivery Read More...

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