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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

john deere china contact number  contact center,call center,call center problems,call center productivity,CRM software,CRM for contact centers,CRM for call centers,CRM solution,Compare Business Products

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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enVista


enVista is an enterprise and supply chain consulting services firm providing a number of services ranging from supply chain consulting, ERP/CRM consulting, and transportation consulting, to Microsoft Dynamics AX implementation and consulting. enVista provides services to a wide range of industry segments, including apparel/footwear, automotive/service parts, consumer packaged goods, health care, media, retail, third-party logistics, wholesale distribution, and food and beverage.

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Positioning for Growth at Gibraltar Industries


As the number one supplier of cold-rolled strip steel in North America, Gibraltar Industries wanted to keep the ongoing cost of IT reasonable. Having experienced the high cost of maintaining heavily customized software systems, it decided to use an off-the-shelf enterprise resource planning (ERP) package that was specific to its industry and that effectively supported resource sharing across facilities.

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Configuration Wizard


Storage area networks (SANs) are complex structures that contain an infinite number of configuration possibilities—making the process of configuring the devices to be installed into the SAN a lengthy one. To simplify the process, QLogic’s configuration wizard provides users with some basic tools to guide them through common SAN tasks, enabling them to easily build stable and secure SAN fabrics for their storage solutions.

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What Do You Mean You’re Too Busy?


Within large companies, there are an increasing number of activities and people to manage, including suppliers and third-party agencies. These activities are often supported by underdeveloped IT systems—but marketing is always “too busy” with campaigns, web content, and other activities to do anything about it. Learn how marketing resource management systems can help manage marketing activity and accountability.

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ROI Case Study: Ultimus Workflow Suite


In the past few years, the number of county employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions to the administrative staff. Prince William County needed a system that would help its agencies process personnel action forms (PAFs) more efficiently, reduce mistakes, limit paper use, and provide a central repository for PAFs.

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John Galt Solutions


Founded in 1996, John Galt Solutions delivers affordable forecasting and inventory management solutions for the consumer-driven supply chain. John Galt supply chain planning solutions are designed for growing mid-market companies. John Galt serves more than 5,000 customers, including manufacturers, distributors, retailers, and logistics services providers, in a wide range of industries, such as apparel, automotive, consumer goods, food and beverage, energy, high tech, pharmaceuticals, and telecommunications.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center


One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

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TARGIT Decision Suite


TARGIT provides a vast number of ways in which you can visualize, illustrate and analyze your company data starting with the data from your Dynamics NAV or AX ERP system. And no matter what kind of analysis you do, your preferences for presenting data will be remembered for future use.  

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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