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Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

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Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » john deere india contact number


Adrenalin Case Study: MCC PTA India


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7 Secrets to Effective Follow-up Marketing
Apply these seven secrets to your marketing, and you’ll get two to four times the number of deals from a batch of leads. Sounds outrageous? Well, how about this

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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

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MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

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Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

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Leave No Farmer Behind
Insights on the evolving policies and socioeconomics of the two largest countries in the world--China and India--and the impact for global business.

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Optimizing the Virtual Environment
As virtualized servers move to production environments, the threat of process and infrastructure breakdown is mounting, exposing IT departments to a number of

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Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t

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IT Services/ BPO/ Technologies
MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and

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On Demand Compensation Management Partnerships for Spiffed-up Success
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure customers receive the highest levels

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How Can Business Intelligence Benefit Small to Medium Businesses?
Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year is business intelligence (BI). Download

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Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from

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The Enterprise Applications 'Arms Race' To Be Number Three
Although their consolidation appetite is not diminishing by any means, some major acquisition protagonists like SSA Global and Infor seem to be showing signs of

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Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

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