Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.
point. Yet, according to John Geralds writing in an article for VNUNet.com recently, a reseller agreement with SAP, in which SAP was to resell Clarify call center software [mySAP.com], did not amount to any sales during its ten-month tenure. Any . Also in May of 2000, IBM's consulting division announced a new practice in support of the Clarify eBusiness Applications suite, adding native DB2 support into Clarify's technology mix. In January of this year, Nortel announced the release of Clarify 10.0